Make sure all team members must able to service red wine 确保员工都可以服务红葡萄 酒
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PREPARED BY: F&B manager 制订者： 餐饮部经理 DESIGNATION SIGNATURE/DATE 2014-12-01
APPROVED BY: GM 批准者： 总经理 DESIGNATION SIGNATURE/DATE
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Standard Operating Procedures
DEPARTMENT: F&B 部门： 餐饮部 TASK NO: 任务序列号： ADD 020 JOB TITLE: F&B Attendant 职位： 餐饮服务员 TASK: 任务： serving red wine 服务红葡萄酒
EQUIPMENT REQUIRED: 设施所需： WHAT TO DO 行动 HOW TO DO IT 步骤 REASON 原因
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Serving red wine 服务红葡萄酒
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Wine shall be served to guests within 5 minutes of taking the order. 在客人点单后，需要在五分钟内进行服务。 2. Collect clean, polished wine glasses (one per person) from the bar. 从服务台上选取一个干净的葡萄酒杯（以一位客人为 例），放置在托盘中. Collect the bottle of wine from the bar. Check the label on the bottle the to ascertain that the bottle is indeed correct. 将酒从酒吧中提出，仔细根据酒瓶上的标签查看是否是 客人所点的酒。 4. Bring the bottle of wine over to the table & present it to the host for his approval on a service cloth held on the flat of you left hand with the label toward him. Language used: “Excuse me, sir. The bottle of wine you ordered. Always announce the wine name, vintage, country e.g. Scared Hill Cabernet Sauvignon 2002, New Zealand” 向宾主展示酒，用口布托着，左手持酒，注意要将酒牌 亮出，并要向客人介绍此酒： “先生打扰一下，这是您 所点的酒”，要告之客人的酒的名字，制造年份，国家 等。例如：Scared Hill Cabernet Sauvignon 2002, 新 西兰” 5. When the host gives his approval, rest the bottle of wine on the table and proceed to uncork. 当得到客人的肯定时，将酒置于桌子上，下一步就可以 开酒了。 6. Draw out the knife of a corkscrew and with this, cut through the capsule directly below the ridge at the top of the neck of the bottle. Remove the capsule and place it in the wine coaster. Replace the knife. 将开瓶上的小刀拉出，用其将木塞外的塑料盖子沿瓶子 的颈顶端，塑料盖子的褶皱处直接划下，除掉塑料 7. If there is mould, wipe it off the cork and the lip of the bottle with one corner of the napkin. 如果瓶口或酒塞上有灰尘等脏物，请用餐布的一角将其擦 净。 8. Insert the corkscrew into the cork with the point slightly off centre so that the worm as a whole is directly over the middle of the cork. Keeping the worm completely vertical, turn it in clockwise until all of it has disappeared into the cork. 将开酒器上的螺旋棒由瓶塞顶部的正中央轻轻的笔直的钻 入，让其顺时针笔直的向下旋转，直至其完全进入酒塞 9. Move the lever into position on the rim of the bottle and holding the bottle firmly with the left hand, slowly raise the knife end to withdraw the cork. 将开酒器的杠杆卡在瓶口处，用手将瓶子紧紧扶住，慢慢 向上提开酒器的柄端让其将酒塞向上拔出 10. Just before the whole of the cork is withdrawn, stop withdrawing by action of leverage. With the thumb and the index finger, slowly remove, making sure not to produce a ‘pop’ sound at the moment of actual withdrawal. 在快拔出之前，停止用杠杆继续提升，用拇指和食指握住 酒塞，将其拔出，切记在拔出时不要发出“嘭”的一声的噪 音。 11. Unscrew the cork from the worm of the corkscrew by twisting in an anti clockwise direction. 顺逆时针的方向将螺旋顺小孔旋转出来。 12. Wipe the lip of the bottle inside and out with a clean corner of the napkin. 用干净的餐布的一角，将瓶口的内侧擦拭一下。 13. Wrap the bottle in the folded napkin with the label uncovered facing the upwards 用叠好的餐布包裹住瓶生，不要盖住酒牌，将朝外