1. Requirement 1) words and expressions & language point 2) practice
2. Mark 1) everyday lesson 40% (Participation 10%, test 20%, classroom performance 10%) 2) final examination 60%
Complaints and Claim 抱怨和索赔…
• 2. Lesson Plan
Part 1 Introducing yourself & Using telephone Part 2 Making appiontments & Receiving visitors Part 3 Descrbing your company’s products & Making travel
services Part 9 Compaining about product and prices & Negotiating prices Part 10 Negotiating delivery & Concluding a dealsummarization
summarization & General Review
Word check
Office: reception, workshop, boardroom, desk.
Departments: sales, marketing, administration, research, development.
Company: manufacture, product, electronic toy, prototype
Business English
1. Course introduction
1) 共20 个单元,每个单元涉及日常商务活动的一个侧面,展开如何处理工作现实 中的各种问题.全部课程围绕现实生活的一个完整的商务活动展开,兼顾知识性 和趣味性。Bibury systerm是一家生产电子玩具的公司,我们的主人公是新任该 公司推销员的Edward Green,我们将追随他工作的进展,看他如何处理公司内部 以及同客户之间的关系
3. Contact me with the following E-mail: nany98@
unit 1
Introducing Yourself
In this unit… Bibury systems is a British company. It manufactures electronic toys. Edward Green starts a new job at Bibury systerms Jenny Boss shows Edward Green the company offices. Edward sees a new product: “Big Boss”
Visitor: arrive, meet, greet, welcome, introduce, colleague, make small talk.
Job: board of directors, manager, executive, assistant, secretary, work for (a company), report to (a manager)
appointment Part 4 Staying at a hotel &Showing visitors around the company Part 5 Explaining how something works & Descrbingtion & test
2) 同时补充一组商务专业性较强的话题.如:
Inquiry 询盘 quotation and counter offer报价和还价
Discount and commission 折扣和佣金
Signing a contact 签合同
Insurance 保险
Packing 包装 Delivery 交货 Shippment 装运
A. Development manager B. Marketing Executive (reports to Don
1. Meeting and greeting people
Match • You arrive at the office in the morning. ________ • A new colleague or a visitor arrives at reception. ________ • You meet a visitor or a new colleague. It is the first meeting. _______ • Two colleague meet. It is not the first meeting. _______ • You introduce a new colleague. ________
Part 6 Analising your competitors & Business letters and presenting information
Part 7 Traveling on business & Presenting a new product Part 8 Entertaining visitors & Compaining about product and
A. How do yu do? Pleased to meet to you. B. This is Edward Green, He’s our new marketing executive. C. How are you? I’m fine, thank you. D. I’m here to see Don Brandley. One moment please. E. Good morning! Good morning!