4
Recruitment
On-the-Job Training
Training & Development
Recruitment
Orientation
Performance Succession Management Planning
Chinese Nationality A relevant Degree/Diploma in preferably Hotel, Commerce or Business Management Minimum 6 months experience in hospitality or a service industry environment Strong customer service orientation Effective communication skills Consistently striving to learn and apply skills and knowledge Self motivated, shows initiative and flexibility Mobility English proficiency Excel/Word operation
Recruitment
Orientation
IHG Management Trainee on-boarding Centralized Off Job Orientation Service Program On-job Orientation
9
On-the-Job Training
On-the-Job Training Training & Development Performance Succession Management Planning
1. Competency
•CBI erview •Presentation
2. Skills Set
•English Test •Window Operation Test
CPSZ Management Trainee
4. Fit •Group Exercise
3. Intelligence (capability potential)
On-the-Job Training Training & Development Performance Succession Management Planning
Recruitment
Orientation
• Managing Training and Development • Craft Training Certificate • Group Training Certificate • Supervisory Leadership • Total Quality Management • Performance Management • E-Cornell Course • Other functional Training
5
Management Trainee Selection Criteria
1. Competency
2. Skills Set
CPSZ Management Trainee
4. Fit
3. Intelligence (capability potential)
6
1st Interview & Assessment Activities
Recruitment
Orientation
Human Resources Training & Development Finance Sales and Marketing Food and Beverage Front Office Housekeeping
10
Training & Development
•IQ Test
7
Management Trainee Selection Process
‘45 ‘30 ‘30 ‘20 ‘45
Duration
Assessment Activities
Interview
Group Exercise
Presentation
IQ Test
Translation/ Computer Test
2
Objective of CPSZ Management Trainee Program
• To build a talent pool and bench strength for middle managers in 2 to 3 years timeline • To build employer brand as known for company who invests on growing people and high potential management
Conduct Performance Review 2nd half of the year
Establish Succession Plan
Conduct Talent Review Meeting
Update Succession Plan
Consolidate Succession Plan
12
Succession Planning
Recruitment Orientation On-the-Job Training Training & Development Performance Succession Management Planning
1st half of the year
•Impact & Influence •Planning & Organizing •Drive for Result •Implementation
•Arithmetic •Spatial Skill •Logical •Short Term Memory •Rote Utilization •Algebraic •Visual Apprehension •Geometric •Intuition •Computational Speed
Crowne Plaza Shenzhen Management Trainee Progrom
深圳威尼斯皇冠假日酒店管理培训生项目
1
Why is it?
• The position exists to introduce the trainee to all aspects of hotel operations and in particular, the systems, procedures and philosophies of the Intercontinental Hotels Group. • The Traineeship also includes structured supervisory experience, which exposes the trainee to the skills of people management and forms the basis for further development. • The aim is to develop managers of the future for your hotel.
Assessment Areas
•Teamwork •Leading & Developing People •Drive for Result •Customer Focus •Understanding Operation •Oral English
•Teamwork •Impact & Influence •Customer Focus •Problem Solving & Decision Making
•English •Window operation •Planning & Organizing •Implementation
8
Orientation
On-the-Job Training Training & Development Performance Succession Management Planning
3
How it Works – Program Framework
Training & Development
Recruitment
Orientation
On-the-Job Training
Performance Succession Management Planning
•18 months program, in different functions including HR, FO, HSKP, S&M, F&B, Fin (Sample program in Toolkit) •Recruit as Level 8 (Service associates/Supervisor) according to the candidate’s experience and background •1-2 levels up upon successful completion of the program depending on performance (Performance management and succession planning) •Current system integration- On Boarding, Training & Development, Performance Management, Succession Planning •Specialized Process in areas like recruitment, orientation, on-job training