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国际酒店餐厅经理岗位职责(中英文详尽版)


Job Description
Grade: 6 Division: Food & Beverage
Approved by:
国际酒店
职位:餐厅经理 部门:餐厅 上级:餐饮服务经理 拟稿:
岗位职责
级别:6 级 隶属:餐饮部
批准:
• Analyze tourism data • Liaise with relevant parties • Identify major environmental quality management systems
3. Finance Management
3.1 POS systems (captain orders, shift change control of cash) • Control and check daily operation of all POS systems • Ensure that all cash floats and all systems are as per the P&P of the accounting department • Ensure that all checks are posted accurately to the appropriate codes and departments • All canceled dockets are to be summarized on the void and canceled summary and signed
考虑与部门相关的旅游事件 在做计划和决策时考虑旅游事件 分析旅游数据
Last Update: 4/26/2022
PAGE: 2/13
Internationale Hotel Position: Outlet Manager Department: F&B Outlets
Report to: DOFB Prepared by:
Internationale Hotel Position: Outlet Manager Department: F&B Outlets
Report to: DOFB Prepared by:
Job Description
Grade: 6 Division: Food & Beverage
Approved by:
Duties & Responsibilities:
To achieve departmental goals, in terms of guest satisfaction, financial targets, training and high employee morale
1. Food & Beverage Department
掌握市场营销数据
根据经营情况,制定每年和每月预算
根据生意需求及淡、旺季情况决定运作设备
协助市场营销战略的计划和实施 协助准备市场营销计划 协助发展新产品和服务 协助发展营销战略 协助评价市场营销活动
考虑与部门相关的经济/政治/社会因素的资料 • 在制定计划和决策时考虑外部经济因素 • 预测经济波动水平 • 解释经济数据 • 在经营中考虑政治和社会影响
岗位概述:
确保餐厅、酒吧及宴会的顺利运作,并超越客人的期望。根据标准与程序将餐 厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能,以实现本 部门在客人满意率、利润收入指标、提高员工士气等方面目标。
职责义务:
实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。
餐饮部
管理餐厅运行 按照饭店的标准程序制定服务标准及规则 确保员工按照标准与程序完成任务 遵守饭店的规章制度及酒店令客人满意计划,推广相关系统的程序知 识,尽可能的超越客人期望 管理餐厅服务 管理现金的兑付和每日的结帐工作 监督每日财务报告 指导员工了解信用政策和设备 建立现金安全兑换程序 负责设备的维护 监督客用设施和对客服务的标准 控制存货并监督存货安全程序 参与菜单和酒单的编写
国际酒店
职位:餐厅经理 部门:餐厅 上级:餐饮服务经理 拟稿:
岗位职责
级别:6 级 隶属:餐饮部
批准:
Job Summary:
To ensure smooth and efficient operation of the assigned outlets. Operate the outlets as a business unit as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of guest satisfaction, financial targets, and training and high employee morale
1.1. Outlet operation • Develop standards & procedures, in keeping with the hotel policies and procedures • Ensure all the staff carry out the tasks according to the S&P • Complies with the hotel specific guidelines of Hotel Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations • Manage outlet service • Manage cash handling procedures • Oversee the preparation of daily banking and cash flow reports • Instruct staff in credit policies and facilities • Establish cash security procedures • Manage the maintenance of equipment • Monitor standards of guest facilities and services • Control stock and monitor stock security procedures • Take part in menu and wine list creation
• 每天检查收银机工作系统
• 保证所有现金收入和收银系统按照标准和程序操作
• 确保所有帐单输入、打印正确
• 所有取消帐单、点菜单必须由餐厅经理签字和注明原因 日常财务管理
协助管理部门财务 准备和监督单元/小组的账务 准备和管理单元/小组的预算 控制、分析和报告预算的变动 准备单元/小组表现报告 进行和解释比率分析 分析趋势性数据 与餐饮总监配合制定价格决策 分析销售结构
Approved by:
国际酒店
职位:餐厅经理 部门:餐厅 上级:餐饮服务经理 拟稿:
岗位职责
级别:6 级 隶属:餐饮部
批准:
2. Management/Strategic Planning
2.1. Take part in strategic planning and development • Take part in the preparation and planning and department/unit/outlet goals and objectives • Access sales and marketing data • Participate in the preparation of strategic plans and operation plans • Determining a purchasing plan, according to the financial budget of the outlet • Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business
4 Purchasing/Stock
4.1 Manage purchasing & stock control • In conjunction with the Purchasing Manager to develop and
与相关团体保持联系 确认质量管理系统的大环境
财务管理
收银系统、现金、点菜单的管理
2.4. Consider tourism issues relevant to the department • Consider political and social influences on business
管理/战备计划
参与战略计划的制定和开发
参与准备和制定部门/单元/服务点的目标
参与准备战略计划和经营计划
Last Update: 4/26/2022le Hotel Position: Outlet Manager Department: F&B Outlets
Report to: DOFB Prepared by:
Job Description
Grade: 6 Division: Food & Beverage
3.2 Manage financial matters • Assist with the management of department finances • Prepare and monitor accounts of the unit/outlet • Prepare and manage unit/outlet budgets • Monitor, analyze and report variations from the budget • Prepare unit/outlet performance reports • Perform and interpret ratio analysis • Analyze trend data • Make pricing decisions in cooperation with Director of F&B • Analyze sales mix
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