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Know the purpose of your call in ________. Make sure you have all the ________ you’ll need before you dial. _________a specific time for calls. Get rid of all _________: turn off the radio, television, etc. Listen carefully and confirm that you have understood each point. Don’t ________you
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Listening Practice
Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor.
got a bad cold. I hope you don’t mind. 5. Yes. Who is calling? 6. Hi, Mary. What is up? 7. It’s Mary Murphy.
The correct order is ______________________________.
Learning Objectives
After completing this unit, students should be able to: Answer the phone Ask to be connected Leave messages Deal with problems by telephone
To:_______________
Date: 29th January
Time:10:00 a.m.
Message Note
From:________Fra bibliotek_______________________________
Company :____________________________________
1. Of course not. Just stay at home and get some rest. See you on Friday.
2. Hello, Mr. Smith? 3. Thank you. I will see you then. 4. I am afraid I am going to be off sick today. I have
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商务英语视听说-3
Unit Three: On the Phone
Learning Objectives Mini Lecture Video On Assignment
Follow-up and Evaluation
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Don’t ______! Whenever possible, use the optional choice method. Make sure you sound _________ and agreeable. Make sure your call is brief. Try to avoid_______calls. Don’t try to be funny_________you may be __________. Smile while you are talking. Your listener can “________” your smile.
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Warm-up
Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.
have understood when you haven’t. Let others speak and try to avoid _________ Speak slowly and _______; try to avoid speaking with a strong accent.
Taken by:________________________________________
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Video 1
Watch the video. Stop the video when Mr.Schulz states the message and write it down.
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Listening Practice
Put the following telephone dialogue into the right order, then listen to the dialogue and check your answer with your neighbor.
Telephone:_____________________________________
Message:_______________________________________
________________________________________
________________________________________