MIS, IS, IT
• Functional MIS • Management of Information Systems • IS & IT
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IS职业道路
专家
数据库分析员 系统程序员 硬件/软件规划员 通讯专家 内部顾问......
主任（CIO） 主管
项目领导 管理入门
系统分析员 程序员/分析员
1. Basic concepts of MIS 2. The new world of business 3. Enterprise informatization 4. Classification of information systems 5. Information Architecture
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Wall-Mart沃尔-马特
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Assignments of Course
• For class
– Build an online community
•
• For team:
– Presentations on class
• new trends of IT • innovative applications of IS in enterprises
Resources and
Activities
Communications Media and Networking Support
Network Resources
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Information Technology
• Using (computer) technology to implement the information pieces of business processes
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Case: UPS
• In late 2000, best known for reliable,efficient package delivery.
– Delivery 13.6 million packages a day set by 1.8 million shippers to 7 million consignees.
IS&IT
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Business Pressures
Technological Pressures Innovation and obsolescence Information overload
Market Pressures Powerful customers
Global economy Enterprise
Dell one of the most successful companies of the 1990s.
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应用案例——戴尔计算机公司 ：直销与个性化服务的典范
• 向企业销售:5,000家美国公司服务的“首页”计划
。当戴尔公司赢得一家有400百人以上的企业客户时， 它就为那家客户建立首页。首页只不过是一套比较小 的网页，常常同客户的内联网联接(销售和租赁），让 获准的雇员在线配置个人计算机、付款、跟踪交付的 情况——每天约有500万元的戴尔个人计算机以这种方 式定货。首页让客户能即刻得到技术支持（再也不用 在电话里等待！），与销售人员联系。
– Case: NFO Research and Talkcity: Transforming Market Research on the Web
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The New World of Business
Business pressures
Enterprise Organizational responses
Societal Pressures Social responsibility Ethical issues
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Organizational Responses
Electronic Business commerce alliances
BPR
Enterprise Continuous improvement efforts
• 向个人销售：网上订购、网上跟踪、网上支付
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Dell Online
在DeAllutCionm,Tpuetxears组装美 顾客利用Web查询信息国，PC；在Limerick, 提出要求或确定定单 Ireland组装欧洲PC； Internet
在Penang, Malaysia组 装亚洲PC。
Internet
Strategic systems
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Strategic Systems
Strategic systems provide organizations with strategic advantages, thus enabling them to increase their market share, to better negotiate with their suppliers, or to prevent competitors from entering their territory.
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Business Alliances
• Joint Ventures • Virtual Corporations
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Virtual Organization
MANUFACTURING COMPANY
DESIGN COMPANY
SALES & MARKETING COMPANY
CORE COMPANY
处理
数据
信息
Sender
Receiver
知识是一种可随时间地点改变而改变的事物运作理论
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系统：
– 为了达到共同目标而结合在一起的要素群体
输入
转化 控制 目标
输出
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信息系统 (information system, IS)
• 信息系统是为一定目的而收集、处理、 存贮、分析和传播信息的工具或方法。
输入
处理
输出
控制
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基于计算机的信息系统（CBIS）
Control of System Performance
Input of data
resources
Processing data into information
Output of information
products
Storage of data resources
LOGISTICS COMPANY
FINANCE COMPANY
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Electronic commerce
• Any Place • Any Time • Any Way
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Organizational Responses Cases
• American Airline • Dell • UPS • Wall-Mart • Cisco
Technology and Management of Information Systems
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2
Course Introduction
• Main Course Objectives – Become comfortable with the technologies that are shaping business today – Acquire tools that will help you assess technological trends – Know how to Manage Information Systems
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Continuous Improvement Efforts
• Improved productivity
• Just-in-time
• Total Quality Management (TQM)
• Improved decision making
• Managing information and knowledge
程序员
行政管 理层
决策层 技术层
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2. The new world of business
• IS has become an important part of daily business
• IS enable changing the way of traditional business :
• Results in faster, cheaper, more reliable processes
IT is not only about computers
• Successful IT solutions are a combination of
– strategy – technology – organization – people
• Innovation and creativity
• Change management
• Customer service
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Business Process Reengineering (BPR)
• Reducing Cycle Time (CT) • Empowerment of employees • Mass customization • Restructuring and team-based structure
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1. 管理信息系统概念介绍
• 数据、信息、知识 • 信息系统 • 基于计算机的信息系统 • 信息技术 • 管理信息系统
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数据：符号、事实和数字
——可能对用户没有意义
Happy New Year!
π
How are You?
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信息：有用的数据
“一个人的垃圾（数据）是另一个人的财富（信息）”
知识