The procedure of receiving a visitor
Step 1 Greet visitor (s)问候访客
Step 2 Contact the appointment person for visitor (s)
为访客联系约见人
Step 3 Tell visitor (s ) about time and place
Unit 28 Sales Department
Learning Objectives
In this unit you will learn:
How to make an appointment/receive a guest Sales promotion
I. SNAPSHOT
Most of people are not familiar with the sales department, are they? Sales department is a supporting section. The main duty of this department is to introduce the hotel for travel agency, big company and FIT and mobilize the ability of the supporting and cooperation of other departments. Whenever there is an opportunity, sales representatives should attract it to sell hotel’s rooms, foods and other things and make all guests satisfy. That is a real success.
(The sales manager is coming.)
C: Good morning. I’m Li Xiao, the sales manager. B: Good morning. I’m Lucy White from China Travel Service.
C: Glad to meet you. B: Glad to meet you too. I want to take up your time to
see your sales manager?
A: Just a moment, please. I’ll contact him for you.
…Our sales manager will come here. Please sit in our lobby. B: Thank you very much. A: You are welcome.
(A: Assistant of the sales manager; B: Lucy White; C: Sales manager)
A: Good morning, madam. How may I help you? B: Yes, I’m Lucy White from China Travel Service. May I
II. Word List
contact v.联系;联络 reservation n.预订 discuss v.&n.商讨,讨论 term n.条件;条款,费用;价格 group n.团队 booking n.预约,登记 honor n.尊敬,崇敬 copy v.&n.复印,复本 tariff n.收费表 periods n.一段时间,期间 application n.申请 arrangement n.安排 limit n.限度 fax n. 传真 hostn.东道主,主人
告知访客时间、地点
IV. Sentences Pattern
May I see…?
我能约见……？
I will contact…for you.
我为您联系……。
Please wait in…
请在……等候。
I’m from…
我来自……
I want to take up your some time to…
discuss reservation for our groups in 2010. We would like to have your room rates and terms for groups. C: I’m glad to hear that, Miss White. And we feel honorable that you will favor us with your bookings. Here is a copy of our tariff, we have different rates for groups and FIT in different periods of the year, that is, the peak season, the shoulder season and the low season. B: That’s good. What is your expected price? C: Here we have a credit application form when credit arrangements have been made. And we will bill you based on your credit limit and you do not have to pay in advance.
我想占用您一些时间……
(I’m) glad to…
我很高兴……
Thank you for giving me your time.
Hale Waihona Puke 感谢您给我的时间。We are looking forward to 我们期待着……
V. Dialogue
Scene: Lucy White will visit the sales manager.
FIT (Free Independent Traveler) 散客 peak season 旺季shoulder season 平季 expected price 期望价格 look forward to 期望,期待 cooperate with与……合作
III. Procedure
The procedure of making an appointment
Do you know any travel agency in China?
China Travel Service (CTS) Youth Travel Service (YTS) China Youth (CY) China Comfort Travel Service (CCT) China International Travel Service (CTTS)
Step 1 Greet visitor (s) 问候访客 Step 2 Introduce yourself 告知身份 Step 3 Know your appointment person了解约会人 Step 4 Confirm appointment time and place
确定时间、地点