九、项目人力资源管理1. During project planning in a matrix organization, the project manager determines thatadditional human resources are needed. From whom would he request these resources?A. Project managerB. Functional managerC. TeamD. Project sponsor1. 在矩阵组织中项目规划阶段，项目经理需要增加人力资源。
他可以向谁提出增加这些资源的要求？A. 项目经理B. 职能经理C. 项目团队D. 项目发起人2. A project has several teams. Team C has missed several deadlines in the past. This hascaused Team D to have to crash the critical path several times. As the project leader for Team D, you should meet with the:A. Manager over Team DB. Project manager aloneC. Project manager and managementD. Project manager and the team C leader2. 一个项目拥有几个团队。
由于团队C在过去几次耽误工期，导致团队D几次关键路径赶工。
如果你作为团队D的领导人，你应当向以下哪些人说明情况？A. 团队D的上级经理 .B. 项目经理一人C. 项目经理和管理层D. 项目经理和团队C领导人3. Your project schedule is tight and in danger of falling behind when two team members startdisrupting status meetings by arguing with each other. As project manager，what is the BEST thing you can do?A. Separate the two until the project is back on trackB. Speak with each team member and give each a verbal warningC. Discuss the problem with the manager of the two team membersD. Meet with both team members and their manager to determine the source of conflict3. 你的项目进度非常紧张并且有延期的危险，而此时，两名团队成员互相争论而扰乱了会场。
作为项目经理，你最应该做以下哪件事？A. 将两人分开，直至项目回到正轨上来B. 分别同每人谈话并给予口头警告C. 同两名成员的经理讨论该问题D. 同时约见两名成员及他们的经理，找出产生冲突的根源4. To help the project team function more efficiently on complex and interrelated tasks, theproject manager decides to use a war room. What dose this mean?A. All the project records are kept in one locationB. The tools needed to accomplish the work are kept in one place with easy access bythe team from various locationsC. The entire team is located in one area- 50 -D. The project’s entire senior management team is located in one area4. 为了帮助项目团队更有效的发挥作用，以完成错综复杂的任务，项目经理决定采取作战室的方式。
这意味着什么？A. 所有项目记录都保存在一个地方B. 对于完成工作所需的工具保存在一个地方以便不同地方的团队成员使用C. 整个团队集中在一个地方办公D. 项目的整个高层管理团队集中在一个地方办公5. A project manager has been working on a project for six months with the same team, yetthe team still shows a lack of support for the project. The BEST thing the project manager can do to obtain the team’s support for the project is to:A. Reevaluate the effectiveness of the reward system in placeB. Talk to each team member’s boss with the team member presentC. Find someone else to be project managerD. Tell the team he/she needs its support, and ask them why they do not support theproject5. 一名项目经理与同一个项目团队一起从事项目工作已达六个月，但仍未取得团队成员对项目的支持。
该项目经理获得团队成员对项目支持的最好办法是：A. 适时重新评估现行奖励体系效力B. 在团队成员在场的情况下，向每名团队成员的上司说明此事C. 另寻他人担当项目经理D. 直接告诉团队成员，他/她需要团队的支持，并征求他们为什么不给予项目支持的原因6. Conflict on projects is usually caused by:A. Schedules, priorities, resources and technical opinionsB. Schedules, personalities, priorities and resourcesC. Schedules, personalities, priorities and technical opinionsD. Schedules, cost, priorities and resources6. 项目中的冲突通常源自以下哪些因素？A. 进度，优先级，资源和技术意见B. 进度，个性，优先级和资源C. 进度，个性，优先级和技术意见D. 进度，成本，优先级和资源7. A project manager has just been assigned a team that comes from many countriesincluding Brazil, China, the US and Britain. What is her BEST tool for success?A. The Responsibility Assignment Matrix (RAM)B. The teleconferenceC. Team communication with the WBSD. Communication and well developed people skills7. 一名项目经理刚刚负责一个团队，该团队成员来自包括巴西、中国、美国和英国在内的许多国家。
以下哪项是她取得成功的最佳工具？A. 职责分配矩阵B. 远程电话会议C. 使用工作分解结构进行团队沟通D. 沟通和良好的人际关系技巧8. What conflict resolution technique is a project manager using when he says, “Why can’t wesolve this problem by all sides giving in a little？”A. Problem solvingB. ForcingC. WithdrawalD. Compromising8.当一名项目经理说：“为什么我们各方不退让一点以解决这个问题”时，采取了以下哪种冲突解决方法？A. 解决问题B. 强制C. 回避D. 妥协9. A project manager new to project management is taking on a new project. When is theBEST time to help build the people working on the project into a team?A. At project initiationB. Before committing to a project cost estimateC. Throughout the projectD. At project planning9. 一名初涉项目管理的项目经理承担一个新项目，何时为建设团队的最佳时机？A. 项目启动阶段B. 在提交成本估算前C. 贯穿整个项目D. 在项目规划阶段10. A team member shows that he doesn’t have the required skills or knowledge assigned tohim. Who is responsible for ensuring that he receives the proper training?A. SponsorB. Functional managerC. Project managerD. Training coordinator10.一个不具备要求的技能或知识的团队成员被分配到一个项目。
谁负责确保他得到适当的培训？A. 发起人B. 职能经理C. 项目经理D. 培训协调员11. Which of the following is the BEST method to make reward systems MOST effective?A. Pay a large salary increase to the best workersB. Give the team a choice of rewardsC. Make the link between performance and reward clearD. Present notification of rewards within the company11. 以下哪项是使奖励体系更加有效的方法？A. 提高优秀职工工资B. 向团队提供奖励方案供其选择C. 使绩效与奖励联系更加清晰明确D. 在公司范围内发布奖励通知12．The following could all be signs of decreasing team motivation except for:A. Scope changeB. Project staff turnoverC. Absenteeism .D. Conflicts between team members- 52 -12. 下列各项中，除外都是降低团队积极性的迹象。