竭诚为您提供优质文档/双击可除亚马逊客服回复模板篇一：亚马逊各类邮件回复模板二亚马逊各类邮件回复模板二亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear—thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板hello,wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting.ifyoudonotcomplywiththesedemands,wewillhavenonotice sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s.pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板dearcustomer,thankyouforcontactingusregardingyourinquiry.u ally,weareabletoshipordersthenextday.weekendordersa reshippedonthefollowingmonday.pleaseallow3-9busines sdaysaftershipmentfordelivery.youwillreceiveashippi ngconfirmationemailfromamazonwhentheshippinginforma tionhasbeenuploaded.yourpatienceandunderstandingare greatlyappreciated.ifyouhaveanyotherquestionsorconc erns,feelfreetocontactus.bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板dear—thankyouforcontactingusregardingyourinquiry.yourreturnrequesthasbeenapproved.youwillbereceiving areturnshippinglabelandRmainstructionsviaamazon.ple asebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.theinitialshippingcostcannotberefun dedanda25%restockingfeemaybeappliedifthemerchandise isusedordamagedvisually.also,pleasemakesurethatthecorrectmerchandiseisbeing shippedus,(seller’sname).weareasellerbythenameof(seller’sname)onamazonandwewillonlyacceptreturnsofourmercha ndise.ifmerchandisepurchasedfromadifferentselleriss hippedtous,wewillneedtoshipthemerchandisebacktoyoua ndwewillalsoaskyoufortheshippingcostincurred.weappreciateyourcooperation.bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.theship pinginformationmaynotupdatesoprompt,couldyoupleasek eepyourpatienceandwaitforafewmoredayswewillkeeptrac kingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards买家没有收到货，发邮件询问情况，回复邮件的模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.thepack ageisnowonthewaytoyourplace(itisnowreachingyourloca lpostoffice).internationalshippinginformationmaynotupdatesopromp t,usuallyittakesaround7-15daysforshipping.couldyoup leasekeepyourpatienceandwaitforafewmoredayswewillke eptrackingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards文章来源：跨境电商俱乐部作者：文浩：文章内容系作者个人观点，不代表文浩电商学院对观点赞同或支持。

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篇二：【运营实操】亚马逊各类邮件回复模板客户订购多种产品，卖家发邮件确认产品订单dearbuyer，thankyousomuchforyourgreatsupportonus.wehavereceivedyourorderof“xxxxxx”.wewillworkonyourorderasap,wejustwanttoconfirmtheamo untofthecompass,didyouorder10pcsifnothingiswrong,wewillshipthemasap.bestRegardsseller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“xxxxxx”。

我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。

客户因订购的商品大小不合适导致退货dearbuyer，thankyousomuchforyourgreatsupportonus.sosorryfortheinconveniencethattheswimmingsuitdidnot fityou.willitbepossibletogiveothersasagiftorhowaboutwemake youapartialrefundasawaytomakeupforthisjustsuggestion,ifyouinsistonreturningitback,wewillg otothefurtherstep.waitingforyourreply.bestRegardsseller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。

这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？只是建议，如果您坚持要退货，我们会跟进下一步。

我们等待您的回信。

卖家发错地址dearbuyer，thankyousomuchforyourgreatsupportonus.whatabigmistakewemade!sorry,butwillyoustillwanttheitemsifyes,wewillresend youimmediately,ifnot,wewillmakeyouthefullrefund.waitingforyourreplyandhopeyourkindunderstanding.bestRegardsseller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。

很抱歉，不知您是否还需要这个产品。

如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。

我们等待您的回复，并希望获得您的理解。

卖家发货到达时间dearbuyer，thankyousomuchforyourgreatsupportonus.usuallyittakesabout7-12daysfortheitemtoreachyou.anyquestion,feelfreetocontactusandwewillreachyouatt hesoonest.bestRegardsseller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。