hold her head up rest his head on his hand
look at the customer’s eyes
smile
look down not smile
Post reading:
Book B: Part B & C
Retelling the story:
2 c Simon began to sit up and smile. 6 d An old lady entered the travel agency. 1 e Simon’s sister came to remind him about her
birthday. 7 f Simon went to fax some papers. 3 g Chris said that Simon looked down and never
in. D.Tomorrow is Simon’s sister’s birthday.
Simon is phoning a friend. Complete the speech bubble below with the words in the story. Put one word in each blank.ry in the correct order by writing 1–8 in the blanks.
a Chris said that body language is important. 4 b The lady walked over to Debbie instead of Simon.
Chris spoke to me today. He’s one of the (1) senior members of staff at our travel agency. I told him that our customers always prefer (2) Debbie to me. He told me the problem might be the way I (3) communicated. He explained to me about (4) body language. He said that my body language was not giving people a good (5) impression. So now I’m trying to (6) improve my body language.
What is body language? A form of communication without speaking
gesture
body movements
facial expression
Prediction: Can you make a guess what we are going to read in the passage?
Task A: Choose the best answer.
3. Which of the following is NOT true?
A. The way Simon communicates with others is not good. B. Debbie has good communication skills. C. Chris’ words worked well when a new customer came
2 Who is the man standing at the desks, do you think?
3 Where does the story take place?
At a travel agency.
Read through the story very quickly and finish task A.
Task A: Choose the best answer.
1. What did the old lady do after she entered their office?
A. She walked to Debbie directly. B. She looked at both of them and then walked to Debbie. C. She greeted Debbie cheerfully. D.She walked to the fax machine.
smiled. 5 h Chris said Simon made a good impression on the
girl. 8
Find the different body language of Debbie and Simon.
Debbie
Simon
greet cheerfully
sigh
2. Which of the following actions can catch someone’s attention when he/she comes in?
A. Resting the head on the one hand. B. Looking down. C. Smiling. D.Looking away.
A customer entered the office. She saw both Simon and Debbie then she _w_a_l_ke_d__o_v_e_r_t_o_D__e_b_b_ie_.__. Debbie greeted
her cheerfully. Chris saw that Simon was unhappy and asked him _w_h_a_t__th_e__p_r_o_b_le_m__w__a_s. Simon complained that customers always p_r_e_f_e_rr_e_d__D_e_b_b_ie__t_o_h_i_m.
Debbie and Simon are college students. They have part-time jobs at a travel agency.
Chris. Debbie and Simon.
1 Who are the two people sitting at the desks?