四川省质量技术监督学校教务处制表四川省质量技术监督学校2010 ～2011 学年度第2期旅游服务与饭店管理班《英语》试卷A卷Class：Name：Number：Score：一．口试( 40%)二．笔试（60%）I: Vocabularies :(15%)1. 单人间2.您先请3. 叫早电话4. 信用卡5.护照6. 房间号码7. 晚礼服8.服务费9. 值班经理10. 签名11.大床间12. 美式早餐13. 干洗14.打扰15. 到达时间II: Choose the best answer: (15%)1. A: Good morning! Will you do me a favor?B:A. I hope so. What is it?B. Good morning. Nice to see you here.C. Yes, of course. I’ll be glad to.D. Sorry, I’m busy doing my work now.2. After greeting a new guest, the receptionist’s first action should beto .A. check the guest’s reservationB. ask the guest the length of his stayC. ask the guest to registerD. call the bellman3. You have to book the tickets five days advance.A in B. for C. before D. with4. I two hotels but they are both fully booked up.A. have triedB. triedC. tryD. will try5. Mr. and Mrs. Bellow are a couple. You shouldn’t provide themwith .A. a double roomB. a TWB roomC. a deluxe roomD. a single room6. Here is your key. And the bellman will show you .A. onB. intoC. upD. off7. A: Can I help you?B: .A. Yes, pleaseB. PleaseC Yes, you can D. Yes, as you like8. You can take No. 37 Bus and at Sichuan Road.A. get inB. get offC. get ofD. get out9. A half day’s rent is charged a room not vacated after 12:00 noon.A. againstB. forC. toD. in10. Can you give me the flight number, please, the place is late?A. so thatB. forC. toD. in11. A: Welcome to our hotel, sir.B:A. What’s your name, please?B. What’s your job?C. Who are you?D. Thank you.12. Let him your baggage.A. carriesB. carryingC. to carryD. carry13. There are many difficulties when starting a new hotel.A. to dealB. do deal withC. dealing withD. deal with14. A: Wonderful! Thank you for your nice suggestions.B:A. It’s my pleasure.B. Excuse me.C. First right, second left.D. Please don’t.15. A: Goodbye, Mr. Bellow. Thank you for what you’ve done for meB:A. Oh, don’t forget to get in touch with me.B. You are welcome and hope you will have a nice trip.C. Did you enjoy your stay here?D. It’s time for us to shake hands.III. Complete the dialogue: ( 5%)A. Good evening, welcome to our hotel.B. Ok, Are you checking out tomorrow?C.Certainly. Can I have the name please?D.Will you need a wake up call, sir?E.Ok then, your room is 502 on the fifth floor. Breakfast is served between6:30 am and 9am. Enjoy your stay.Hotel staff: 1Guest: Hello, I’d like to check in please.Hotel staff: 2Guest: Mr Harold Smith. Harold Smith.Hotel staff: 3Guest: Yes, I am. That’s right.Hotel staff: 4Guest: Yes please. At 6.30am.Hotel staff: 5Guest: Thank you.IV. Cloze:(15%)R—— Reservationist C—— ClientR: Reception. May I help you?C: I’d like to boo k a single room 1 shower for Mr. George Smith. He 2 to arrive on the 20th this month.R: How long will he be 3 ?C: I don’t know, but it could be 4 from seven to ten days.R: Then we can only confirm a room from the 20th to the 27th. We won’t 5 guarantee him a room 6 the 27th.C: What 7 there isn’t 8 room then?R: 9 , sir. We can either put him on a 10 list or find him a room ina 11 hotel.C: Fine. How much do you 12 a single room with breakfast?R: It’s 500 yuan RMB 13 one night. How will he be paying, sir?C: His company will 14 all the 15 for him and will send you a check right away.R: Thank you, sir.C: Thank you. Goodbye.1. A. for B. with C. of D. have2. A. plans B. shall C. plan to D. plans to3. A. stay B. staying C. be stayed D. be arriving4. A. something B. nothing C. any day D anything5. A. can B to be able C. be able to D. need to6. A. until B. after C before D. since7. A if B. when C. while D. as8. A. some B. a C. any D. many9. A. Thank you B. Don’t worry C. Yes D. No problem10. A. waiting B. arrival C. wine D. drink11. A. other B. good C. find D. nearby12. A. charge for B. pay for C. ask foe D. change to13. A. at B. for C. to D. each14. A. give B. charge C. cover D. pay15. A. expenses B. money C. cost D. priceV. Translation: ( 10%)1.您早，客房预订部，请问有什么可以帮助你吗？2.先生，您预订房间了吗？3.请不要挂断，我来检查是否有空房.4.先生，您还有其他的什么吩咐吗？5.听到这样的事情我们非常遗憾.6.客房送餐24小时免费提供7.我随时乐意为您服务。

8.请问你打算如何付款呢？9.先生，我现在可以为您清理房间吗？10.祝您住得愉快。

四川省质量技术监督学校2010 ～2011 学年度第2期旅游服务与饭店管理班《英语》A答题纸Class：Name：Number：Score：I: Vocabularies: ( 15%)1. 2. 3.4. 5.2 6.7. 8. 910. 11 1213 14 15.II. Choose the best answer. ( 15%)1-56-1011-15III. Complete the dialogue: ( 5%)1-5IV. Cloze: ( 15%)1-56-1011-15V. Translation: ( 10%)1.2.3.4.5.6.7.8.9.10.四川省质量技术监督学校2010 ～2011 学年度第2期旅游服务与饭店管理班《英语》A 答案I: Vocabularies: ( 15%)1. single2. after you3. morning call4. credit card5. passport6. room number7. evening dress 8. service charge 9. Duty Manager10. signature 11. double 12. American Breakfast 13. dry cleaning 14. disturb 15. arrival timeII. Choose the best answer. ( 15%)1-5 C A A A D6-10 C A B B C11-15 B D B A B III. Complete the dialogue: ( 5%)1-5 A C B D E IV. Cloze: ( 15%)1-5 B A B D C6-10 B A C B A11-15 D A B C AV. Translation: ( 10%)1. Good morning, room reservation. Can I help you?2. Do you have a reservation, sir?3. Please hold the line, I’ll check the room availability.4. Sir ,is there anything I can do for you?5. I’m sorry to hear that6. Room service is available for 24 hours7. I’m always at your service8. How would you like to make the payment?9. Sir, May I clean the room now?10.I wish you enjoy your stay.四川省质量技术监督学校2010 ～2011 学年度第 2期旅游服务与饭店管理班《英语》试卷B卷Class：Name：Number：Score：一．口试( 40%)二．笔试（60%）I: Vocabularies: ( 15%)1. 前台2. 总经理3. 到达时间4. 签名5. 不便6. 单人间7. 预定8. 西服9. 商务中心10. 刀和叉11. 您先情12. 快速干洗13. 服务费14. 投诉15. 房价II: Choose the best answer: ( 15%)1、“前厅部”这一术语，在英语中被称为A. LobbyB. Front deskC. Front officeD. Reception2．.临时类预定是＿＿＿。