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餐厅信用卡结账(标准操作程序)
将账单的第一联和信用卡单放在账单夹里,卡单面对客人,说:“这是您的卡单XXX,先生/女士,请您在这签字,谢谢”
(Let the guest sign on the designated line of the slip)
让客人在指定的地方签字
Compare the signature with the one on the card.
Guest Expectation客人期望:
I expect the bill to be correct - without mistakes. I expect to be presented with credit card facilities and the right amount to be charged to my credit card.
4)Give the slip to the guest to sign
将卡单给客人签字
5)Thank the guest
谢谢客人
Check the bill first and ensure all the items are charged correctly.
先检查账单,确保付款的项目是正确的
将信用卡和“客户存留”单(通常是第二联,但根据每个公司的不同)和账单的第一联给客人
By saying:”Thank you very much, Mr. /Mrs. XXX. Have a nice day/Have a good night.”
说:“非常感谢您,XXX.,先生/女士,祝您今天愉快/祝您晚安”
Present a bill in a clean check folder.
使用整洁的账单夹呈现账单
Check the name of the guest on the card in front of the guest.
在客人面前检查信用卡上的客人姓名
Explain to the guest you will return with the credit card slip.
3.To ensure the correct amount is charge to the right credit card确保正确的费用计入正确的信用卡
起稿者Drafting Person:
职位Position:
签字/日期
Signature/ Date
批准者Approved by:
职位Position:
我将马上拿回需要您签名的信用卡传票
Go to the order taker, let the order taker swipe the card, receive the slip and return to the table.
送回给点单员,让点单员刷卡,得到的卡单送回到餐桌
Present the first copy of the bill and the credit card slip in a bill foldethe guest and say:“Here is your slip, Mr. /Mrs. XXX, please sign here, thank you.”
部门Department:
西餐厅
实行者职称Title of Executor:
Asst. Rest. Manager餐厅副经理
任务号Task No.:0018
任务的题目Task Subject:
SETTLING PAYMENT BY CREDIT CARD
信用卡结账
需使用的用具Appliances to be used:
向客人说明你将把信用卡卡单送来
Say: “Thank you Mr. / Mrs. XXX or Sir / Madam, I will be back right away with the credit card slip for your signature.
说“谢谢您先生/女士,或XXX先生/夫人
做什么What to do
怎么做How to do
为什么Why to do
1)Check the bill before presenting
呈现前先检查账单
2) Present the bill professionally
专业的呈现账单
3)Receiving the credit card
接受信用卡
对照信用卡的签字
Return the credit card to the guest with the “Customers Copy” (Usually the 2ndcopy, but that can differ per card company) of the credit card slip and the first copy of the bill.
签字/日期
Signature/ Date
我希望账单是正确无误的,我希望费用正确的记入我的信用卡里
1.To ensure the guest is presented with the correct bill.确保递送给客人正确的账单
2.To ensure the guest is presented with a bill in a clean bill folder确保使用干净的账单夹