Develop Systemic Performanc e Measures
Realize Change
Measure Success
PHASE 1
Determine What to
Benchmark
Organize Steering Committee
Assess Organizational Receptiveness
Needs
Perform Targeted Analysis
Design & Develop Alternative Solutions
Test & Refine Solutions
Develop Systemic Performanc e Measures
Realize Change
Measure Success
Measure Success
Project Planning
and Organization
Understand Your Own
Process
Select and Recruit Benchmarking
Partners
Collect Field Data
Analyse Current and
Future Performance
Develop Systemic Performanc e Measures
Realize Change
Measure Success
PHASE 1
Determine What to
Benchmark
Organize Steering Committee
Assess Organizational Receptiveness
Partners
Collect Field Data
Analyse Current and
Future Performance
Gaps
Adapt and
Incorporate
Best Practices
Measure and
Recalibrate
Learn and Share
Manage the Process
Gaps
Adapt and
Incorporate
Best Practices
Measure and
Recalibrate
Assess Systemic
Needs
Perform Targeted Analysis
Design & Develop Alternative Solutions
Test & Refine Solutions
For Change
Design Benchmarking
Analysis Framework
Organize The Project
Create Communication
Plan
Conduct Background
Research
Quality Assurance
Assess Systemic
Assess Systemic
Needs
Perform Targeted Analysis
Design & Develop Alternative Solutions
Test & Refine Solutions
Develop Systemic Performanc e Measures
Realize Change
PHASE 2
Analyse Current Processes
Determine and Collect Key Performance
Indicators
Determine Processes Problems
Assess Systemic
Needs
Perform Targeted Analysis
Identify Potential Companies
Evaluate The Potential Companies
Recruit The Benchmarking
Partner(s)
Assess Systemic
Needs
Perform Targeted Analysis
Design & Develop Alternative Solutions
Test & Refine Solutions
Develop Systemic Performanc e Measures
Realize Change
Measure Success
麦肯锡咨询报告与流程分析（英文版）
Build Relationships
BENCHMARKING PROJECT APPROACH Enable Change
Project Planning
and Organization
Understand Your Own
Process
Select and Recruit Benchmarking
Project Planning
and Organization
Understand Your Own
Process
Select and Recruit Benchmarking
Partners
Collect Field Data
Analyse Current and
Future Performance
Desiห้องสมุดไป่ตู้n & Develop Alternative Solutions
Test & Refine Solutions
Develop Systemic Performanc e Measures
Realize Change
Measure Success
PHASE 3
Establish Criteria For Selection
For Change
Design Benchmarking
Analysis Framework
Organize The Project
Create Communication
Plan
Conduct Background
Research
Quality Assurance
Assess Systemic
Gaps
Adapt and
Incorporate
Best Practices
Measure and
Recalibrate
Assess Systemic
Needs
Perform Targeted Analysis
Design & Develop Alternative Solutions
Test & Refine Solutions