Unit 1 Shopping and Banking Oline
Part I Getting ready
B. Keys:
1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14:
gift-buying 15:50% 16: net 17: peroid
C. Keys:
1 : the site
2 : merchant, addresses/phone numbers/call up
3 : strict safety measures
Part II Net shopping under fire
A. Keys:
1 : delivery, delivery
2 : delivery charges
3 : personal information, 87%
4 : returning goods, 47%
5 : order, 35%, dispatch, 87%
6 : money back, two
B. Keys:
1 : convenience
2 : choice
3 : obstacles
4 : complete trust
5 : build consummers' trust
6 : mature
7 : payment
8 : service
Part III Banking at home
A. Keys:
1 : limited opening hours
2 : Online banking services
3 : getting current information on products
4 : e-mailing questions to the bank
5 : competing for customers
6 : having no computers at home
B. Keys:
1 : It is banking through the Internet.
2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.
3 : Banks most want to keep people who are young,
well-educated, and have good incomes.
Part IV More about the topic: Secret of Good Customer Service
B. Keys:
English Good Customer Service(Harrods)
1 : in a pleasant environment
2 : Second to none
3 : different customers, take a look at everything, alternatives, come to sales assistants
4 : first contact with the customer
American Good Customer Service(Saks)
1 : human side, family, occasions in life, a partnership
2 : repeat business, sales
Part V Do you know…?
Keys:
1 : c
2 : a、b、c
3 : a、b、c
4 : c
5 : c
6 : b
Tape script
Part I Getting ready
C.
Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from。