2019酒店基础英语培训
秋田家带着浓郁的岛国风情,融合原味概念与多元变化, 将日本料理从正规传统精致路线中汲取精髓,发挥更多样精深 的专注与研究。
午餐:11:00—14:00 晚餐:17:00—22:00
Akitaya (Japanese Restaurant)/Level 1 at Building A Special tasting from Japan served at our Akitaya. Lunch Time: 11:00-14:00 Dinner Time: 17:00-22:00
Apologies 致歉与答复
致歉与答复
道歉的答复: That’s all right. 这没什么。 That’s/It’s OK. 没事。 It doesn’t matter. 没关系。 Never mind. 不要紧,没关系。 Let’s forget it./Forget about it./Forget it. 算了吧!
酒店英语 Hotel English
人员:孔青香
内容 Items
PART 01 Hotel facilities 酒店设施 PART 02 Reservation 客房预订 PART 03 Check-in 入住登记 PART 04 Check –out 退房登记 PART 05 Room Service送餐服务
内容 Items
PART 06 Laundry Service洗衣服务 PART 07 Receiving the Diners 餐厅迎宾 PART 08 Ordering service 点餐服务 PART 09 Complaint handling 投诉处理
01
Hotel facilities 酒店设施
问候与欢迎
情景1:
当国外客人来到大门前/前台时……
1. Hello, sir! Welcome!
先生您好,欢迎!
2. Good afternoon, sir! Welcome to o ur Hotel/our hotel!
下午好先生,欢迎光临我们的酒店!
3. Good evening, Ms. Nice to meet you in our hotel. May I help you?
测一测:请说出一下句子的中文意思
1.It’s free of charge to use the sauna, In-door swimming pool and Gym on the 5th floor…
在酒店五楼可为您提供免费的桑拿、游泳池、健身房。
测一测:请说出一下句子的中文意思
2.Business center is on the 3rd floor; offering the internet/bus-ticket/airline-ticket service.
Direction 指路与带领
指路与带领
1. …在哪里?Where is/Where’s…? 2. 卫生间/洗手间 toilet/restroom/washroom/water closet 3. 角落Corner 4. 左/右转Turn left/right 5. 楼层/地面Floor 一/二/三…楼First/second/third floor1st/2nd/3rd/4th… 6. (从)…下来Get off 7. 电梯Elevator/lift
Direction 指路与带领
美式/英式 一楼 First Floor /Ground Floor 二楼 Second Floor /First Floor 三楼 Third Floor /Second Floor 四楼 Fourth Floor /Third Floor 五楼 Fifth Floor /Fourth Floor 六楼 Sixth Floor /Fifth Floor 只讲楼层的话, 美语是 story
谢谢你的帮助 I’m very grateful to you
非常感谢您
LOGO
Thanks 感谢与回答
感谢的应答:
You are welcome . /Welcome! 不用谢
My pleasure./With pleasure. 乐意效劳
Don’t mention it. 何足挂齿
It’s very kind of you./You are so kind.您真客气
Thanks 感谢与回答
情景3:当国外客人向你表示感 谢,要懂得接受他的谢意…… 客人:Thank you! (Thanks a lot!) 回答:My pleasure! 我 的 荣 幸 或 : Yo u ’ r e welcome!不客气
PUT CREATIVE TITLE RIGHT HERE Impressive picture and creative
问:Did you have a reservation with us? /Did you make a reservation, please?您有预订吗? 客人: No, I just arrived in this place. 没有,我刚到这里。 回答:We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。 What kind of room would you like/prefer? A single room or a double room? 您需要哪种房间?单人房还是双人房? 客人: I want a single room with window.单人间,有窗户 回答:I’m sorry, we don’t have any single rooms left/all single rooms have been booked, would you like a double room? 对不起,我们没有单间了,双人间可以吗? 客人:Yes, please. 可以。
酒店商务中心在三楼,可为您提供上网、巴士票、机票等服务。
02 指 路 与 带 领 Direction
Direction 指路与带领
指路与带领
Follow me, please. 请跟随我来。 This way, please. 这边请。
It’s over there. 在那边。(用手指明方向) Walk straight ahead. 一直往前走。 Turn left/right. 往左/右转。 Go upstairs/downstairs. 上/下楼。
•What is the price/rate? •How much?
服务设施 Services and Facilities
无烟客房 Non-smoking Floor 特色枕 Special Pillow Provision 叫醒服务 Wake-up Service 24小时客房送餐服务 24-hour Room Service 干洗及熨烫Dry-Cleaning and Pressing Service 小件物品租借 Lend-lease Service 委托代办 Concierge 贵重物品保管箱服务 Valuables Safe Deposit Service 旅游代办导游服务 Tourist Guides Service 接机服务 Pick-up Service 擦鞋服务 Shoeshine Service 花艺制作服务 Flower Decoration Service 礼品店和国际品牌服饰店 Shopping Center
02 感 谢 与 回 答 Thanks
Thanks 感谢与回答
Thank you (so/verymuch). 谢谢您(非常感谢)
Thanks a lot.多谢 Thank you for coming
谢谢您的光临 Thank you for staying in our
hotel. 感谢您在我们饭店下榻 Thanks for your help
晚上好小姐,欢迎光临,请问我能为您服务吗?
酒店设施 Facilities
香熏SPA(桑拿中心Sauna )
酒店设施 Facilities
足浴中心 Foot Massage Center
马杀鸡是指推拿按摩,也称为马萨基,该词汇来 源于日本语マッサージ(ma sa ji),而该日本语 的发音又来自于英文单词“massage [mə'sɑ:ʒ]” 的音译。
酒店设施 Facilities
Chinese restaurants
western restaurants
酒店设施 Facilities
礼品店和国际品牌服饰店 Shopping Center 商务服务 Business Center 健身中心Fitness Center/A Gym 室内温控游泳池 Indoor Swimming Pool 桑拿中心与足浴中心 Sauna & Foot Massage Center/Spa 美容沙龙 Beauty Salon 自动取款机 ATM 大型停车场 Spacious Parking Lot
Check in 入住
入住
1. 多久……How long… 2. 多少……How many… 3. 待/留/保持Stay 4. 计划plan 5. 期望/想做……Expect 6. 等待Wait Wait a moment/second/minute. 稍等一下
Check in 入住
情景4: 询问是否有预订……
Greeting 问候与欢迎
Nice to meet you again.很高兴再次见到您。 Have a good rest. 祝您休息好!
问候与欢迎
ADD YOUR TITLE
HERE
Good morning. (用于中午以前) Good evening. (用于下午六点过后) Hello/Hi! 您好! How are you? 您好吗? Glad/nice to meet you. 见到您很高兴。 Welcome to our hotel. 欢迎到我们的酒店来!