具体的理由，也可以说问题的后果。)
Para 3 : Closing: A _s_o_l_u_t_io_n__ is put forward.(提出解
决办法，礼貌原则，可以用类似“如果你能……，我将 十分感激”这样的表达方式。)
Step 4: 投诉信格式模板：
Dear ______， I am ______ (自我介绍). I feel bad to trouble you
段首常用语：
(1) I am writing to make a complaint about…
(2) I have been pleased with your services for years，but now I feel very disappointed.
(3) I am writing to inform you that I find…unsatisfactory.
(4) I wish to express my dissatisfaction/disappointment about…
段尾常用语：
(1) It would be highly appreciated if you could…
(2) I believe you will take my complaints seriously and…
it句型等来表达。
4.常用短语表达准确。
ABC
5.注意到了句子间的逻辑连接。
ABC
6. 有意识使用不同的句式来表达相同的内容。
ABC
7.能根据不同的话题而选择不同的写作模版。
ABC
8.覆盖了写作内容的全部要求，有话可说，字数符合要 A B C
求（10-12行）。
9. 有适当的扩展句，如补充原因、目的、结果、作用等。A B C
10.注意使用规范的标点符号，认真整洁地书写文章内容
并在规定的时间内完成写作。
ABC
就评价项目举出你对文章最满意的1－3处： 修改完善你文章中的1－3处：
Dear Sales Manager,
I am writing to make a complaint about the actions of one of your salespersons, Ms. Wang. To be honest, I have been annoyed by her rudeness.
I would appreciate it very much if you could ______ (提出建议和请求) and I would like to have this matter settled by ______ (设定解决事情最后期 限)．Thank you for your consideration and I will be looking forward to your reply.
In a word, I wish you could give her some advice that she should take others’ feelings into consideration. I would appreciate it if you could take my complaints seriously.
2020届高三写作专题 投诉信写作
A letter of complaint
Two ways of complaining
A __p_o_li_te__ way
A _r_u_d_e__ way
Which way do you think is more effective/useful?
Step1 Introduction
• 注意：1、词数120左右;2、信的开头和结 尾已为你写好，但不计入总词数;3、可适当 增加细节，以使行文连贯。
自我评价表
评分
1.能正确使用人称，时态，词性和名词、动词的数。 A B C
2. 符合投诉信的篇章结构（分3段：写作目的、正文、 A B C
结束语）。
3.有意识使用了不同的句式、主从复合句、非谓语动词、A B C
3.忍受
pu_t__u_p__w_i_th__/b__e_a_r_/t_o_l_e_r_ate
4.对…满意
9. 调查此次事件
in__v_e_s_t_ig_a__te_/_l_o_o_k__in__to_ the matter
b__e_s_a__ti_s_f_ie_d__w__it_h_____
5.糟糕的服务
but I am afraid that I have to make a complaint about ______ (抱怨的事情)．
The reasons for my dissatisfaction are as follows. In the first place, ______ (抱怨的第一个方 面). In addition, ______ (抱怨的第二个方面). Under these circumstances, I find it ______ (感觉) to ______ (抱怨的方面带来的后果)．
4. 你若能尽快采取措施处理这个问题，我将感激 不尽。
__I_w__o_u_ld__a_p_p_r_e_c_ia_t_e_i_t_v_e_r_y_m__u_c_h__if_y_o_u__c_o_u_l_d ta_k_e__m_e_a_s_u_r_e_s__to__d_e_a_l _w_i_th_/_s_o_l_v_e_t_h_e_____ problem as soon as possible.
p_o__o_r_s_e_r_v_i_c_e_________
10.以粗鲁的方式
in__a__r_u_d_e__w_a__y_______
11.向…道歉___m__a_k_e__a_n__a_p_o_l_o_g_y____ to…/apologize to …
12.出乎意料___o_u_t__o_f_o_n__e_’s__e_x_p__e_c_t_a_ti_o_n______
A letter of complaint requests compensation
(赔偿) for defective or damaged goods or for poor service.
在生活中，人们经常会遇到一些令人伤脑筋的 事情，比如消费利益受损、正常生活和工作受 到干扰等，此时写封投诉信不失为一个解决问 题的办法。
3.我真诚地希望你能认真调查此件事情，以及采取 恰当的措施防止类似事件再次发生。
__I_s_in__c_e_re_l_y_h_o_p__e_t_h_a_t _y_o_u__w_il_l_lo__o_k_i_n_to__t_h_e__ m_a_tt_e_r_s_e_r_io__u_s_ly_，__a_n_d__p_ro__p_e_r _m_e_a_s_u__re_s___ should be taken to prevent such an incident happening again.
First of all, the noise has been going on until midnight without rest. What’s worse , exposed to the noisy environment, I can’t keep peaceful in my mind, making it impossible for me to concentrate on my study. What matters most is that I am always in low spirits with the noise surrounding me. Not only does the noise influence my daily life, but also it is harmful to my health.
Name: Emily
Situation: made a complaint about the noise in her dormitory
A letter of complaint
Background
Problem
Solution 自主开发 &应用平台
Closing
Step2 Appreciation Dear sir :
13.不用说___n_e_e_d_l_e_s_s__t_o_s__a_y_______
14.尽快____a_s__s_o_o_n___a_s_p__o_s_s_i_b_l_e___________
15.把某事牢记在心
k_e__e_p__s_th__. _in__m__i_n_d_/_k_e_e__p_i_t_i_n__m_i_n_d__t_h_a_t_…_
On Tuesday, May 5, 2012, around 2 pm, I went to your store to look for a T-shirt. When asking Ms. Wang for help in finding my size, I was informed that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude way that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
Step 3: 投诉信组织提纲时要遵循“三步走”的
写作规律：