Addressing
• Complete name • Mr. or Ms. + surname • Title/status + surname • Old + surname
• Avoid calling the first name unless you are longtime friends.
• time-saving, efficient in tackling problems • more argumentative, aggressive • regulation-oriented
Exchanging Business Card
• offer and receive with both hands
• looking at it carefully for four or five seconds • then put it away cautiously and respectfully
Business Negotiation
• friendship first, interest second
• long time conference, which may last several rounds
• modest, respectful • people-oriented
• interest-oriented, business is just business
• Sometimes they may expect the counterpart’s business card after offering their own.
The Americans may put
the business card into pockets at once
or toss it onto the desk immediately without a glance.
Greeting
Have you had your dinner?
Where are you going?
Hello! How are you? Good morning! Good afternoon! Good evening!
Personal Space
Personal space is variable from person to person, depending on the gender, age, cultural background, and relationship to the people with whom they are communicating.
• Just call the first name disregarding the titles and status.
• Avoid saying the word “old”
Exchanging Business Card
The business card is used in communication, especially on business occasions. It’s printed w ith the personal name, company’s information, phone number and address and it is always used as an introduction. But people from different countries treat it differently.
Personal Space
A closer personal space
but a longer distance between men and women
A less close personal space
(privacy)
Addressing
In business activities, people are very sensible to the addressing others make to them. Chinese culture is a formal one. Comparatively, the A mericans have a more informal culture. So they have different addressing habits.
A Comparison of the Sino-US
Business Etiquette
Greetings Personal Space
Addressing Exchanging Business Card
Business Negotiation
Greetings
Greetings can be roughly divided into language greetings and non-language greetings. For the non-language greetings, people greet through facial expression or body language, such as nodding, smiling or shaking hands. But the ways or words they use to greet iation
Business negotiation is a critical part in business transactions. Chinese people have very different business practices or habits from Americans, which causes some misunderstandings in real business negotiations.