机场常用口语问候与接待：Hello！(Good morning/afternoon/evening！) 你好！（早上好！下午好！晚上好！）What can I do for you?/May I help you? 我能帮你什么忙吗？I beg your pardon? 您能重复一遍吗？Would you please slow down? 可以请您慢一点吗？Please wait a minute/second/moment. 请稍等一下。
感谢与应答：Thank you very much. 非常感谢。
Thanks for your cooperation! 谢谢您的合作。
You are welcome!/It’s my pleasure!/ Don’t mention it!不客气。
道歉与应答：I’m sorry！对不起！Sorry to keep you waiting. 对不起，让您久等了。
Sorry to trouble you. 很抱歉打扰您。
I’m terribly sorry, but this is the rule.很抱歉，这是规定。
Never mind./It doesn’t matter.没关系。
告别：Goodbye！/See you later! 再见！Have a nice trip! 祝您旅途愉快！Welcome to China again. 欢迎下次再来中国。
Communication(1 ) 对话1P: Passenger 旅客S: Staff 机场职员P: Could you tell me where the restaurant is located? 您能告诉我餐厅在哪吗？S: Certainly. Take the elevator ['eliveitə] down to Basement Level One and it’s right there.可以，乘电梯到地下一层就是。
P: Where are the elevators? 电梯在哪里？S: The elevators are beside the escalators['eskəleitə] over there. 自动扶梯在那边，电梯在自动扶梯旁边。
P: Got it. Thank you very much. 知道了。
非常感谢。
S: You are welcome.不客气。
Communication(2) 对话2P: Excuse me. Do you know where I can find something to read?麻烦您了，请问您知道哪里可以买到读物？S: Turn left at the second corner ahead and you will see a bookstore beside a restaurant.在前面第二个拐角左转，你会看到在餐厅旁边有一家书店。
P: OK. Thanks. 好的。
谢谢。
S: My pleasure. 不客气。
Communication(3) 对话3P: Excuse me, Miss? 您好，小姐。
S: Yes, sir. Anything I can do for you? 有什么需要帮忙的吗？P: Do you have smoking room here?/Where can I have a cigarette? 这边有吸烟室吗？/我可以在哪里吸烟？S: The smoking room is located on the first floor. Please go straight ahead and take the escalator on your left to go downstairs.吸烟室在一楼，您由此直走并搭乘左边扶手电梯下楼P: OK. I see. 好的，我知道了。
S: Please pay attention to the announcement for your boarding to make sure not to miss your flight. 请注意收听有关您航班的广播，以确保您不会误机。
P: Thank you very much for your kindly reminder. I will! 谢谢您的温馨提示，我会的。
S: Happy to serve you.乐意效劳。
Overview 复习P: Passenger 旅客S: Staff 机场职员P：Good Morning/Afternoon/Evening. Welcome to our Capital Airports Terminal 3.早上/下午/晚上好! 欢迎光临首都公务机。
S: Is it the departure flight? 请问是出港航班吗？P：No, it’s the arrival flight.不是，是进港航班。
S: Can I have your place of departure and estimated time of arrival?可以告诉我航班的出发地和预落时间吗？P：Yes, it leaves Shanghai for Beijing, and the estimated time of arrival is 4:20pm.航班从上海出发，预计下午4:20到达北京。
S: All right. Your flight number is A, departing from Shanghai at2:00pm,and the estimated time of arrival is 4:20pm.好的，您的航班是A，出发地上海，起飞时间为下午2:00，预计预达时间为下午4:20。
P：My flight has been changed ,and I want to change the time of using the room.我变更了航班，想把休息室的使用时间做一下调整。
S: Please tell me the new flight number and the time you expect.请你告诉我变更后的航班号码，及你想调整的使用时间。
（一）机场常用句型What is your destination?您的目的地是哪里？Please tell me your flight number.请您告诉我您的航班号。
We will inform you in time , if there is any change.如果有变化我们会及时通知您。
What would you like to drink?请问您想喝点什么？Mind your step. The floor is slippery.请小心地滑。
I am afraid I can not do that.不好意思，我恐怕没办法那样做。
I beg your pardon?对不起请再说一遍好吗？2、对话模式A: Excuse me, where is the …?请问……怎么走？B: Go along this way then turn right.请您直行右转。
A：Thank you very much!非常感谢！B: You are welcome.不客气。
3、情景练习词汇餐厅：dining room;洗手间/卫生间: washroom bathroom restroom toiletHow to open the conversation 怎样开始谈话询问行程How long will you stay in China? 您在中国呆多长时间呢？变式：Will you stay in China longer this time? 这次来中国会多呆一阵子吗？Where do you want to go/visit in China? 您想到哪些地方去玩呢？情景设定A: Can you stay in China longer? 这次会在中国多待一阵吗？B: Yeah, I will stay for three months this time. 是呀，这次我会待三个月。
A: Where do you want to go? 您想去那里玩呢？B: We are going to see…… 我们想去。
A: I recommend you to go to… 我推荐您去。
Places of interest（名胜古迹）in Beijing天坛the Temple of Heaven紫禁城the Forbidden City故宫the Imperial Palace故宫博物馆the Palace Museum颐和园Summer Palace 长城the Great Wall颐和园the Summer Palace长城the Great Wall水立方the Water Cube 鸟巢the Bird's Nest句型have a history of about……years有……年的历史It was built in …… dynasty建于……朝It is well-preserved.保存完好It is one of the most famous places to visit它是最有名的……之一It is recognized as ___________它被看作是…….tourist attractions 景点scenic spot景点imperial palace 皇宫imperial garden 皇家园林It was build for …它是为……而建the emperor after his death 为皇帝建的陵墓the emperor to spend his summer days for defense purpose 为皇帝避暑the emperor to amuse himself 为皇帝娱乐How to end the conversation 怎样结束谈话Wish you a happy stay in China!祝您在中国玩得愉快！Have a good day!祝您今天一切顺利！接听电话Hello，this is Beijing Capital International Airport, what can I do for you?您好，这里是北京首都国际机场，你有什么事情？Please hold on for a moment/minute. 请稍候。
Sorry, I cannot give you the answer, can you leave your name and telephone number if it is convenient.对不起，我们现在无法给您答复，如果方便的话请留下您的姓名和电话号码。