一酒店常用英语-咨客1、Good morning , sir . may I have your room number, please ?2、Would you like A-La-Carte or Buffet?/ Are you eating a buffet or a la carte ？3、Good morning ,sir. welcome to our symphony all day dining , have you made a reservation?4、Please enjoy your meal.5、How many people with you ?/ How many persons are they in your party?6、Follow me this way please. Be careful of the steps.7、Where would you like to sit ? Do you like sitting by the window or aisle/ail/ location?8、Is this table all right ? /How about this table?/Please take a sit.9、sit down please. Enjoy your lunch/dinner, please.10、Certainly/ sure/My pleasure11、May I show you to your table, please!12、Would you like to come with me?13、This way please!14、Would you like coffee or tea?15、Good bye, Have a nice day!16、Excuse me sir/Madam your room rate only include one Breakfast ,so you may need to sign a bill for another one. It is problem.含一早两人用餐，需买一个单17、Excuse me sir/Madam according to your room rate that Breakfast is not included you may need to sign a bill for the Breakfast It is problem.房间不含早时18、Excuse me , sir. your room don’t have breakfast , so you need pay for yourself . You can pay cash or be used credit/‘kredit/ card, can also be written to room account.19、Excuse me sir/Madam. Just let you know our Breakfast/Lunch/Dinner buffet will close/finish at ten o’clock.(You may pick up the food which you still like to have)提醒收餐二预定1、How many persons are there in your party ,sir/madam?2、How many guests are coming?3、May I have your name ,please?4、Could you spell that for me ,please ?5、May I take your telephone number, please ?6、Is there anything special you would like us to prepare, sir/madam?7、I am afraid that we only can guarantee the table before 8:00 in the evening .8、I am afraid we only serve lunch until 2:00 in the afternoon.9、If you have any further requirements, please let us know.三让客人等候1、I’m sorry sir, the restaurant is full now .But we can sit you in 20 minutes.2、I＇am sorry, sir/madam. We do not have a table free now .Would you like to havea drink in the bar(lounge)?We shall call you as soon as possible.3、We are rather full this evening .Would you care to wait for a while?4、I am sorry to keep you waiting ,sir/madam.5、I do apologize for the delay.四对餐桌不满意1、I am sorry, sir/madam.Would you care to follow me to another table?2、Which would you prefer, here by the window or near the door?3、I＇am sorry, sir/madam.. All the tables by the window are occupied.4、Is this table fine with you ,sir/madam?五预定的餐桌被客人占了1、We will have another table ready immediately.2、Sorry for the inconvenience. Would you care for a drink at the bar?3、Would you like to sit here ,sir/madam?4、Excuse me ,sir/madam. there has been a mistake ,please wait a moment and I will check.六展示菜单1、Here is the menu for you , sir/madam.2、We have an excellent black pepper steak today3、May I suggest you try the king prawn, the chef recommends it.4、If you need any help , please call me.七点菜服务1、Are you ready to order now?2、May I take your order now?3、Are you being helped ,sir/madam?4、What would you like to start?5、What would you like to order?6、Yes, sir/madam .We do have a selection of vegetable dishes.7、How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)8、Would you like your eggs sunny side up ?9、Would you like your bacon crisp?10、Would you like toast, croissant or rolls?11、Would you like tea or coffee?12、What kind of fruit would you like?13、What sort of appetizer would you like?14、Would you like to have soup first?15、Would you like to have the Table D’hotel or A La Carte menu?16、Would you like some cakes?17、Would you like your coffee with or without cream?18、Would you like some more ?19、What sort of side-dish would you like ?20、May I su ggest our Parma ham? It’s very nice.21、The chef’s special today is vegetable with green peas?22、If you don’t mind ,may I recommend the vegetable with crab meat?23、If possible ,we ‘ll be pleased to meet your wish .I’ll check with the supervisor and the chef.24、I’m afraid we do not have the dish now .May I suggest something else?25、I’m afraid it’s not on the menu this evening .26、I’m terribly sorry ,sir/madam. We don’t have any now.27、I am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?八推荐饮料1、Would you care for something to drink before your meal?2、Would you like to see the drink/wine list?3、May I suggest Tsingtao Beer with your meal? It does well with it.4、I suggest Chinese mineral water if you would like something refreshing.5、Would you care for a liqueur or brandy?6、Would you care for an aperitif?7、What kind of wine do you prefer ?May I recommend Chinese Mao Tai?8、We have a special drink promotion this evening, may I suggest the Five Star Beer?9、We have excellent Chinese red wine which I can recommend.10、I am afraid we do not have this brand, But I recommend the Five Star Beer.九时刻关注客人1、Is everything to your satisfaction?2、Would you care for another drink?3、Would you like any more water?4、Can I bring you anything else?5、Is there anything that I can do for you ?6、Is there anything else I can do?7、May I take up a few moments of your time?8、May I speak to you for a moment, sir/madam.9、May I take the glasses away?10、May I clean your table now?11、Would you like me to clear your table?十处理投诉1、I＇am sorry, sir/madam. I’ll change it right away. 对不起先生/女士，我马上给您换掉。