书信写作：1. 投诉信：投诉信的开头常用句式和套话⏹⏹I am writing to complainabout/that…⏹⏹I am writing to make a complaintabout…⏹⏹I am writing to express myconcern/ dissatisfaction/ disappointment about…⏹⏹I feel bad/sorry to trouble you butI am afraid I have to make acomplai nt about…⏹⏹I am most reluctant tocomplain, but…⏹⏹I am writhing to advise you that Ifind…unsatisfactory.⏹⏹I wish to draw your attention tothe problem/fault…that I bought…投诉信的结尾常用句式和套话⏹⏹I trust you will take mycomplains seriously and…⏹⏹I will appreciate it very much ifyou could…⏹⏹I would be perfectly satisfied ifyou can kindly…⏹⏹I understand you will giveimmediate attention to this matter.⏹⏹I would like to have this mattersettled by the end of…⏹⏹I would be grateful if youcould…⏹⏹I would appreciate it if youcould…例文：Dear Sir or Madam:I am writing to inform you that I wish to move into a new room next term. I would prefer a single room, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing,his friends areconstantly visiting him; for another, he regularly holds noisy parties. In addition, he sometimes borrows my things without asking me. In these circumstances,I find it difficult to concentrate on my studies, and I am falling behind in my assignments.I am sure you will agree that the only solution is for me to move into a room of my own, where I will be free from such distractions. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Janice Kennedy2. 道歉信⏹⏹道歉信的目的是向收信人表明歉意，请求对方对自己的某种过失表示谅解。
⏹⏹写作策略：⏹⏹首段：表明写作意图，对某事表示歉意。
⏹⏹主体段落：说明道歉的具体原因，应展开。
在主体段落中，写信人应当在申述理由时照顾读信人的感受，切忌强词夺理。
⏹⏹结尾段：再次表明歉意，请求收信人的谅解。
在结尾段还可以建议对自己的过失采取何种补救措施。
道歉信中开头常用句式和套话⏹⏹I am writing this letter to expressmy regret…⏹⏹I am writing to apologize for…⏹⏹I would like to give you myapology for…⏹⏹I am very sorry to say that…⏹⏹I must apologize about (not)doing sth…⏹⏹Please accept my sincere apologyfor…⏹⏹I am writing to say sorry for…⏹⏹I am terribly sorry, but…道歉信中结尾段常用句式和套话⏹⏹Once again, I am sorry for anyinconvenience I have caused.⏹⏹Please allow me to say sorryagain.⏹⏹Hope you can accept myapologies and understand my situation.⏹⏹I sincerely hope that you will beable to think in my position and accept my apologies.⏹⏹I want to let you know howregretful I am feeling now.⏹⏹I am sorry that I can’t…and trustthat you will be able to understand. 例题分析⏹⏹假设你是一个学校的学生,将图书馆中的一本书弄坏了,请给图书管理员写一封信,说明问题并请求原谅.⏹⏹题目分析：首段：⏹⏹表明写作目的（你是谁，给谁写，关于什么？）⏹⏹Dear Sir or Madam:⏹⏹I am writing here formally toapologize for the damage done to the book, borrowed last week and due to be returned next week.第二段：⏹⏹写什么？⏹⏹书的破坏程度or 书被损坏的过程⏹⏹怎么搞坏的？I have always been cherishing the book as treasures. However, I have a cat accompany with me, who often jumps up and down to please me while I am reading. Yesterday, it happened to knock over the cup and out spoiled the coffee. Unfortunately, four pages of the book were stained.第三段－－解决方法As the only friend and roommatein the house, I cannot punish her butmyself. I have contacted the publishinghouse to order a new one. If notpossible, I am ready for anyreasonable penalty. Sorry for anyinconvenience I have caused.Sincerely yours,LiMing 辞职信⏹⏹Directions:⏹⏹Two months ago you got a job as an editor for the magazine Designs &Fashions. But now you find that thework is not what you expected. Youdecide to quit. Write a letter to yourboss, Mr. Wang, telling him yourdecision, stating your reason(s), andmaking an apology.⏹⏹Write your letter with no less than 100 words. Write it neatly onANSWER SHEET 2. do not sign yourown name at the end of the letter; use “Li Ming” instead. You do not need to write the address.(10 points)如何构思⏹⏹第一段：表明写作目的⏹⏹第二段：表明辞职原因⏹⏹第三段：再次表明歉意⏹⏹结论：辞职信是道歉信的变体辞职的原因？⏹⏹继续求学－－考研⏹⏹要出国⏹⏹觉得自己力不从心⏹⏹找到更好的工作⏹⏹待遇太低⏹⏹周围同事太烂⏹⏹领导傻×⏹⏹企业文化不好⏹⏹距离太远⏹⏹父母需要照顾⏹⏹搬家⏹⏹女友需要照顾例文：Dear Mr. Wang,I am much grateful to be employed by you two months ago as an editor for your magazine Designs & Fashions. I appreciate the opportunity of having worked here with you and other colleagues. The experiences will be unforgettable throughout my life.However, as a young man whose primary interest is in computer science rather than fashion designing, I find my present job doesn’t fall in with my previous training and strength. I therefore decide to quit this job for something else that conforms to my former preparation.Please accept my sincere apologies for any inconveniences my leaving may incur.Yours Sincerely,Li Ming 优秀范文赏析You’ve just been offered a job, butyou will not be able to start work on the appointed day. Write a letter to your boss explaining the problem and asking for an alternative day to start work.Dear Sir or Madam:I have applied for a position under your supervision and have been offered one a couple of weeks ago and due to start my work next week. However, I am writing here formally to request a delay of my start working day.The reason for changing my working plan is about my wife, who is going to give birth of my first child next week in my hometown. My wife and I are both nervous and somewhat excited for this big event. As a husband andwill-be-father, I think, I must go back and stay with my wife and wait for my first child coming to the world. I can not stand the worry and anxiety caused by the whole matter, so I have to decide to change my working schedule.I am sorry for any inconveniences I have caused by this change in plan and I promise to start my work three weeks later. I do appreciate your kind consideration you have shown to me.建议信——07年考研真题⏹⏹51. Directions:⏹⏹Write a letter to your university library, making suggestions for improving its service.⏹⏹You should write about 100 words on ANSWER SHEET 2.⏹⏹Do not sign your own name at the end of the letter. Use “Li Ming” instead.⏹⏹Do not write the address. (10 points)Dear Sir or Madam:I, as a senior in this university, am writing here to provide some advice to improve the service in the library.I can find no better suggestions other than the following two. To begin with, why not provide heater during winter time? It is always so cold in the library that many students catch cold when studying there.Besides, please pay more attention to the order at the reading room. So many disturbances such as talking aloud, mobile phone rings and the like make us difficult to concentrate on study. Under these circumstances, I find that I am falling behind on my studies.It will be grateful if you could take my suggestions seriously. I am looking forward to your early reply.Yours sincerely,Li Ming课堂习作：Dear Sir or Madam,I am Li Ming, a sophomore who enjoys reading in your library.（同位语）However, the service offered here is not so satisfying and I am writing to give my suggestions.（书信套句：写信目的）There are several ways that the service can be improved. (There be 句型：含定语从句)Firstly, It can be noticed that most students are busy with their academic study in daytime. Therefore, the open-time can be prolonged so as to satisfy the needs of reading at night. Besides, more newly published books should be introduced to keep up with the fast pace of the society. Finally, it also helps to keep the library a quiet and clean place.Many thanks to you for your consideration on my request and I amlooking forward to the better service in the library.Yours,Li Ming求职信⏹⏹求职信是写信人就某一职位向收信人提出请求。