flight reservation.
B: Good morning. May I help you? S: Yes, I’d like to fly to Guilin on Saturday. Could you book tickets for me? B: We usually book the tickets three days in advance. Now it’s the busy season for traveling, you know. Sorry to say all the tickets are booked up. S: No tickets! What a pity! But I have to get there in time. B: I wonder if you’d consider going there by train instead. S: Well, it seems we’ll have to take the train. B: What time would you like to leave? S: In the morning, if possible.
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Unit Three
1 Open Your Mouth and Speak Out
2 English for Hotel Staff: Bell Service
3 English for Tour Guides: Chinese Gardens
4
Simulated Writing:Key Card
5 Tips for Outbound Tour Guides
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Unit Three
Task 1 Task 2
Task 6 Task 5
Task 7
Task 3
Unit Three
Dialogues
The Bellman Service
A Scene：In front of Gloria Plaza Hotel, the bellman (B) goes forward to
meet the guest Mr. Smith (S), opening the door of the car for him. B: Good afternoon, sir. Welcome to Gloria Plaza Hotel. S: Good afternoon. B: Very glad to have you here. Let me carry your baggage. This way,
Task 4
Task 8
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Unit Three
• English for Hotel Staff: Bell Service
Lead in
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Unit Three
Dialogues The Bellman Service
A Scene：In front of Gloria Plaza Hotel, the bellman (B) goes forward to
to stay by VIPs, official guests and businessmen from many countries. There are over 300 rooms of international standard, all spacious and airy. There are four Chinese restaurants, a deluxe Western-style restaurant, large and small banquet halls, a bar, a 24-hour cafe and an indoor patio with drinks. S: How about other services?
meet the guest Mr. Smith (S), opening the door of the car for him.
B: Also available are a beauty salon, a barber shop, and a souvenir shop. S: Have you got an indoor swimming pool here? B: Yes, it’s on the first floor. And we’ve got a billiard room and a bowling
room as well. They are ready to serve the guests at their convenience. (Now they are at the elevator entrance.) Here we are. Please take this elevator to the 10th floor. The floor attendant will meet you there and show you to Room 1008. I’ll take the baggage elevator and get your baggage up to your room. S: Thank you. See you then.
please. (After checking in, they are going to the elevator entrance.) S: Could you tell us something about your hotel services? B: Certainly, sir. Ours is a first-rate hotel and chosen as the favorite place
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Unit Three
Dialogues Room Reservations
B Scene: At the Bell Captain’s Desk (B), Mr. Smith (S) tries to make a