喜来登大酒店内部英语培训资料Chapter 1. Courtesy EnglishUnit 1: GREETING & FAREWELLSVOCABULARYPHRASES ON THE JOBGood morning Good afternoon Good eveningWelcome back Hi早上好下午好晚上好欢迎回来嗨How do you do? How are you? HelloFine, thank you, and you?你好你好你好吗, 很好，谢谢，你呢,Fine, thanks, and you? Good-bye Good nightGood-bye for now很好，谢谢，你呢, 再见晚安再见It was nice to see you again. Have a good evening See you later. It was nice seeing you.很高兴又见到你。
晚上愉快。
回头见。
很高兴见到你。
Have a good weekend Have a safe trip Have a good dayHope to see you again周末愉快。
一路平安。
祝您愉快。
希望再见到您。
Thank you for coming Thanks for coming Look forward to seeing you again感谢光临。
盼望再见到您。
LISTEN TO THE CONVERSATIONListen to the guest and then fill the gap in each sentence. The guest’s name i s .The staff’s name is .The guest will today.He’ll live in next time he comes.TALKING TO THE GUESTStaff : Good morning. Mr. Smith. How are you today ? Guest: Good morning. Jane. I’m fine, thanks, and you?Staff : I’m fine too. Are you checking-out today?Guest: yes, I think soStaff : Did you enjoy your stay here?Guest: Yes, I did.Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here.Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.Guest: Thank you. I’ll definitely come to the Sheraton next timeI’m in Tianjin.PAIR WORKFind a partner and play the roles of the staff and the guest whowillbe on holiday soon.OXFORD HUMOURThe more I study, the more I know.The more I know, the more I forget.The more I forget, the less I know.So why study?UNIT 2: INTRODUCTIONSVOCABULARYPHRASES ON THE JOBMy name is John Smith It’s nice to meet you.It’s nice meeting you.我叫约翰.史密斯。
很高兴见到您。
很高兴见到您。
I’m Mary Copper I’m pleased to meet youI’m glad to meet you.我叫玛丽.库伯。
很高兴见到您。
很高兴见到您。
Let me introduce you to John Smith I’d like to introduce you to Mary Copper.我把你介绍给约翰.史密斯。
我想把你介绍给玛丽。
I’d like you to meet Mr. Thomson.I don’t think we’ve met before 希望你认识一下托玛斯先生。
我想我们以前没见过。
Have we met before? You’re new here, aren’t you?我们以前见过面吗, 你是新来的，对吗,LISTEN TO THE CONVERSATIONTALKING TO THE GUEST:Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotelHow do you do? Very nice to meet you. Guest:Staff : Hope you’ll enjoy you stay here.I think I will Guest:Staff : See you later.Guest: See you.PAIR WORKIntroduce yourself to a partner.EXERCISEPut in articles where needed.A: Would you like cold milk?B: Yes, please. I’d like glass of beer if you’ve got it.A: I’ll go and have a loo k in kitchen.Yes, there’s bottle here, but it isn’t coldB: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator. IDIOMS:No pain no gain.As busy as a bee.Hand and foot.As proud as a peacock.As hungry as a wolfBeat about the bush.UNIT 3: APOLOGIESVOCABULARYPHRASES ON THE JOBExcuse me I’m sorry please forgive me. That’s Ok打扰一下。
对不起。
请原谅。
没什么。
I do apologize That’s all rightPlease accept our apology.我很抱歉。
没关系。
请接受我们的歉意。
Would you please wait a moment? Wouldyou mind waiting a second?请稍等好吗, 请稍等好吗,I didn’t mean for that to happen. I assureyou it won’t happen aga in.我是不想出这种事的。
我向您保证以后不再发生这种事。
TALKING TO THE GUESTGuest: Excuse me. I think there is a mistake in my bill..Staff : I’m sorry to hear that. I’ll check for you right away. Would you please wait a moment?Guest: OK. a moment laterStaff : I do applogize, Mr. Smith. There is a mistake in your bill.I assure you it won’t happenagain.Guest: Well, that’s all rightEXERCISEPut in the missing word.Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they can’t to the taxi driver as they can a word of Chinese.They don’t know how to him where they want to go. And the driver doesn’t knowhow to to them because he dosen’t German. Mr. Miller to himself. “ I wish I could some Chinese.”UNIT 4: OFFERING HELPVOCABULARYPHRASES ON THE JOBAnything I can do for you? If there’s anything Ican do to help, please let me know.我能为您做些什么, 如果有我能帮忙的话，请告诉我。
Can I help you? If I can be of assistance. Please do not hesitate.我能帮忙吗, 如果要我帮忙，别犹豫，尽管讲。
Do you need any help? I’d be very glad to helpyou.要帮忙吗, 很高兴认识你。
Can I give you a hand? If you wouldn’t mind. 要帮忙吗, 如果你不介意。
If you don’t mind. If it’s no trouble如果你不介意。
如果不麻烦的话。
please take your time There’s no h urry不着急。
不着急。
Going down. Going up?上楼吗, 下楼。