Chapter 1 At the Travel AgencyUnit 1 Tour ConsultationTask 11. How many days2. What kind of hotels to stay at;Task 21. sorting2. accommodations3. rentals4. regulations5. visasTask 31. √2, × 3. √ 4. ×5. ×Task 41. sightseeing2. folders3. vacancy4. admissionTask 51.Booking a tour for her company.2. 5-star hotels3.May 11thTask 61. establishing rapport2. sales consultants3. a travel agency4. presenting products5. features6. BenefitsMore for ExercisesI EFGJH IADCBII BCBBA ACBCAIII.1. How may I help you?2. What holidays do you have on offer?3. How about a week there?4. What kind of hotel would you be interested in?5. That sounds great.Unit 2 Tour ArrangementTask 11. confirm2. national guide3. itinerary4. reasonable5. currentTask 21. duration2. travel expenses3. location4. specific information5. travel agencyTask 31.√2. ×3. √Task 41. brief2. copy3. cruise4. attractive5. commercialTask 5:Calvin will visit Xidi and Hongcun instead of climbing Mt. Huangshan because it is going to rain today.Task 61. Day 1 dinner; Day 2 & Day 3: breakfast, lunch and dinner; Day 4: breakfast2. the Great Wall, Tian’anmen Square, Forbidden City, the Summer Pala ce, the Temple of Heaven, the Sacred Way and the Ming Tomb3. Plane and coach.More for ExercisesI ABACA CBADCII1. stroll2. itinerary3. Have…in mind4. itches for5. arranged6. fetch7. work out8. alternations9. attractions 10. excursionsIII.1. talk about the itinerary for your trip..2. there haven’t been any changes.3. How do you like this itinerary?.4. Do you have any special suggestions?5. If there should be any changes, please let me know in advance.Chapter 2 ArrivalUnit 1 Guests’ ArrivalTask 1Prior to arrival1.confirm2. coach driver3. 30 minutes4.parking lot 5 arrival lobbyUpon arrival6. meet7. check8. claimed9. lead 10. politely greetEnroute to hotel11. local customs 12. hotelTask 21. apologize2. fulfill3.fill in4. write down5. itinerary6. contact7. informTask 31. √2, × 3. × 4. × 5. ×Task 41. CO 1582. tag3. fill in4. red5.teddy bear6. Italian black7. 3 monthsTask 51.Yes, he did.2. Almost 15 hours3.No, it won’t. It will take 50 minutes.Task 61. take2.promise3. enjoy4. perfect5. a variety of6. golf packages7. information session8.recommend9.exchange 10. credit card 11. vacationMore for ExercisesI EDGBH FCIJAII 1.immigration control 2. baggage claim 3. customer service counter 4. missing baggage 5. damaged 6. lost baggage report pensate 8. a copy of your itinerary9. late check-in 10. carry-on bags 11. destination ticket 12. a change of clothes13. Travel insuranceIII.1. Shall I introduce my colleague and myself?2. I will be your tour guide during your stay in Beijing.3. He comes to welcome you.4. The coach number is Jing-B-72128.5. Please let us know.6. Please do not hesitate to tell me.7. Which is located in the center of the city8. Our hotel is the first choice for many travelers from all over the world.Unit 2 Money ExchangeTask 11.called2. the People’s Bank of China3.unit4. notes5. coins6. paper notes7.coinsTask 21. left over2.gifts3.duty- free shop4.convert5. airport6. souvenirTask 31. 1.15 U.S. to the euro2. 6003. fiftiesTask 41. credit card2. US dollars3.600 Euros4. 4200Task 5:1.500 dollars2. hundreds3. 5 dollars4. $100.III. Role playCashier: Hello. How can I help you today?Customer: Hello. I am leaving for Hangzhou next week and I'd like some information on the telephone banking services offered at by your bank.Cashier: Certainly. What would you like to know?Customer: How do I sign up?Cashier: Just let me know, I'll sign you up immediately.Customer: Can you tell me how the telephone banking services work?Cashier: You can do all your day-to-day banking over the telephone, 24 hours a day.Customer: That's great. How do I access my account?Cashier: Just call the bank, key in your PIN number and listen to the menu of options available.Customer: How do I choose which option I want?Cashier: Just press the number for the service stated by the recording.Customer: What kind of things can I do?Cashier: You can check your balance, pay bills, order a statement or even transfer money to another bank. Customer: That's fantastic! Can I exchange money online?Cashier: I'm afraid you have to come to the bank to do that..Customer: What about getting help if I have any problems?Cashier: There's an automated answering machine and staff are available 9 to 5 seven days a week.Customer: It all sounds very good to me. I'd like to sign up.Task 61. available2. vary3. make a difference4. transaction charges5. falling6. freely7. sets8. current rates 9 would rather 10. freezeTask 71. You can do that at many places, such as hotels, airports, banks and ATMs.2. Yes, they do.3. It is convenient but more expensive.4. Yes, there are. You can take credit cards with you.5. Your bank may freeze your card if out-of-the-ordinary transactions appear.More for ExercisesI BADCE GFIHJII 1. deposit, A TM 2. bankbook, fixed deposit account, current account3. exchange currency, exchange rate, credit card, traveler’s check.III.1. change Australian dollars for RMB.2. How much would you like to change?3. What's the rate today?4. What was the rate yesterday?5. Will the rate still go down tomorrow?6. I want to change 1000 Australian dollars for RMB.7. Please sign here in this form.8. How would you like your bills?9. Fifties will do.Chapter 3 At the hotelUnit 1 Checking inTask 11. accepted2. deposit3. cost4. total amount5. passports6. reservation 7, sharing 8. checking-in time 9.check-out time 10. half-day useTask 21. Assign2. rotate3. clients4. group leader5. distribute6. arrangement7. deluxe 8. executive 9. Hand outTask 31. √2, √ 3. × 4. √ 5. ×Task 41.What can I do for you?2. computer system .3. Three single room, five double rooms and two suites.4. passports5. 2：00 p.m. Task 51. No, she doesn’t.2. by credit card.3. Yes, they are.Task 61. made 2, fill in 3. check 4. keys 5. overseas 6. services7. sign 8. buffet 9. unpleasant 10. enjoyMore for ExercisesI CBAFD GEJIHII BCCBB CAAAAIII.1. I had a reservation last week.2. a double with a front view for June 12th for 3 days. Is that correct?3. Would you mind filling in the form and then showing me your passports?4. How will you be paying, In cash or credit card, sir?5. That room 405 is on the fourth floor.Unit 2 Hotel service and FacilitiesTask 11. the Business Center2. the Front Desk3. the Shopping Arcade4. the Meeting Service5.the Cashier’s6.the Housekeeping Department7. the Food and Beverage Department Task 21.calls for2. amenities3. maintenance employee4. TV remote controller5. wardrobe6. valuble safe7. Currency Exchange8. The room service .Task 31. at the Business Center2. opposite the business center3. Chinese，Japanese and Western food4. at the Front Desk according to the exchange rate.5. from 7∶00 am. till 10∶00 pm6. Next month on October 9th.7. at the Shopping Arcade 8. call the airlineTask 41. fitness center2.beauty salon3.sauna4. indoor swimming pool.5. have a spaTask 5:1. fifth2. top3. annual membership4. laundry5.The freezing policy6. The membership7. 10% discount.8. a 24-hourTask 61. for the first time2.show him around3.apparatuses4. attached to5.membership6.patient7.application forms8.Especially9.concerning 10.remindTask 71. As a clerk, you should try to be kind and patient enough to show the guest around and give some introduction, especially those latest and modern apparatuses which will attract the guest to have a try.2. As a clerk, you should be patient and ready to answer all kinds of questions. Especially for some items in the form concerning somewhat the guest’s privacy, such as the phone number, address etc. Explain the necessity and don’t rush at the same time.3. You should always be ready to offer your help directing the guests how to use some fitness apparatus and paying attention to your guests who seem to be the new comers. When someone is doing anything wrong or dangerous, remind him as soon as possible. Try to be helpful.More for ExercisesI ACBAD CDCDBII badca abbacA.A. barB. _dining hall _ C . Currency exchange D. reception deskE. parking lotF. business center G shopping arcade or souvenir shop H laundry serviceI mahjong room J billiard room, K sauna room L massage roomM beauty salon or beauty parlor N food delivery O Tennis court P gymQ badminton court R swimming pool S squash court T bowling roomB. 1.Reception desk,2.business center, 3.Tennis court4 .gym, badminton court, swimming pool, squash court, bowling room5. the Shopping ArcadeIII.1. There is a souvenir shop on the left hand side, where you may buy some typical Chinese gifts there.2. Registered guests can have a free dip in our swimming pool.3. Good evening, do you provide wake-up call services in this hotel?4. I feel pain at my back. So I’d like to have a massage.5. If you register this month, you can get 10% discount.Chapter 4 Food and DrinksUnit 1 Eating OutTask 11. reasons2. solve3. fail, touristTask 21. patience2. habits3. suggestions, apologizeTask 31. √2. ×3. √4. ×5. ×Task 41. order2. tasty3. special4. take5. enoughTask 51. 189 yuan2. No.3. By credit card4. Yes.Task 61. appetizers2. New York Steak3. fish4. apple pie5. beveragesTask 71 d 2e 3g 4b 5h 6f 7c 8a 9j 10iMore for ExercisesI. AACBC AACCAII. Complete the following dialogue by translating the Chinese into English orally1．May I have my bill？2．I’d like to pay with a credit card.3．Then do you have your passport？4．Please sign your name here.III．Translate the following sentences into Chinese.1. 恐怕我们不受理早餐的预定。