酒店专业术语中英文对照HOTEL TELMINOLOGY (CHINESE TO ENGLISH)Part 1 部门及岗位名称行政及人力资源部Executive & Human Resources Division E&HR 人事部Personnel Department PD 质检培训部Quality Inspection & Training Department Q ID 后勤部Rear-Service Division RSD 市场推广及销售部Sales &Marketing Division S&M 公共关系部Public Relation Department PRD 财务部Finance Division FD 收银部Cash Division CD 成本部Cost-control Department CCD 会计部Accounting Division ACD 采购部Purchasing Department PD 电脑部Electronic Date Processing EDP 房务部Rooms Division RD 前厅部Front Office FO 管家部Housekeeping Department HSKP 洗衣房Laundry Room LR 保洁部Public Area PA 楼层Floor保安部Security Department SEC 康乐部Entertainment & Recreation Department E&R 工程部Engineering Department ENG 餐饮部Food & Beverage Department F&B 西餐厅West Restaurant WR 中餐厅Chinese Restaurant CRPart 2 职位名称职位英文英文缩写董事长Chairman of the Board COB董事长助理Board Assistant BA执行董事Executive Director EXD总经理General Manager GM副总经理Deputy General Manager DGM驻店经理Resident Manager RM总经理助理General Manager Assistant GMA顾问Adviser行政值班经理Manager on Duty/Executive on Duty MOD行政秘书Executive Secretary ES文员Clerk行政总监Administration Director ADD行政办公室主任Executive Officer EO人力资源部经理Human Resources Manager HRM培训部经理Training Manager TM培训主任Training Officer TRO 质检培训主任Quality Inspection & Training Officer QITO人事主管Personnel Supervisor PS车队主管Chief Driver CD文员Order Taker OT临时工Casual laborer司机Driver外籍职员Expatriate人事档案文员Personnel Filing Clerk宿舍管理员Dormitory Conservator厨工Kitchen Helper更衣室管理员Locker-room Conservator房务总监Director of Rooms Division DOR前厅经理Front Office Manager FOM客房经理Housekeeping Department Manager HSKD大堂副理Assistant Manager AM首席礼宾司Chief Concierge CC客务主任Guest Relation Officer GRO 接待主管Chief Receptionist CR 接待员Receptionist行政管家Executive Housekeeper EH 客房高级主管Senior Supervisor SS 楼层主管Floor Supervisor FS 楼层领班Floor Captain FC 洗衣房经理Laundry Manager LM PA主管PA Supervisor PS 客房服务员Room Attendant RA 礼宾部领班Bell Captain行李生Bellboy高级行李生Senior Bellboy门童/女门童Door man /Door girl技工Mechanic大烫工Flatwork Ironer小烫工Hand Ironer Presser平烫工Ironer干洗工Dry-cleaner水洗工Washer Extractor布草收发员Linen Attendant洗衣男工/女工Laundryman/ Laundrywoman女缝工、女裁缝Seamstress订房部文员Booking Clerk商务中心文员Business Center Clerk接线生主管Chief Operator接线生，总机Operator/Telephone Operator园丁Gardener保洁员Public Area PA 商场部主管Shop Supervisor商场营业员Shop Assistant餐饮总监Director of Food &Beverage DFB 餐饮部经理Food &Beverage Manager FBM 酒水部经理Beverage Manager BEM西餐厅主管Western Restaurant Supervisor WRS中餐厅主管Chinese Restaurant Supervisor CRS宴会部经理Banqueting Manager BAM宴会销售经理Banquet Sales Manager宴会销售主任Banquet Sales Officer BSO 宴会销售代表Banquets Sales Executive BSE 咖啡厅主管Coffee Shop Supervisor CSS酒吧主管Head Bartender楼面主任Head Waiter(男)/Head Waitress(女) HW楼面部长Captain送餐领班Room Service Captain迎宾员/咨客Hostess服务员Waiter(男服务员)，Waitress(女服务员)行政总厨Executive Chef EC中餐厨师长Sous-chef Chinese kitchen西餐厨师长Sous-chef Western kitchen西饼房主管Chief Baker CB配菜厨师Assembler高级厨师、名厨师Cordon Bleu点心师Dim Sum Maker传菜员Food Runner管事部领班Foreman备餐间领班Pantry Captain备餐员Pantry man酒吧侍应，酒吧招待Bartender酒吧男侍应Bar boy酒吧女侍应Barmaid高级酒吧侍者Senior Bartender调酒员Tap man茶艺师Tea Ceremony Keeper水台厨工Butcher砧板厨师Chopper洗碗工Dishwasher打荷厨师Food Distributor见习厨师Apprentice Cook厨房杂工Amah学徒Apprentice勤杂工Handyman洗菜工Vegetable Washer营业总监Director of Sales & Marketing DOS销售部经理Manager of Sales Department MOS宴会销售经理Banquet Sales Manager BSM销售经理Sales Manager SAM贵宾部经理VIP Manager VM公关部经理PR Manager PRM公关主任PR Officer PRO预定部主管Reservation Supervisor RS 销售代表Sales Executive SE团队联络员Group Co-Coordinator市场协调员Marketing Co-coordinator美术设计师Art Designer美工Artist工程总监Chief Engineer CE工程部经理Engineering Manager EM值班工程师Duty Engineer DE运行主管Operation Supervisor OS维修主管Repairing Supervisor RS运行领班Operation Captain OC维修领班Repairing Captain RC锅炉组长Boiler section head锅炉工Boiler man木工Carpenter强电组长Electrical Section Head电工Electrician弱电组长Electrics Section Head万能工Handyman空调技工Air-conditioning Mechanic机修组长Mechanic Section Head油漆工Painter电梯工Lift Operator客房维修组长Room Maintenance Section Head财务总监Financial Controller FC财务部经理Accounting Manager ACM总会计师Chief Accountant CA会计师Accountant成本控制主管Cost Controller COC采购部经理Purchasing Manager PM采购部主管Purchasing Officer PS前台收银主管Front Officer Cashier Supervisor FOCS电脑部主管EDP Supervisor EDPS总出纳Chief Cashier CC应付账款主管Accounts Payable Supervisor应收帐款主管Accounts Receivable Supervisor成本核算主管Costing Supervisor收货部主管Receiving Supervisor收入审计员Income Auditor查帐员、审计员Auditor收款员、出纳员Cashier网络维护员Network Administrator NA采购员Purchasing Agent PUA前台收银员Front Office Cashier FOC夜审Night Auditor NA 日审Day Auditor收货员Receiving Clerk仓管员Storekeeper康乐部总监Director of Entertainment & Recreation DER康乐部经理Entertainment & Recreation Manager ERM康体主管Entertainment Supervisor娱乐主管Recreation Supervisor康体领班Entertainment Captain娱乐领班Recreation Captain理发师Barber美容师Beautician美容服务员Beauty Salon Attendant救生员Lifeguard指甲修剪师Manicurist男按摩师/女按摩师Masseur/Masseuse教练TrainerDJ公主DJ Princess技师Masseur/Masseuse保安部经理Security Manager SM 保安部副经理Asst. Security Manager ASM 消防主管Fire control Supervisor警卫主管Security Supervisor保安员Security Guard所有部门总监/经理Department Head DHS 主管Supervisor SUP 领班Captain高级领班Senior CaptainPart 3 日常用语登记入住Check in C/I 退房Check out C/O 预计抵店Due in D/I 预计离店Due out D/O 到店、入住Arrival ARR 离店、离开Departure DEPT 房间Room RM 取消Cancel CXL 贵宾Very important person VIP 散客Free individual traveler FIT 自来客人Walk in W/I 已入住Occupy OCC 退房Vacant VAC 坏房自用房House use客人Guest GST预计抵店Expected arrival E/A 预计离店Expected departure E/D 延期、续住Extension EXT 入住登记单Registration card RC长包房Long staying L/S 日租、当日用房Day use D/U 早餐Breakfast BF折扣Discount DISC.免费房Complimentary COMP.账单、收据Voucher VR单独的Single SGL 双人的（大床）Double DBL 双人房（两个床）Twin TWN 与同行Travel with T/W 与同住、分开付款Share with S/W 加入Join in J/I 免收押金Waive deposit W/D 未交押金No deposit预计到达时间Expected time of arrival ETA 预计离开时间Expected time departure服务Service擦鞋服务Shoes shine开夜床Turn down唤醒服务Wake up婴儿看护Infant care婴儿床Baby cot失物招领Lost and found洗衣Laundry送餐服务/送餐部Room service RMSVC 陪同房Guide Room G/R 国际长途International direct dialing IDD 国内长途Domestic direct dialing DDD 高级的，资深的Senior SR初级的Junior JR合约价Contract rate CR要求Request REQ 押金Deposit DEP 已保证Guaranteed GTD 客人留言或邮件Mail& information M&I 备忘录Memorandum MEMO 传真Facsimile FAX 电话Telephone TEL 请Please PLS 谢谢Thanks TKS 跟办Follow up F/U 请勿打扰Do not disturb DND 勿查询Confidential CONF 保密入住Incognito INCO 轻便行李Light baggage L/B 无行李No baggage N/B 大量行李Heavy baggage H/B 套票Pack age PKG 不做房No need service NNS 预订未到No show N/S 转换Change CHG 换房Change room CHGRM 免收费Free of charge FOC 行政的Executive EXE 延迟退房Late check out L/C 半日租Half day charge HDC 全日租full day charge FDC 信件Letter LTR 有限的Limited LTD 公司Company CO.已允许Permitted PER 升级入住Up grade U/G 预订Booking BKG 尽可能快、便捷服务As soon as possible ASAP聚会Party PTY 团队Group GRP 楼层Floor FL标准的Standard STD 豪华的Deluxe DLX 注意事项Attention ATTN 确认Confirm政策与程序Policies and procedures P & P 电传Telex TLX 抄送Corbin copy CC无房价No rate N/R 套房Suite STE 交班本Log book移动电话，手机Call phone紧急情况，突发事件Emergency津贴、补贴Allowance对外服务津贴Foreign Service Allowance年假Annual Leave任命；职务Appointment调职授权书Change of Status Authorization Form休息Day Off换休Trade Day Off补假Compensation Day Off降职Demote纪律；惩戒Discipline开除、解雇、免职Dismiss任务、责任、职责Duty当值；上班On Duty下班Off Duty班次表Duty Roster雇佣Employ为……所雇佣In the employ雇员；雇工Employee正式雇员Permanent Employee临时雇员Temporary Employee员工手册Employ Handbook每月优秀员工Employee of the Month年度优秀员工Employee of the Year员工表现评估Employee Performance Evaluation 求职申请表Employment Application Form雇用、聘用Engage行政人员Executive福利补贴Fringe Benefits专职工作Full-time Job节假日Holiday公众假期Public Holiday面试Interview被面试者Interviewee面试者Interviewer工作职责Job Description休假、假期、离职Leave病假Sick Leave有薪假期Paid Leave无薪假期Unpaid Leave离职To leave a job管理层级Management Hierarchy经理（简称MGR）Manager经理级人员Managerial Personnel人员配备Manning人员编制Manning Guide人力Manpower犯规通知书Misconduct Notice休息Off下班Off Duty办公室Officer职员签单Officer’s Cheek组织机构图Organization Chart加班Overtime专用自动电话交换机Private automatic branch exchange兼职工作Part-time job部分时间工作Work part-time工资、薪金Pay工资、薪金支票Paycheck出纳员Paymaster工资主任Payroll Officer养老金，退休金Pension退休金Retirement pension津贴、奖金Perquisite全体工作人员Personnel工作岗位Post晋升Promote打卡上、下班Punch in/out履历Record招聘、招工Recruit换班、替班Relief替班服务员Relief Maid换班者、替班者Reliever辞职；辞职书Resignation提出辞职To resign/To tender one’s resignation 退休；退职Retire/Retirement（工资）增长Rise工资、薪酬Salary月薪Monthly Salary年薪Annual / Yearly Salary工资调整Salary Adjustment / Review轮班；更期Shift两头班Broken早班Morning shift午班Afternoon shift夜班Overnight/Graveyard Shift工鞋Shoe员工；配备人员Staff待客员工Guest Contact Staff外籍员工Expatriate Staff本地员工Local Canteen员工餐厅Staff Canteen员工出口处Staff Entrance员工更衣室Staff Locker-room员工告示栏Staff Notice-board员工流失率Staff Turnover Percentage监督、管理Supervise/Supervision考勤卡Time Card打卡To punch time card考勤打卡机Time Clock钟卡考勤打卡机Timekeeper练习生、实习生Trainee调动工作Transfer制服Uniform空缺Vacancy辞去职位Vacate假期；休假、度假Vacation工资Wages精简员工Zero StaffingPart 4 房态术语入住房Occupied OCC 空房Vacant VAC 退房Check out C/O 做房Make up M/N 外宿Slept out S/O 外宿（不在本地）Out town OT 封房维修空房已清洁Vacant clean VC 空房未打扫Vacant dirty VD 住客房未清洁Occupied dirty OD 住客房已清洁Occupied clean OC 赶房Rush room ROPart 5 房间类型高级双人间Superior twin room ST 高级单人间Superior single room SK 豪华双人间Deluxe twin room DT 豪华单人间Deluxe single room DK 高级套间Superior suite SS 豪华套间Deluxe suite DS 商务套间 Executive suite ES。