《旅游英语》课程教学大纲学分:2.0学时:39适用专业:旅游管理、应用英语(旅游方向)一.课程性质课程性质:旅游英语是旅游管理专业的必修课,旨在提高旅游专业的学生和旅游从业人员在从事涉外业务所需要的英语交际能力,包括专业阅读、翻译、写作和口头交际的能力。
课程目标:帮助学生拓宽知识面,对所接触过的有关旅游方面的知识进行整理归纳并加深巩固,熟悉旅游业及相关行业的知识和术语,提高英语语言运用的能力。
学生学完本课程后,能够扩大专业知识面和专业词汇量,掌握礼貌服务,为今后从事涉外导游、旅游管理工作打好基础。
前导课程:大学英语后续课程:无二、课程目标知识目标:本教程主要涉及旅游接待方面,以旅游观光为主线,以导游工作为出发点,内容涵盖了旅游观光的主要内容,包括日程安排、迎送、住店、餐饮、娱乐、购物、都市旅游和山水旅游等。
既有文化介绍又有业务流程。
学生通过学习,熟练掌握有关旅游管理的专业英语词汇,掌握常见的英文句型及重点语法,能听懂旅游业的常用英语口语,熟练朗读及拼写,能进行基本的英汉互译,能运用基本正确的英语进行对客交流服务,如:机场迎接游客、入住酒店,游览参观等。
技能目标:通过专题内容的集中训练,学生能够提高涉外旅游服务的英语听、说、读、写技能,能运用基本正确的英语进行对客交流服务。
素质目标:通过学习有关介绍中国文化及山水旅游活动的情景对话和真实语言材料,提高作为旅游工作者的旅游交际能力、文化素质和团队协作精神。
三、教学内容及具体要求Unit 1授课学时:4教学内容: Meeting Guests基本要求:1. To master the work procedure and task for a tour guide to meet guests.2. To make sure what a tour guide should prepare before meeting guests.3. To obtain the following abilities, such as meeting guests,making a welcome speech, transferring guests to the hotel, indicating the travel plan, and explaining scenery alongthe way.Unit 2授课学时:3教学内容:Hotel Check-in基本要求:1.To master the work procedure and content of a tour groupto check in.2.To grasp the importance of checking the schedule.3.To build up the ability of anticipating and dealing withunexpected events during check-in.Unit 3授课学时:3教学内容:Hotel Service基本要求:1.To get familiar with the procedure of catering service.2.To learn the food culture of tour destinations.3.To learn and practice the skills of dish ordering andpayment.Unit 4授课学时:4教学内容:Mountains and Waters Tours基本要求:1. To get familiar with the basic knowledge of mountain andwaters landscapes.2. To learn the skills of presenting mountain and waterslandscapes.3. To improve the ability to make up the guiding speech for mountain and water.landscapesUnit 5授课学时:3教学内容:Garden Tour基本要求:1.To get familiar with the basic knowledge on Chinese gardenlandscapes.2.To learn the skills of presenting Chinese gardenlandscapes.3.To learn to make up the guiding speech Chinese gardenlandscapes.Unit 6授课学时:3教学内容:Temple Tour基本要求:1.To grasp the basic knowledge of religious and culturallandscapes.2.To learn and practice the skills of presenting religiousand cultural landscapes.3.To learn to make up the guiding speech for religious andcultural landscapes.Unit 7授课学时:3教学内容:Mausoleum Tour基本要求:1.To get familiar with the basic knowledge of mausoleum.2.To learn and practice the skills of presenting mausoleum.3.To improve the ability to make up the guiding speech formausoleum tour.Unit 8授课学时:3教学内容: Shopping Service基本要求:1.To get familiar with the service procedure of shopping.2.To grasp the characteristics of local specialties indifferent tourist destinations.3.To know the precautions in the shopping service.Unit 9授课学时:4教学内容:Tourism Entertainment Services基本要求:1.To get familiar with the service procedure.2.To grasp local entertainment programs and characteristicsof them.3.To let the students develop a vocabulary related to thistopic.Unit 10授课学时:3教学内容:Handling Accidents and Complaints基本要求:1.To get familiar with the basic knowledge of travelingaccidents and complaints traveling accidents and complaints.2.To know the procedures of traveling accidents andcomplaints.3.To learn and practice the skills of traveling accidentsand complaints.4.To improve the basic ability to deal with minor accidents. Unit 11授课学时:3教学内容:Seeing off the Tour Group基本要求:1.To get familiar with the basic knowledge of seeing off thetour group.2.To learn the techniques of seeing off the tour group.3.To learn and practice the skills of traveling accidentsand complaints.4.To obtain and practice the ability to make up and deliverthe farewell speech.Unit 12授课学时:3教学内容:Services of Tour Leader基本要求:1.To learn the basic overview of the destination countries.2.To practice communication skills.3.To practice the ability of an independent overseas.4.To improve the ability to deal with emergencies abroad.四、教学手段及方法本课程的教学主要侧重于学生的实践能力,体现教,学,做融为一体,主要是要让学生掌握一些旅游有关的基本技能和技巧,并进行反复的练习,使学生在学习旅游相关知识的同时又提高旅游交际环境中综合应用能力和职业能力。
通过小组模拟导游、两人对话、背导游词等多种教学形式调动调动学生积极性,保持课堂的互动性, 激发学生的学习兴趣。
五、教学学时分配表六、考核方式及评分标准说明本课程为考查课,考核方式可采用多角度考核,及包括平时课堂表现,包括:考勤、模拟导游、对话、背诵导游词、2次小测验。
期末考试则采用口试形式。
最终期评成绩进行综合评分,由两部分组成:平时成绩占50%,期末占50%,评出优、良、中、及格和不及格五个等级的成绩。
七、教材和主要参考书八、其他说明。