Unit 3 Making Apologies Notes
Text 1
b) 正规的（例如客户公司之间）Very truly yours, Yours very truly, Yours truly; 3) 不太正规的（例如客户）Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially; 4) 非正规的（例如朋友/同事之类） Regards, Warm regards, With kindest regards, With my best regards, My best, Give my best reagards to Mary, Fondly, Thanks, See you next week!
Unit 3 Making Apologies Background Information
Text 2
No matter whether you work in an office or live with a roommate, you will take phone messages for your boss, colleagues, or roommates. When taking phone messages, you need to pay particular attention to several aspects to make sure you get the correct and important messages. This text is an explanation of what tips to follow when taking phone messages.
Unit 3 Making Apologies Words and Expressions
Text 1
I look forward to … 盼望，期盼„„ 这里的to是介词，后面要加名词或动名词。 I’m looking forward to hearing from you soon. 盼望早日收到你的消息。 I’m looking forward to meeting you. 盼望能见到你。
无论你是在公司上班还是与室友同住，你都有可能要帮你的老 板、同事或是室友接电话。在你帮他们记录电话留言的时候， 有几个方面是要特别注意的，这样才能确保你记下的是准确且 重要的信息。本文说明了记电话留言时可以遵循的一些小贴士。
Unit 3 Making Apologies TextText 2 Nhomakorabea译
Taking phone messages If you work in an office as a secretary, you will deal with lots of phone calls. When your boss is not in the office and a call comes in, you can always take the message for him. Do you know how to take phone messages effectively? Here are some tips on it. • While writing the message, make sure to include important details, such as the caller’s name, company and telephone number, with area code. This way, you can avoid confusion. • While writing down the information, make sure to ask for correct spellings.
Unit 3 Making Apologies Text
Text 1
由 于 没 能 如 期 与 客 户 Thompson 先 生 会 面 ， Black 先 生 向 Thompson先生表示道歉。
Unit 3 Making Apologies Text
Text 1
亲爱的Thompson先生：
给您写这封信是因为没能如约在昨天 9点跟您会面，对此我深 表歉意。昨天我在回酒店的路上发生了一点小事故。医生说我 应该两天后就可以恢复行动能力。所以，我想如果您方便的话， 可否后天去见您。麻烦您回信告知我这样安排是否可以。如果 不行，我就下周一上午9点在酒店与您见面。
Unit 3 Making Apologies
V. Reading
T ext 1
Background Information Text Exercise
Unit 3 Making Apologies
V. Reading
T ext 2
Background Information Text Exercise A Exercise B
Unit 3 Making Apologies Words and Expressions
Text 1
For any inconvenience this is causing you, … 对于给您所造成的不便„„ inconvenience 不便 拓展： 反义词：convenience 方便 形容词：inconvenient 不便的 反义词：convenient 方便的
Unit 3 Making Apologies Background Information
Text 1
Business apology letter opens the door for the attempts of reconciliation with the other party. Hence, make sure you write your business apology letter honestly and with proper care. Here are 3 steps to take in order to write an appropriate letter of apology. 1. Offer your apology in the beginning of the letter and clearly state the problem; 2. Give some explanation for what happened; 3. Focus on what actions you are taking to rectify the problem.
此致
敬礼 Ed Black
Unit 3 Making Apologies
Text 1
Read the email by Mr. Ed Black. Then complete the reply message from Mr. Thompson.
DavidThompson@
EdBlack@ Appointment
Dear Mr. Black, I’m __ to hear that you had __ on your way to the hotel. I hope that you’ll feel better soon.
I’m writing to let __ that I won’t be at the hotel on __. Monday afternoon suits me better, if that is __ with you. I look forward to __ any time then. For any inconvenience this is causing you, my sincere __. Yours, David Thompson
Unit 3 Making Apologies Text
Text 1
译
Mr. Black apologizes for having failed to keep an appointment with Mr. Thompson, one of his clients.
Notes
Unit 3 Making Apologies Text
Dear Mr. Black, I’m sorry to hear that you had a car accident on your way to the hotel. I hope that you’ll feel better soon.
I’m writing to let you know that I won’t be at the hotel on Monday morning. Monday afternoon suits me better, if that is OK with you. I look forward to meeting you any time then. For any inconvenience this is causing you, my sincere apologies. Yours, David Thompson
Unit 3 Making Apologies Words and Expressions
Text 1
I’m writing to express my sincere apologies for not having been able to keep our 9 o’clock appointment yesterday. 写英文信或邮件，通常在开头即点明来意，常用的句式为 I’m writing to … 例如： I’m writing to let you know that … 表明要告知对方„„ I’m writing to apply for … 表明要申请„„ I’m writing to complain about … 表明要投诉„„ I’m writing to express my sincere apologies for … 表明要道 歉„„