1)Words and expressions for daily use(日常用语)after在…之后assure保证about关于……afraid害怕against与…相对的anything任何事beg乞求before在…之前behind在…后面begin开始bitter苦的bother打扰book书，预定ceiling天花板clock 钟congratulations祝贺Christmas圣诞color颜色complaint投诉call呼叫，电话dark黑的，暗的discount折扣direction方向downstairs下楼day天，日子date日期delicious美味的end终点enjoy喜欢，享受excuse借口for为……fully满的greeting问候good好的guest客人give给get得到，达到go去half半how…怎样hotel酒店happy高兴，快乐的hope希望house房子hot热的here这里hour小时help帮助have有it它interrupt打扰know知道think想like喜欢leave离开last最后的，最近的light灯，淡的long长的left左边meet 认识massage按摩message信息mind介意，思想madam女士may也许minute分钟matter事件，麻烦month月meal餐number数字name名字night夜晚nice美好的now现在的on在…之上order点单pardon原谅，重复point点percent百分比past过去的pleasure愉快，荣幸quarter一刻，季度regulations规章report 报告right对的，右边的room房间second秒，第二stay停留same一样的season季节sweet甜的sour 酸的salty咸的signature签名sign信号，签side边see看见service服务step脚步，台阶smoke烟，抽烟sir先生tell告诉table桌子this这个that那个turn转弯tour旅行today今天tomorrow明天time时间too 也…taste品尝，品位terrible糟糕的take拿，取upstairs上楼week星期weekend周末way路worry担心will将…wait等待welcome欢迎weather 天气yesterday昨天year年2) Greetings 问候How do you do!Good morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再说一遍么？What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your order now? 现在可以点菜了么？May I have your signature please?/Please sign here.请签字。
4) Arousing attention 提醒用语Mind your step. 请走好。
After you. 您先请。
Please don’t leave anything behind.请带好您的随身物品。
Please don‘t smoke here.这里不允许吸烟。
Here you are. 给您。
Be aware of the ceiling, sir.小心头顶，先生。
5) Expressing good wishes祝福用语Congratulations! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语I’m at your service. 乐意为您效劳。
Excuse me.打扰了。
May I help you? 我能帮您吗？It’s my pleasure.这是我的荣幸。
What can I do for you?有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。
Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。
7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).Sorry to have bothered you (打扰客人后).I'm sorry, A guest is waiting for me (中止谈话时用).I‘m sorry, The house is fully booked.（客满时用）Answer回答：That's all right. It doesn't matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ……?去XXX怎么走？Go upstairs/downstairs.上/下楼。
It‘s on the second (third) floor.在二楼。
This way, please. 请这边走。
Turn left /right. 左/右转。
It will be on your right hand side. 在您的右手边。
11) About complaints 处理投诉用语Don’t worry. 不要担心。
I apologize for this. 我为此事道歉。
I‘m afraid it’s against the hotel‘s regulations. 对不起，这不符合酒店的规定。
I'll report it to our manager. 我会把此事报告给经理。
I assure you it won’t happen again. 我保证此事决不会再次发生。
We‘ll give you a 10%(ten percent ) discount. 我们会给您打九折。
I‘ll look into the matter. 我会调查一下。
It won‘t be too long, sir. 时间不会太长的，先生。
2)12)Weather 关于天气What’s the weather like today? 今天天气如何？Today is XXX.Cloud 云cloudy 阴天Sun 太阳sunny 晴天Rain 雨rainy 下雨天Fog 雾foggy 雾天Wind 风windy 刮风天Department and address of person（部门及人称）管家部：Housekeeping (H/K)前厅部: Front Office (F/O)人力资源部:Human Resources Department (H/R)工程部：Engineering Department (ENG)餐饮部：Food and Beverage Department (F&B)总办：Executive Office (EO)保卫部：Security Department (SEC)销售部：Sales and Marketing Department (S&M)财务部：Finance Department (FIN)娱乐部：Entertainment Department (ENT)厨房：KitchenGM General Manager 总经理EXC GM Executive General Manager 执行总经理Deputy GM Deputy General Manager 副总经理Ass GM Assistant General Manager 总经理助理Director 总监AM Assistant Manager 大堂经理Manager 经理Deputy Manager 副经理MOD Manager On Duty 值班经理Supervisor 主管Captain 领班Attendant 客房服务员Waiter/Waitress 男/女服务员Clerk 文员Operator 接线员Bellboy 行李生Receptionist 接待员Taste味道：How is it taste? It’s ……Delicious 美味的Sweet 甜的Sour 酸的Salty 咸的Bitter 苦的Hot 辣的Terrible 糟糕的颜色在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。
如深蓝色为dark blue,浅红色为light red. What color is it? It’s……红色red 黄色yellow 绿色green 蓝色blue 白色white 黑色black 橙色orange 粉色pink 紫色purple 灰色grey 棕色brown 米色cream 蓝绿色blue green 深红色crimson数词（Numerals）基数序数Cardinal Numbers Ordinal Numbersone 一first 1st 第一two 二second 2nd 第二three 三third 3rd 第三four 四fourth 4th 第四five 五fifth 5th 第五six 六sixth 6th 第六seven 七seventh 7th 第七eight 八eighth 8th 第八nine 九ninth 9th 第九ten 十tenth 10th 第十eleven 十一eleventh 11th 第十一twelve 十二twelfth 12th 第十二thirteen 十三thirteenth 13th 第十三fourteen 十四fourteenth 14th 第十四fifteen 十五fifteenth 15th 第十五sixteen 十六sixteenth 16th 第十六seventeen 十七seventeenth 17th 第十七eighteen 十八eighteenth 18th 第十八nineteen 十九nineteenth 19th 第十九twenty 二十twentieth 20th 第二十twenty-one 二十一twenty-first 21st 第二十一thirty 三十thirtieth 30th 第三十thirty-two 三十二thirty-second 32nd 第三十二forty 四十fortieth 40th 第四十forty-three 四十三forty-third 43rd 第四十三fifty 五十fiftieth 50th 第五十fifty-four 五十四fifty-fourth 54th 第五十四sixty 六十sixtieth 60th 第六十sixty-five 六十五sixty-fifth 65th 第六十五seventy 七十seventieth 70th 第七十seventy-six 七十六seventy-sixth 76th 第七十六eighty 八十eightieth 80th 第八十eighty-seven 八十七eighty-seventh 87th 第八十七ninety 九十ninetieth 90th 第九十ninety-eight 九十八ninety-eighth 98th 第九十八one hundred 一百one hundred and nine 一百零九one thousand 一千one million 一百万3)日期和时间(Dates & Time)1）the days of the Week：星期Sunday (Sun.) 星期日Monday (Mon.) 星期一Tuesday (Tue.) 星期二Wednesday (Wed.) 星期三Thursday (Thurs.) 星期四Friday (Fri.) 星期五Saturday (Sat.) 星期六2）the months of the Year：月份January (Jan.) 一月February(Feb) 二月March (Mar.) 三月April (Apr.) 四月May (May.) 五月June (Jun.) 六月July (Jul.) 七月August (Aug.) 八月September (Sept.) 九月October (Oct.) 十月November (Nov.) 十一月December (Dec.) 十二月3）Times：时间What’s the time now?现在几点了？May I know the time now?我能知道现在的时间么？It’s ……Useful words:hour 小时minute 分钟second 秒quarter 刻half 半o’clock X点整Three ways to express time 三种表达时间的方法1.hour(时)+minute(分)2.minute (分)+ past+ hour(时)3.[60-minute(分)]+to+[hour(时)+1]4) Dates: 日期year 年afternoon 下午month 月evening 晚上day 日morning 上午week 星期night 夜晚a.m. 上午next year 明年p.m. 下午weekend 周末this year 今年last year 去年The day after tomorrow 后天The day before yesterday 前天yesterday 昨天today 今天tomorrow 明天5）Seasons：季节spring 春天summer 夏天autumn 秋天winter 冬天语法1）可数名词规则复数形式的构成：情况构成方法读音例词单数复数词义大多数名词词尾加“S”在清辅音后读[s]在浊辅音和元音后读[z] Book BagdayBooksBagsdays 书背包白天，日以s, x, z, ch, sh结尾的名词词尾加“es”es读[iz] BusBoxWatchbrush BusesBoxesWatchesbrushes 公共汽车箱子手表刷子以辅音字母+y结尾的名词变y为i加es es读[z] Citybaby Citiesbabies 都市婴儿有些以f或fe结尾的名词一般先把f,fe变为v，再加es es读[z] KnifeHalfleaf KnivesShelvesHalvesleaves 刀子架子半叶以o结尾的名词O前是辅音字母一般加es es读[z] Tomatopotato Tomatoespotatoes 西红柿土豆O前是元音字母，只加s S读[z] Radiozoo Radioszoos 收音机动物园2）动词一般现在时的用法用法例句常用时间状语表示习惯性或经常发生的动作，或现在的状态I get up at 7:30 everyday.He is at work. Everyday/week/year, always,often,usually, sometimes表示主语具备的性格，能力，特征或职业She is a doctor.They know some English.表示普遍真理、客观事实等The earth goes around the sun.地球围着太阳转。