2.8 书面表达投诉信-2020年高考英语专题训练系列投诉信【文体概述】投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。

投诉信应包括三个方面的内容： 1. 表明写信目的：投诉的内容； 2. 投诉的具体原因； 3. 希望得到的结果。

在语言方面，要注意把握分寸，要公平、公正。

【常用语块】1. 抱怨_________________________________2. 表达不满_________________________________3. 忍受_________________________________4. 对……满意_________________________________5. 糟糕的服务_________________________________6. 采取措施_________________________________7. 解决问题_________________________________8. 预防……发生_________________________________9. 调查此次事件_________________________________10. 以粗鲁的方式_________________________________11. 向……道歉_________________________________12. 出乎意料_________________________________13. 不用说_________________________________14. 尽快_________________________________15. 把某事牢记在心_________________________________【套用句式】1. 我写信是投诉关于……___________________________________________________________________________2. 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。

___________________________________________________________________________3. 有一些主要原因为什么我对……不满意。

首先，……。

更糟糕的是，……。

最后，……。

___________________________________________________________________________4. 我真诚地希望你能认真调查这件事情以及采取恰当的措施，防止类似事件再次发生。

___________________________________________________________________________5. 你若能尽快采取措施处理这个问题，我将感激不尽。

___________________________________________________________________________【短文改错】(做短文改错，背经典范文)Dear Sir,I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015t text messages. Then I took them to the seller, but was toldat Teemall. Ten days before that, it didn’t ring or senthat the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I wasso desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyi 【课堂练习】假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。

于是你给该餐厅老板写一封投诉信。

要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。

2. 要求：餐厅赔礼道歉。

注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。

Dear Sir,I am Li Hua, a frequent customer in your restaurant.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________I look forward to a better service next time.Sincerely yours,Li Hua【课外作业】假定你是李华，你在上周日搭坐102号公车。

该公交车司机的不文明行为让乘客很愤怒。

于是你向公交车公司写一封投诉信。

要点如下：1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)；2. 希望尽快查清此事。

注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。

Dear Sir,I am Li Hua. I am writing to complain about__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely yours,Li Hua投诉信常用语块1. complain about2. convey/express one’s dissatisfaction3. put up with/bear4. be content/satisfied with5. poor service6. take measures7. deal with/solve the problem8. prevent…from happening9. investigate/look into the matter/incident10. in a rude manner11. make an apology to…/apologize to…12. out of one’s expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. I am writing to complain about...2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…… Eventually, …3. There are some main reasons why I am not content with… At first,… What’s worse,4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter /incident seriouslyand proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.短文改错作者写信向商家投诉，表达对所买手机的不满。

1. in→on 具体到某一天用介词on。

2. before→after 根据句子的逻辑意义，应该是“十天后”，故用after。