5,000 years ago----the use of symbols and script
Components ofponents of communication?
context
sender
encoding
noise
Components of Communication
Receiver （信息接收者） A receiver is any person who notices and gives some meaning to a message. Decoding （解码） Decoding is the activity during which the receiver attaches meaning to the words or symbols he/she has received.
Basics of human communicat ion
100,000 years ago---facial expressions, exclamations（大叫） and noises
30,000 years ago---- Cave paintings
20,000 years ago----a speakable language
message
channel feedback decoding
receiver
Components of communication
Sender/Source （信息源）
A sender/source is the person who transmits a message. Message （信息） A message is any signal that triggers the response of a receiver. Encoding （编码） Encoding refers to the activity during which the sender must choose certain words or nonverbal methods to send an intentional message.
e. Communication is transactional（交互式的）
A transactional view holds that communicators are simultaneously sending and receiving messages at every instant that they are involved in conversations.
f. Communication is selfreflective（自省的）
Human beings have a unique ability to think about themselves, to watch how they define the world, and to reflect on their past, present, and future.
Communication
To Persuade other people to think or act in the way we do 沟通从心开始
----中国移动
Make yourself heard 通
理解就是沟
----爱立信
Communication Unlimited! 沟通无 极限
b. Communication is systematic
（系统性的）
Communication does not occur in isolation or in a vacuum, but rather is part of a larger system. We send and receive messages not in isolation, but in a specific setting. (场景，场所，场合，
Keep it simple 保持简要 Explain and/or provide an example 解释或举例，或二者都做 Use clear,direct words 使用清楚，直截了当的语言 Respect your listeners 尊重你的听众 Repeat your main idea 重复你的主要观点 Check for understanding 检查理解情况
Channel /Medium （渠道）
Channel/Medium is the method used to deliver a message.
Noise （干扰） Noise is a term used for factors that interfere with the exchange of messages, including external noise ， physiological noise, psychological noise and semantic noise. Noise is inevitable. Context（情境）
The Definition of communication:
Communication is derived from the Latin word 'communicare’, meaning to share with or to make common, so when we communicate we share our thoughts, hopes, and knowledge with others. Communication is a form of human behavior derived from a need to connect and interact with other human beings.
G. Communication is contextual
（情境的）
All communication takes place within a setting or situation called a context. By context, we mean the place where people meet, the social purpose for being together, and the nature of the relationship. Thus the context includes the physical, social, and interpersonal settings.
d. Communication is irreversible（不可逆转的）
Communication is an irreversible process. We can never undo what has already been done. Although we may try to qualify, negate, or somehow reduce the effects of our message, once it has been sent and received, the message itself cannot be reversed.
Visual Communication视觉沟通 = 55%
Eye Contact 目光接触 Posture 身体的姿势 Gestures 手势动作 Facial Expression 面部表情
Vocal Communication声觉沟通 = 38%
Variety 变化 Quality 音质 Rate 语速 Volume 音量 Vocalized Pauses 顿音
The setting or situation is called a context.
Feedback （反馈） The response of a receiver to a sender’s message is called feedback.
Verbal Communication语言信息沟通 WORDS 言语 =7%
Honesty
Honesty, the quality of being honest, when applied to an interpersonal communication event, implies freedom from deceit or fraud. Honesty may sometimes require enormous wisdom and courage. Honesty includes both attitude and behavior.
Behaviors for Effective Interpersonal Communication
Six Behaviors for Effective Interpersonal Communication
Honesty Openness （self disclosure） Empathy Positiveness Supportiveness Equality
参加的人数等）
Setting and environment help determine the words and actions we generate. Dress, language, topic selection, and the like are all adapted to context.
----摩托罗拉
The Definition of communication
Components of communication Characteristics of Communication
Behaviors for Effective Interpersonal Communication Functions of Communication