PAPER 1 LISTENINGPART ONE (Questions 1—8)• For Questions 1—8 you will hear 8 short dialogues.• For each question, mark A, B or C for the most suitable picture. ExampleWhich is the correct sign?Answer B1. What time will the flight leave?A. 8 a.m.B.8p.m.C.t8：002. What will be ordered?3. Which graph & correct?4. Which pie chart is right? Expenditure5. Where is the bank?6. Which one is Mr. Booth ?7. When' will the Managing Director come? A.1Mar.B.1Apr.C. 3 Apr.8. Which chart is right ?PART TWO (Questions 9 ~ 15)• Look at the notes below.• Some information is missing.• You will hear a conversation between the travel agency and a customer.• For each question, fill in the missing info rmation in the numbered space using a word, numbers or letters.• You will hear the conversation twice.PART THREE (Questions 16-22)• Look at the notes about banks.• Some information is missing.;• You will hear part of a presentation by the bank’s president.• For each question fill in the missing information in the numbered space, using one or two words.• You will hear the recording twice.PART FOUR (Questions 23-30)• Listen to the conversation between a visitor and an official about setting up a representative office in Shanghai.• For Questions 23~30 which sentence is correct?• Mark one letter ( A, B or C ) for the correct answer.• You will hear the conversation twice.23. First of all, you’llA. have some official papers.B. do some popular work.C. have to do some paperwork.24. The information you are to furnish in this document includesA. a brief introduction of your company.B. business titles of managers.C. the official name and business officials.25. Shall we submit the applicationA. in the name of the firm or a division?B. in the name of the firm or an individual person?C. in the name of the firm and in person?26. A certificate issued by your governmentA. evidencing the leaders of your firm.B. showing the legal cooperation of your business.C. evidencing the legal operation of your business.27. You' re requested to give us a statement written by your banksA. regarding the letter of credit and financial status of your country.B. regarding the credit and financial status of your company.C. regarding the credit card and financial status of your country.28. In that case, the letter of attorney shall be signedA. by two directors of the Board.B. by two members on your current board qf directors.C. by twelve members of the Board.29. This form must also beA. filled out in two copies for each person.B. found out in two copies by each person.C. filled in two copies for each person.30. I’ll let my boss know all I’ve learned here, and perhaps we’ll come over in a couple of daysA. to ask you more questions.B. to get detailed explanation.C. to submit to you all the paperwork.READINGPART ONE (Questions 1—5)• Look at Questions 1--5.• In each case, which sentence is correct?• Marls one letter ( A, B or C ) on your answer sheet.Example20 : 45The time isA. quarter to nine in the morning.B. quarter, past nine in the evening.C. quarter to nine in the evening.Answer C1.A. All flights except, one leave in themorning.B. Every flight goes to a different country.C. AA 125 and CI 132 gar to the same continent.2.Monthly Expenditure—AprilsalariesA. The expenditure on taxes is greater tha n tha t on salaries.B. The expenditure on supplies is one-fifth as much as that on salaries.C. The expenditure on visits is smaller than that on supplies.3. I guarantee that if you7 re not completely satisfied within a month, I will give youa full refund.A. If you are not completely pleased with what you’ve bought, you can return it and get all the money back within 31 days.B. If you are not completely satisfied with what you’ve bought, you are allowed to come and get a replacement within a month.C. If you are not completely satisfied with what you have bought, you may come and find another one within 30 days.A. The length of this product is smaller than its width.B. The width of this product is greater than its length or its height.C. The height of this product is greater than its width.5.A. Colour printer will perhaps be delivered on 2.3 June.B. Colour scanner will perhaps be delivered on 23 June.C. Blouse Will certainly be delivered on 7 May.PART TWO (Questions 6—10)• Look at the Office Plan below.• For Questions 6 ~10, choose the correct answer.• For each question mark one letter A—G on the answer sheet.6.Who is in charge of how produced ?7.Who is the authority of the Board Directors?8. Who gets the feed-back about products from the-customers?9. Who seeks after the highest selling of products?10. Who looks at the company's Balance Sheet and Journals?PART THREE (Questions 11-15)•Look at the chart below. It:shows the sales and the three different production lines of a company.• What does each sentence (11~15 ) describe?• For each sentence, mark one letter (A~H ) on your answer sheet.• Do not use any letter more than once.11. The sales reached the peak.12. The production was the same as that of the following two months,13. The production was lower than that of the previous two months but higher than that ofthe following two months.14. The production was higher than that of the previous two months and the following months.15. The production Was the same as that of the previous two months and lower than that ofthe following two months.PART FOUR (Questions 16-22)• Read the following passa ge.• Are the sentences (16~22) "Right" "or '"Wrong"'?• If there is not enough information to answer "Right" or; "Wrong", choose "Doesn’t say".• For each sentence, mark one letter (A,B or C) on your answer sheet.Your background should include experience in one or more of the following:V Application of business process re-engineering and bench markings.Experience of TQ techniques.A track record in creating lean business.Experience in commercializing processes within .government departments.If you have; the necessary experience and .skills to:contribute to the. development of our clients’ business, we offer you the opportunity to further, your career in a dynamic environment. In the first instance please send your CV to Marian Mason, Pera Consulting Limited.2 Des Roches Square,Witney,oxon OXB 6BE16. Your background should include your experience in a commercial school,A. RightB. WrongC. Doesn’t say17.,This is a product advertisement.A. RightB. WrongC. Etoesntsay,,18. You should send us a resume if you think that to do so is the first example.A Right B. Wrong . C. Doesn’t say19. Our company is the leading technology and business consultancy in Europe.A. RightB. WrongC. Doesn’t say20. .Pera Consulting has been successful.A. RightB. WrongC.: Doesn’t say21. The consulting!, company is looking for more clients.A. RightB. WrongC. Doesn’t say22. You must at least have one of the four-requirements..A. RightB. WrongC. Doesn’t sayPART FIVE (Questions 23-28}• Look at the article below, about management and employment. and the following questions.• Each question has three suggested answers or ways of finishing the sen tences, A, B and C.• Mark one letter A,B or C on your answer sheet, for the answer you choose.M&S trim upper echelonThe axe scything through Marks & Spencer’s yesterday hit management levels. As a result, 290 people from store bosses to those on the first rung of the management ladder will lose their jobs. One in seven will be affected, an average of one per store, in what has previously been seen as almost a protected species. Some of the victims will be commercial staff, responsible for trading operation, while others will come from the ranks; of personnel; and finance specialists. Peter Salsbury, the chief executive, was appointed last November in the middle of the group’s worst ever profits slide. It became his job-to try to turn the company round. He said the cuts were necessary to remove areas of duplication, overtop and unnecessary management layers within individual stores.Marks will announce their .end-of-year results next week. These are expected to show profits of no more than,.$650m—- a little more than half last yearns level.The company admitted yesterday that the management clear-out was a cost-cutting measure in response to the slump in sales and profits. "It is largely a cost-cutting exercise” a spokeswoman said, "In the current circumstances it wouldn’t be right to' have more management layers than is absolutely necessary.”But the latest management in the firing line are also victims of the new chief executive’s efforts to shake the organization out of a complacent culture which has typically paid too little attention to what customers want.The largest group will be local shops in small centres. There will be more than 100 of these.At the other end of the scale are 44 big departmental stores, led by the larges outlets at London’s Marble Arch and the new Manchester Building. The latter will open later this year. In .the middle will be 60-odd regional centres and a similar number of high-street locations.Marks warned that once the new structure was in place, there-could be further-management cuts.. These cuts would "enable the company to streamline its decision-making process and make sure that the customers’ voices and needs are heard far more clearly.23. Why does the writer say "... in what has previously been seen as almost a protected species" ?A. He means that Marks and Spencer's has so far always been protected from disasters.B. He means that the managers have always felt that they had safe jobs.C. He means that people have always thought that M & S managers had safe-jobs.24. Those sacked so far includeA. builders, managers, and financial staff.B. commercial, personnel and financial staff.C. senior managers.25. Peter Salsbury made the cuts in order toA. increase profits.B. reduce inefficiency.C. save costs.26. Salsbury was able to make the cuts mainly becauseA. many of the', jobs ate unnecessary.B. many of the managers were inefficient.C. most of those sacked were not responsive to customers needs.27. At the time of writing the report, the company ^s profits were expected to beA. half those of the previous year’s.B. double those of the previous years.C. Just over fifty per cent of the previous years.28. Apart from cutting costs, Salsbury also wanted toA. reduce profits.B. reorganize M & S.C. make M & S more customer-conscious.PART SIX (Questions 29-40)• Read the following information.• Choose the best word to fill each gap.• For each question mark one letter ( A,B or, C ) on your answer sheet.Sales Supervisors/Sales TrainersIn your mid-late 20s and of graduate calibre, you will already have marked yourself out as 29 exceptional performer by achieving top sales results. Good organization .30 planning skills, and a strong drive 31 achieve results are all part of 32 character.On the job, you will have 33 opportunity to implement your ideas; 34 with some of the best people, and 35 your own future. Your ultimate aim will obviously be to 36 a significant contribution to our success.We are well known for offering excellent pay and benefits package to 37 performers. Weare 38 for positioning our sales team at the heart of our business, and this means you 39 look forward to structured long term career development——either in 40 or other key functions of our business;29. A. a B. an C.30. A. to B. while C. and31. A. for B. into C. to32. A. your B. my C. his33. A. every B. either C. each34. A. working B. work C. like35. A. take B. decide C. like36. A. make B. do C. produce37. A. top B. kind C. satisfied38. A. large B. famous C. satisfied39. A. should B. ought C. cap;40. A. sales B. jobs C. aimsPARTSEVEN (Questions 41—45)• Read the memo and advertisement below.• Complete the form on the opposite page.Write a word, phrase or a number in spaces, 41--45 on your answer sheet.PART TWO (Question 47)Read this message from your secretary.Telephone MessageDate: June 19, 2001 Time:10 : 30From; Travel AgentYour travel agent rang. All flights to Hong Kong on June 22 are full. The first available flight arrives at 08i : 00 on June 23. She has booked you on that flight. She also wants to know what hotel you want to stay at.Taken by; Joan• Write a letter to the International Relations Section at Leefung Plastics (Int) Ltd. inHong Kong:• saying what you are writing about (your, forthcoming visit to their company)• saying that, unfortunately, you will not be in Hong Kong until June 23 (saying why) • asking if you can meet them on June 23 (at the same time as planned)• asking them about the hotel.Write &0~80 wordsDear Mrs Jarvis,PAPER 2LISTENINGPART ONE (Questions 1-8)• For Questions 1—8, you will hear 8 short dialogues.• For each question, mark A, B or C for the most suitable answer.1. What is the result of the report about?A. Our surveyor.B. The floor.C. The floor of the main polishing shop.2. When-was the letter posted?A. Last Tuesday.B. Last Wednesday.C. Last Thursday.3t Where is Mr. Burbanks' office?A. At the ground floor.B. Near the door.C. In the corridor.4. Who is John Lyie?A. Representative of Autotech.B. Chairman of Autotech.C. Salesman of Autotech.5. When is breakfast?A. Eight o'clock.B. Ten o' clock.C. Eight o’ clock to ten o’clock.6. Which of the following charts exhibits the correct comparison of price?Price LevelG= The GuardianD = The Daily TelegraphF = The Financial Times7. Where will the man be next Thursday?A. Los Angeles.B. Toronto.C. Frankfurt.8. Which of the pie charts shows the correct market shares?PART TWO (Questions 9 ~ 15)• Look at the notes bel ow.• Some information is missing.• You will hear a dialogue between two men about the salary.• For each question, fill in the missing information in the numbered space, using a word or numbers.• You will hear the recording twice.A telephone talk on the salary increaseTopic:Salary increaseCaller: John (9)_________John's-request: A pay increasePart of the reason: over (10) _________ a month on a house Expected pay increase: another (11 ).______a yearOffered increase: an extra (12) a weekStarting time: (13) ________ month ;Another talk on it:in (14) ________ timeMore increase possible: if they get the Caldwell (15) _________PART THREE (Questions 16 ~ 22)• Look at the notes about the transpor t by sea.• Some information is missing.• You will hear part of a presentation on the subject.• For each question fil l in the missing information in the numbered space, using one word or one phrase.• You will hear the recording twice.Transport by SeaTransport by sea is slow but (16) ________To cross the Atlantic Ocean takes about (17)Carriage by sea requires the support transport of (18) ________ Advantage of sea transport (19) _________Raw meat might go bad when ship crossed (20) _________Less cargo damage now because of (21) _________Ship-damage can be paid back by (22)PART FOUR (Questions 23 ~ 30)• Listen to the talk of advertising.• For Questions 23—30, which sentence is correct?• Mark one letter (A, B or C) for the most suitable answer.• You will hear the recording twice.23. If businesses did not advertise,A. people would not buy their goods.B. no one would even know their existence.C. no shops would sell their goods.24. Advertising is also used toA. tell people about the businesses.B. make known the services by the businesses.C. persuade the public to buy.25. Everyone is influenced by advertisementsA. in full.B; very little.C. to some extent.26. Without using advertisements, workforces would have to downsizeA. when sales go up.B. when sales remain the same.C. when sales fall.27. Another way of adve r tising would beA. to promote sales.B. to lower prices when sales fall.C. to reduce sales.28. A manager of a clothes store can advertise byA. putting clothes in the window.B. keeping models in the windows.C. putting models wearing the store’s clothes in the window.29. Commercial television can give us free programmes becauseA. it is impossible to take any money from the viewers.B. it is paid by the advertisers.C. it does not buy these programmes.30. We shoul d also thank the advertisers forA. colour magazines.B. colour newspapers.C. the free colour supplements in the Sunday newspapers.READINGPART ONE (Questions 1 —5)• Look at Que s tions "I"—5.• In ea c h ease. which se nt en c e is correct?• Mark one letter (A, B, or C) on your answer sheet.A. Ca n didate C has the highest level of education but the least amount of work experience.B. Candidate A has more work experience than the other two.C. Candidate B has work experience three times of the other two.A. Computers and photocopiers cost less than printers.B. Printers and computers cost more than photocopiers.C. Photo c opiers and printers cost twice as much as computers.Applications are invited for the following position.A. The following position is open to applicants.B. The following position has been taken.C. The f ol l owing position requires practical abilities.The weekly rent .for March will beA. $150B. $450C. $3005.Construction has 150 construction sites around the country employing 8,000 men.The average number of employees at each site is nearlyA..50B. 51C. 53PART TWO (Questions 6~10)• Look at the plan of a company's dealership structure.• For Questions 6~10, choose the correct answer.• For each question mark one letter A~H on the answer sheet.6. Which of the parts involves family customers?7. Which of them refers to the present dealers?8. Which of them aims at students and scientific researchers?9. Which of them sells through shops?10. Which o f them is responsible for the general administration?PART THREE (Questions 11-15)• Look at the chart below. It shows the sales revenue and advertisi n g costs for last ye s• Which month does each sentence (11 ""15) describe?• For each sentence-, mark one letter (A~L) on your answer sheet.• Do not use any letter more than once.Sales revenue and advertising costs for last year11. The advertising cost and sales revenue both rose to their yearly peaks.12. Advertising cost dropped a little and sales revenue saw its first drop to the bottom in the year.13. Advertising cost continued to rise while sales revenue suffered its second fall to the bottom,in the year.14. .Sales revenue rose to its second peak, with advertising costs falling to the lowest level of theyear.15.Advertising remained the same but sales revenue rose to its first peak of the year.PART FOUR (Questions 16-22)• Read the following passage.• Are the sentences in Questions (16—22) "Right" or "Wrong"?• If there isn't enough information to answer "Right" or "Wrong", choose "Doesn't Say".• For each sentence, mark brie letter (A, B or C) on your answer sheet.The Ultimate holiday gift for anyone with four wheels and two ears.XM Satellite Radio is here.This holid a y, give the gift of sound. Introducing XM Satellite Radio, the first digital satellite radio service in the U.S. Experience more music, news, sports, talk c omedy and entertainment in your car than you've ever imagined. All presented in jaw-d ro ppi n g.digital-quality sound. With XM, you'll get:• 100 digital channels for less than $10 a month.• 71 music channels, i nc l uding over 30 commercial-free, from rock to classical, country to hip-hop, blues to gospel, jaz z to electronic,and muc h more, • 29 of the biggestnames in news, sports and talk including: CNN HeadlineNews, USA TODAY, Fox News, BBC World Service, CNBC,C-SPAN,NASCARRadio, CNN/Sports Illustrated and ESPN Radio.Coast to coast coverage.It's easy to add XM to any existing car stereo or to purchase a new AM/FM/XM stereo system. Visit your local electronics store for a demonstration. To learn more, log on to www.xm radio,co rn or call toll-free 87 7-XMRADIO.16. XM is the device with which to listen to music programs only.A. RightB. Wrong C; Doesn't say17. There' has been no digital satellite radio service before.A. RightB. WrongC.-Doesn't say18. XM Satellite Radio is for cars only. -.A. RightB. WrongC. Doesn't say19. Am o ng the music channels XM can turn to, about 40% do not broadcast any advertisements.A. RightB. WrongC. Doesn't say20. You can get a lower price if you pay XM together wi t h its new stereo system;A. RightB. Wrong ;C. Doesn't say21. You will know how well XM works if you go to an electronics store in your c ity.A. RightB. WrongC. Doe s n't say22. There is exactly the same information about XM there on the website as that given here.A. RightB. WrongC. Doesn't sayPART FIVSJ Questions 23-28)• Read the article belo w about the Board of Directors and the questions after it.• Each question has three suggested answers or ways of finishing the sentence," A,B and C. • Mark one letter A, B or C on your answer sheet, for the answer you choose. 'The board of directors of a limited company is mainly responsible for determining the objectives and policies of a business. It is the directors who determine the direction for the business to take. They will need to make sure that there are the necessary funds and they wil l appoint the staff who will be given the right to run the daily business;'They' will also design an effective organization structure so that there is both a chain of' command arid an effective communication network with which instructions can be passed downward and information passed upward.The directors are selected by the shareholders, usually at the company's year l y general meeting. At the meeting, the chairman of the board will be expected to give a report on the work that hasbeen done in the past year. The company's accounts will be presented to the share holders at that time so they can judge for themselves whether or not the board has been successful.Direction in business is like strategy in a war situation. The strategic decisions determine the areas in which the company's resources will be employed. Above all it involves planning to make sure that the business first survives and then flourishes. Strategic decisions, made by the board of d i rectors, are concerned with the use of reso u rces. By contrast,there are the tactical decisions which the senior executives (appointed by the directors)' use to car r y o u t in detail the plans made by the board of directors.The fact that boards of-directors tend to meet rather infrequen t ly, say once a w eek,mean s that part-time directors can be elected to the board. Since they will not have departmenta l responsibilities within the company they are often des c ribed as non-executive directors.Though they may lack a detailed knowledge of the company's activities, they can bring special skills to the board. Some of them are lawyers, or experts in tax affairs. Some represent influential groups of shareholders whose support is necessary if the board is going to carry out its plans, while others are directors in a number of companies and are thus useful to contact boards, within a group of companies.23. What is the role of the board of directors?A. The board gives suggestions about the product type.B. The business depends on the board for a direction,C. The board selects all the employees.24. The staff are appointed so that they canA. carry out the everyday work.B. settle the financial problem.C. d e cide on the: p o l ic es of the business.25. With an effective organization structure,A. there will be no barrier between the staff and their leaders.B. there will be no barrier between the staff and their low-ranking employees.C. both, o f the above is true.26. What happens at the yearly general meeting?A. The directors examine their own work.B. The company's accounts are checked up.C. Both of the above.27. What is a s t rategic decision?A, This decision is one in a war situation.B. .It determines where the company will make use of its resources.C. It makes sure that the business will survive and flourish.28. The tactical d e cisions are made so that the senior executives canA. fully understand the plans from the board of directors.B. offer a detailed explanation of the plans from the board of directions.C. put into full practice the plans from the board of directors.PART SIX (Questions 29~40)• Read the information about the product life cycle.• Choose the best word to fill each gap.• For each Question mark one letter A, B, or C.The Product Life CycleMuch of-the wor l d about us is cyclical in nature. The moon cir c les the earth 29 24 hours. The earth takes 365.1/4 days to circle 30 The flowers in the garden bloom in the summer, fade in the autumn and 31 in the winter only to emerge 32 the following spring. In much the 33 , way, indust r ial products have a life cycle. The original ideas may come from either the marketing or the production side. In t er ac tion continues as the market is tested and designs are modified.Eve n tually the product is ready for the market.The first stage entails introducing the product to the 34 No one wil l know about our wonderful 35 creation unless we 36 them about it. So this is when we are obliged to spend money on 37 In one way or another we must persuade potential 38 to "taste our wares". At this stage the people 39 buy the product are often aptly described 40 trend-setters or innovators. Their attitude is often "I'll be one of th e first ones to have this."29. A. every B.each C. another30. A. the moon B. the sun C. the Mars31. A. sleep B. fall C. die32. A. about B. again C. out33. A. same B. similar C. exact34. A. public B. shops C. market35. A. fresh B. new C. clever : 9"36. A. tell B. show C. persuade37. A. reporting B. exhibiting C. advertising38.A^customers B. competitors C. agents39. A. which B. who C. that40. A. about B. in C. as PART SEVEN (Questions 41 ~45)•...R e a d (the-memo. and the company's introduction below.• Complete the form on the next page.• Write a word, phrase or number in spaces 41~45 on your answer sheet.。