分享中人网·共建中人网
散发人性道德光辉 沉淀人类管理智慧
5.4 绩效考核指标对不同部门的不同意义 ...................................................................15 5.5 设立基本目标值 .......................................................................................................15 5.6 制订绩效考核表格 ...................................................................................................17 5.7 开展考评 ...................................................................................................................18 5.8 考核结果的应用 .......................................................................................................18 5.9 绩效沟通与反馈 .......................................................................................................19 5.10 绩效考核周期 .........................................................................................................19 5.11 其他： .....................................................................................................................19
3.建立酒店绩效考核体系 7
3.建立酒店绩效考核体系 8
3.1 酒店考核体系 ...................................................................................................系 .....................................................................................................8
2.酒店绩效管理指南 5
2.1 基本原则 .....................................................................................................................5 2.2 实施流程(绩效管理循环)...........................................................................................5
【２０１１酒店管理资料】
目录
酒店绩效管理概述
1.绩效管理的指导原则 3
1.1 目的 .............................................................................................................................3 1.2 定义 .............................................................................................................................3 1.3 目标 .............................................................................................................................3 1.4 适用范围 .....................................................................................................................4 1.5 实施 .............................................................................................................................4 1.6 修改 .............................................................................................................................4 1.7 使用 .............................................................................................................................4 1.8 保密政策 .....................................................................................................................4
酒店绩效管理实施
5.绩效考核的实施 13
5.1 建立考核目标 ...........................................................................................................13 5.2 酒店经营目标的分解流程 .......................................................................................13 5.3 确立关键绩效指标（KPI） .....................................................................................14
6.酒店部门总监/经理考核的关键绩效指标 21
6.1 部门总监/经理考核指标的设立 ..............................................................................21 6.2 管理公司年度统一评估考核的指标 .......................................................................22 6.3 建议酒店实施过程评估的基础考核指标 ...............................................................22
4.成立酒店绩效管理组织 9
4.1 绩效管理组织机构 .....................................................................................................9 4.2 酒店绩效管理小组 .....................................................................................................9 4.3 绩效角色分配 ...........................................................................................................10 4.4 绩效管理会议指南 ...................................................................................................11 4.5 主要步骤 ...................................................................................................................12
7.酒店部门总监/经理绩效考核 25
7.1 管理公司统一评估（05 年试行） ..........................................................................25 7.1.1 餐饮总监绩效考核 ................................................................................................25 7.1.2 房务总监绩效考核 ................................................................................................26 7.1.3 工程部经理绩效考核 ............................................................................................28 7.1.4 市场总监绩效考核 ................................................................................................30 7.1.5 人力资源总监绩效考核 ........................................................................................32 7.1.6 保安部经理绩效考核 ............................................................................................34 7.1.7 康乐部经理绩效考核 ............................................................................................36 7.1.8 销售部经理绩效考核 ............................................................................................37 7.1.9 公关部经理绩效考核 ............................................................................................38 7.1.10 管家部经理绩效考核 ..........................................................................................39 7.1.11 前厅部经理绩效考核 ..........................................................................................41 7.2 酒店月度评估（05 年试行） ..................................................................................42