“Oh, I didn‟t do that,” said the physiotherapist. “It was that doctor over there,” and he pointed to the Chinese woman. “How could she have done it since she‟s on the other side of the room?” the patient pointed out. “Ah, she has three hands.” the physiotherapist replied.
(1)External Noise Sounds that distract communicators: voices in the next room; annoying ring of someone’s cell phone in a meeting; etc. Other types of external noise that don’t involve sound: an overcrowded room or a smelly cigar (2) Physiological Noise illnesses and disabilities (3) Psychological Noise forces with the sender or receiver that interfere with understanding: egotism; hostility; preoccupation; fear; etc. (4) Semantic Noise caused by using different languages; the use of jargon; different understanding of the message delivered; etc.
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Receiver （信息接收者） A receiver is any person who notices and gives some meaning to a message. Decoding （解码） Decoding is the activity during which the receiver attaches meaning to the words or symbols he/she has received. Feedback （反馈） The response of a receiver to a sender’s message is called feedback. Noise （干扰）
An idiom
Human beings draw close to one another by their common nature, but habits and customs keep them apart.
Confucius
Chapter 3 Communication
Learning objectives:
Teacher: Who can guess what it is —a small animal with four legs that people often keep as a pet and can catch mice easily?
Communication is dynamic（动态的）
Chapter 3 Communication
Eastern perspective of communication （东方人的观点）
Definitions of communication from many Asian countries stress harmony, which is most notable in cultures with a Confucian tradition. Eastern cultures’ understanding would define communication as a process where all parties are searching to develop and maintain a social relationship.
b. Communication is systematic
（系统性的）
Communication does not occur in isolation or in a vacuum, but rather is part of a larger system. We send and receive messages not in isolation, but in a specific setting. Setting and environment help determine the words and actions we generate. Dress, language, topic selection, and the like are all adapted to context.
c. Communication is symbolic （符号性的）
Symbols are central to the communication process because they represent the shared meanings that are communicated. A symbol is a word, action, or object that stands for or represents a unit of meaning. People's behaviors are frequently interpreted symbolically, as an external representation of feelings, emotions, and internal states.
Chapter 3 Communication
1. The definition of communication
Western Perspective of communication Eastern perspective of communication
Western Perspective of communication (西方人的观点）
Text B
Characteristics of Communication
DYNAMIC CONTEXTUAL IRREVERSIBLE
COMMUNICATION IS… SYSTEMATIC SYMBOLIC
TRANSACTIONAL
SELF-REFLECTIVE
Pre-reading Task:
Communication Defined Components of Communication
Dynamic Systemic Symbolic Irreversible Transactional
Self-reflective
Contextual
Part I
Background & Lead-in (10 mins)
Chapter 3 Communication
2. Components of communication
Sender/Source （信息源） A sender/source is the person who transmits a message. Message （信息） A message is any signal that triggers the response of a receiver. Encoding （编码） Encoding refers to the activity during which the sender must choose certain words or nonverbal methods to send an intentional message. Channel /Medium （渠道） Channel/Medium is the method used to deliver a message
angry
Part II
Body (40min-50min)
Chapter 3 Communication
Text A Communication
COMMUNICATION
Communication is derived from the Latin word „communicare’, meaning to share with or to make common, so when we communicate . we share our thoughts, hopes, and knowledge with others.
Noise is a term used for factors that interfere with the exchange of messages, including external noise ，physiological noise, psychological noise and semantic noise. Noise is inevitable.
Chapter 3 Communication
In western cultures, communication is studied as the means of transmitting ideas. Western cultures emphasize the instrumental function of communication; that is, effectiveness is evaluated in terms of success in the manipulation of others to achieve one’s personal goal.