推行全面质量管理提高企业管理水平目录摘要.......................................................................................................................... Abstract ........................................................................................................................ 第1章绪论 (1)1.1国外研究综述 (1)1.2国内研究综述 (2)1.3本文研究的创新点 (2)第2章全面质量管理的理论与方法 (4)2.1质量管理 (4)2.1.1质量概念的认识 (4)2.1.2质量管理的发展 (5)2.2国际质量管理体系标准(ISO9000族标准) (5)2.2.1产生背景 (5)2.2.2基本理念 (6)2.2.3理论内容 (6)第3章全面质量管理对企业管理的作用 (8)3.1 TQM的显著特点及其对企业管理的作用 (8)3.1.1 TQM的显著特点 (8)3.1.2 TQM对企业管理水平的作用 (9)3.2中国企业全面质量管理的现状 (10)3.2.1全面质量管理 (10)3.2.2中国企业的全面质量管理 (11)第4章通过TQM提高企业管理水平的重点和策略 (13)4.1树立以顾客与市场为中心的经营理念 (13)4.2加强资源的优化配置 (15)4.3突出全面质量管理中的领导作用 (16)4.4建立有效的测量、分析与改进系统 (17)第5章结论 (18)参考文献 (19)致谢 (20)附录 (21)摘要20世纪50年代后，市场行情发生了重大变化，从卖方市场逐步转向买方市场。
在这种形势下，质量管理专家们提出了全面质量管理的思想，内容如下：第一，全面的质量，包括产品质量、服务质量、成本质量；第二，全过程的质量，指质量贯穿于生产的全过程，用工作质量来保证产品质量；第三，全员参与的质量，对员工进行质量教育，强调全员把关，组成质量管理小组；第四，全企业的质量，目的是建立企业质量保证体系。
21世纪是质量的世纪，在国际市场中质量竞争已取代价格竞争上升到了首要的位置。
在目前的竞争环境中，如何通过有效的全面质量管理提升企业的管理水平，实现卓越绩效已日益得到了企业界的高度关注。
随着信息技术的飞跃发展和知识型经济的出现，企业的运作和管理正在发生前所未有的变化。
21世纪的企业管理，将不再是传统的功能性管理，而是基于新的经营理念的集成化管理。
其目的就在于整合企业的有效资源，最大限度地发挥团队和所有员工的智慧和创造力，建立企业全面质量管理体系，提高产品质量，增加客户满意度，使企业保持持续的竞争优势。
本文旨在通过研究全面质量管理与企业管理的关系，识别出质量管理要素中影响企业管理水平的关键因素，探索通过全面质量管理提升企业管理的重点和策略。
本文围绕着全面质量管理和企业管理的关系这一研究主线展开，首先对相关领域的国内外研究现状进行综述;接着介绍了质量管理的理论和方法、全面质量管理的显著特点及对企业管理的作用、我国企业质量管理的现状、如何通过树立以顾客与市场为中心的经营理念、加强资源的优化配置、建立有效的测量、分析与改进系统提高企业管理水平等。
关键词: 全面质量管理企业管理ISO9000族标准AbstractThe 1950s, the market situation has undergone major changes, from a seller's market gradually converted to a buyer's market. Under such circumstances, quality management, the experts made a total quality management ideas, which reads as follows: First, the comprehensive quality, including product quality, service quality, cost quality; Second, the quality of the entire process, saying that quality throughout the entire process of production, with the quality of their work to ensure product quality; third, full participation in the quality of the staff of the quality of education, to ensure that all personnel, the quality of management team; fourth, the quality of the whole enterprise, is intended to establish Enterprise quality assurance system.The 21st century is the quality of the century, in the international market in the quality of competition has been replaced by price competition up to the primary position. In the current competitive environment, how to effectively enhance the overall quality of management of the enterprise management level, to achieve superior performance by the business community has become increasinglyconcerned about the height.With the rapid development of information technology and the emergence of a knowledge-based economy, the enterprise's operation and management is undergoing unprecedented change. The 21st century business management, will no longer be the traditional functions of management, but on the basis of the new philosophy of integrated management. The aim is that the effective integration of enterprise resources, make full use of team and all staff of the wisdom and creativity and enterprise to establish a comprehensive quality management system, improve product quality, increased customer satisfaction, to keep the business sustainable competitive advantage.This paper aims to study through total quality management and business management, quality management elements identified in the impact of enterprise management level the key factor, and explore through total quality management enhance enterprise management focus and strategy.This paper around the comprehensive quality management and enterprise management on the main line of this relationship started, firstof all the relevant areas of research the status quo at home and abroad were reviewed; then introduced the quality management theory and methods, total quality management and the striking feature of the Enterprise Management Role, China's enterprises the status of quality management, how to establish a customer and market-centered business philosophy to strengthen the optimal allocation of resources, the establishment of an effective measurement, analysis and improvement of systems improve enterprise management level.Key words: Total Quality Management EnterpriseManagement ISO9000 Standard第1章绪论自20世纪60年代后，美国质量管理专家菲根堡姆( A.V. Feigenbom )首次提出全面质量管理(Total Quality Management，简称TQM概念后，TQM这个概念逐渐被人们所熟悉并在许多行业都得到了广泛的应用。