1 出口商给潜在客户的信•Y our company has been introduced to us by Messrs. Freeman &Co. Ltd., London, England, as a prospective buyer of Chinese cotton piece goods. As this item falls within the business scope of our corporation, we shall be pleased to enter into business relations with you at an early date.•T o give you a general idea of the various kinds of cotton piece goods now available for export, we enclose a brochure and a sample-cutting booklet. Quotation will follow upon receipt of your specific enquiry.•We look forward to hearing from you soon.•属于我方的经营范围• 5 厂商给进口商的信（西安34页5）•We owe your name and address to the chamber of commerce, T okyo, who informed us that you are in the market for personal computers.•We are one of the largest computer manufacturers in our country and have handled the products for about 10 years. W e approach you today in the hope of establishing relations with you and expect, by our joint efforts, to enlarge our business scope. •In order to acquaint you with our business lines, we enclose a copy of our illustrated catalogue covering the main items suppliable at present. If you are interested in any of the items, please tell us by fax. We’ll give you our lowest quotations and try our best to comply with your requirement.Our customers are always satisfied with our products and the service after selling. And we believe that you will be satisfied too, after we do business together.•For our credit standing, please refer to the following bank: ----------bank.•We are looking forward to your early reply.• 1 具体询价函（凌华倍37页）•We have been informed by the bank of --------, that you are one of the leading exporters in Shanghai and that you wish to extend export business to our market. •Y ou will be pleased to note that we are importers of bed sheets and other home textile product, having over 20 years experience in this particular line of business. •At present, we are keenly interested in bed sheets and shall be glad if you will kindly send us your latest price list for bed sheet in various colors specifying sizes and designs. If possible, please also send us a sample-cutting book for our reference.In the meantime, we think it necessary to stress the importance of the material of the bed sheet used. Here in SP only all-cotton bed sheets are salable and any synthetic fiber is not in demand. If you are in a position to meet our demand we think your products will enjoy popular sales in our market.•For your information, we would like to state that we usually pay for our imports by sight L/C which, we feel sure, will be agreeable to you.•We anticipate your early reply.• 2 回复•In response to your letter of 15th January enquiring for bed sheets, we wish to inform you that the sample-cutting book, price list and catalogue asked for in yourabove letter have been airmailed toyou separately. We are confident that these will give you all the details you require. However, if you are in need of any information not contained therein, please feel free to let us know. W e shall satisfy you to the best of our ability.•Y our payment terms by L/C at sight are acceptable to us. In order to ensure punctual shipment of the goods to be ordered, please see that the covering L/C reaches us at least 30 days before the stipulated time of shipment.•1)拒绝接受订单价格•We refer to your order no.123 and regret to say that we are not able to accept your bid price for frozen rabbit meat.•As you may be aware that the prices for foodstuffs have gone up sharply owing to the rough weather, so it is impossible to purchase supplies at economic prices.Moreover, we have improved our packing method, as you may have seen from our samples, which cost us a lot. The price, therefore, is 8% higher than your bid.As the market is firm with an upward tendency, we advise you to accept our price without delay. In view of our long business connection we will definitely keep supplies available for you if you amend the price in your order within 5days.•催促发货•We are now very anxious to know about the shipment of our above order for 3000 “ -----” brand sewing machines which should be delivered before march 20th as contracted.•Now the shipment date is approaching rapidly, but so far we have not received any information from you concerning this lot. When we placed the order we explicitly pointed out that punctual shipment was of special importance because our customers were in urgent need of the goods and we had given them a definite assurance of early delivery.•We hope you will make every effort to effect shipment within the stipulated time as any delay would cause us no little inconvenience.•装船指示1)综合•With reference to our order no.123 for two -----, we are glad to inform you that a letter of credit in your favor has been opened yesterday. We have booked shipping space on m.v.”-------”which is due to sail from London to xingang., Tianjin around the end of next month.•Please get the goods ready for shipment at an early date and try your utmost to ship them by that vessel without delay.W e would like to remind you that the machines must be packed in special crates with reinforced bottom. Meanwhile, please see to it that the shipping marks indicated in our order and the gross and net weights are to be stenciled on each case.•We trust that the above instructions are clear to you and the shipment will give our users entire satisfaction.1 买方请卖方代办保险We wish to refer you to our order no.123 for 200”------”brand bicycles, from which you will see that this order was placed on a CFR basis.As discussed in our telephone conversation, we would like to leave insurance arrangements to you. So we shall be pleased if you could have the goods covered against All Risk on our behalf for 110% of the invoice value, i.e. $7000. The premium is to be charged to the consignee and will be paid by them on presentation of the documents by your agents in SP. We sincerely hope that our above request will meet with your approval.• 4 向保险公司提出索赔•We are the holder of the insurance policy no.123 issued by your company on 1000kgs of chemical fertilizer shipped by s/s”------”. We regret to inform you that during the voyage the ship encountered bad weather and the above consignment incurred heavy loss. W e have arranged for the surveyor to investigate the extent of the damage and shall forward his report together with our claim as soon as possible.•Please let us know what particulars you need from us when we submit our claim.• 3 质量低劣要求索赔•We are enclosing a copy of the inspection certificate no.11 issued by the shanghai commodity inspection bureau. The certificate proved/evidenced that the above goods we received on may 5 are much inferior in quality to your previous samples.•As this lot of goods is of no use at all to us, we require you refund the invoice amount and inspection fee of the goods amounting to us$---•We trust you will promptly settle this claim. As soon as the settlement is accomplished, we will send the goods back to you. All the e xpenses will be for your account.• 5 理赔•Further to our fax of May 16, we are writing to tell you that our representative has looked into the matter and found that it was a mistake by our staff at the warehouse.We are, therefore, going to settle the claim.•But our proposal of settlement is that we will immediately send to you replacements of which the quality is guaranteed. As to the valves you received, we will highly appreciate it if you will try to sell for us in your market at our quoted price,$-----per piece including your ----- %commission. If you agree with ourproposal, please inform us by fax.•We feel greatly regretful for the inconvenience you have sustained and would like to assure you that all possible steps will be taken to avoid such mistakes happening again.•2 卖方拒绝承兑交单的付款方式Thank you for your order of august 15 and we are pleased to learn that you intend to give our sth a trial sale in your market.•While we appreciate your good intention, we regret being unable to accept your request f or payment by D/A 60days’ sight. As we generally require payment by irrevocable letter of credit available by draft at sight, we cannot make any arrangement contrary to our usual practice, especially for a new customer. May we suggest that we do business on the basis of payment by L/C first and leave the matter to be discussed at a later date?W e hope the above payment terms are acceptable to you and look forward to your confirmation.••5对货物已备妥，催开信用证的回复•We have received your faxes dated 20th of April and 8th of May, urging us to establish the L/C for the captioned order.•We are very sorry for the delay in opening the L/C, which was due to an oversight of our staff. However, upon receipt of your fax of May 8, we immediately opened the covering credit with the bank of china, and trust the same is now in your hand.•Please allow us to express again our regret for the inconvenience that has been caused to you.••催开信用证•6交货日期临近，催开信用证•Reference is made to the 1000 cartons of canned asparagus under the subject sales confirmation, we wish to draw/invite your attention to the fact that the date of delivery is approaching, but up to the present we have not received the covering letter of credit. Please do your utmost to expedite its establishment, so that we may execute the order within the prescribed time.In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.•We look forward to receiving your favorable response at an early date.••10 货未备妥，要求展期•We thank you for your L/C no.123 for the captioned goods. We are sorry that owing to some delay on the part of our suppliers, we are unable to get the goods ready before the end of this month. So we write to you asking for an extension.•It is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on s.s “red star” sailing from shanghai on May10.•We are looking forward to receiving your extension of the above L/C, thus enabling us to effect shipment of the goods in question.•In early/mid/late may 5月上中下旬。