Useful Words (1 CRS (central reservation system)GDS（global distribution system）IDS(internet distribution system)ASP (Application Service Provider）call centerrevenue managementwebsite and internet marketingindependent luxury hotelschain-brand hotelsSeamless ConnectivityBooking Enginespecial business hotelspecial lifestyle hotelelectronic distribution solutionbrand marketingconsortiaCRM（customer relationship management ）Consortia RFP & ContractingRFP(request for proposal)Web HostingDatabase HostingApplication HostingMeeting ForumSales BlitzesSales Road ShowCorporate SalesLeisure SalesTrade Shows & ExhibitionssegmentationpositionBudget/economy(limited service)budget/economy(full service)mid-market (limited service )mid-market (full service )upscale/first -class hotelsluxury(hotels)urbansuburbanhighwayairportresortpersonal sellingadvertisingdirect mailpublic relationshipbrochurecollateralmerchandisingspecial promotionperishabilityintangibilityinseparabilitysimultaneityintermediarytour operatoraffiliationoutsourcingtrade promotions(B2B)consumer promotions(B2C)B2B(business to business)B2C(bushiness to consumer)buyerbusinessLeisureIndividual travelgroup travelMICE(meeting,incentive,conference and exihibition) localnationalinternationaltravel coordinatorMPI(meeting professionals international)PCMA(professional convention managers association) ASAE(the american society of association executives) PCO(professional conference organiser)HOTELexecutive officerooms divisionfront officehousekeepingservice centerat your service ,one stop service centerfood&beverage departmentsales & marketing departmenthuman resources departmentengineering departmentaccount departmentsecurity departmentaccountantincome auditoraccounts payableaccounts receivablegeneral cashierpurchasingstoreroomF&B officecoffee shopchinese restaurantspecialty restaurantwestern kitchenchinese kitchenstewardingbanquetingevent service teamfloorsroom attendantsupervisorhousekeeping clerk (service center)public arealaundrylinen & uniformfront officereception/front deskconcierge departmentguest servicetelephone operator(service center) transportationreservationsales sectioncorporate salestour salesbanquet salesevent managementpublic relations /marketing communications walk-in guestscounter rate purchasercorporate guestscommercial guestsleisure guestsmeeting grouptour groupFAM group/media groupfam =familiarization commisionclientcommisionable ratesnon-commisionable rates room only rateroom &breakfast rate package rateproperty cross sellbooking rulesdeposit policycancellation policy guarantee policyarrivaldepartureminimum staymaximun stayrate consequencethe luxury golf collectionthe luxury spa collectionthe luxury business collection the luxury romantic collection cashier's deskvoucherprice listsigninterestformtipmarket priceluggagae officepostphonetraveler's chequenotelobbyluggage rackvisit cardidentification cardrate of exchange conversion ratechargebillprocedureinformation desk luggage labelbank draftmain entrance entrance hallstaircase/stair balustrade/banister corridorverandahlife/elevatorhotel register newsstandpostal servicebarloungeroof gardendining room/dining hall men's roomladies'roomcloak roombasementcellarbroom closetroom numbersuitesingle roomdouble roomsitting-room /living-room sofaeasy chairarmchairfloding chairrocking chairtea tabledeskbookcasewardrobebuilt -in wardrobescreenhat rackrugcarpetsingle beddouble bedtwin bedmattressquiltblanketsheetbedspreadpillowAP(airport)PU(pick up)KNG(king bed)TWN(twin bed)QUN(queen bed)UrumchiTibetHohhotLhasaMarketingabstract or executive summary acknowledgment response action closeactive listeningactive verbadjustmentallnessalternating patternanalytical reportannual reportargumentassumptionbehavioral interviewsbias-free language bibliographyblinderingblock formatblockingbody languagebodyboilerplateboxheadbrainstormingbridgebufferbuilding goodwillbullets 项目符号或编号business slangbuying time with limited agreement bypassingcustomer analysiscustomer contactcustomer demandcustomer intimacycustomer loyaltycustomer needcustomer organization of sales force customer retentioncustomer satisfactioncustomer segment pricing customer servicecustomer-oriented pricing customers' perceptioncustomers' preferences customers' price sensitivity customizingrds (1)中央预订系统全球分销系统互联网分销系统计算机商业应用系统服务提供商呼叫中心收益管理网站及互联网营销豪华单体酒店品牌连锁酒店无缝连接预订引擎特色商务酒店特色休闲度假酒店电子分销解决方案品牌营销跨国商旅集团客户关系管理跨国商旅集团竞标与合同竞标服务器托管数据库托管应用技术托管会议机奖励旅游交易会销售闪电战销售路演公司客户销售豪华休闲旅游客户销售行业展览及交易会（市场）细分（市场）定位经济型（有限服务）经济型（全面服务）中层（有限服务）中层（全面服务）高级酒店豪华（酒店）市区郊区公路机场度假村人员销售广告直邮公关关系产品图册及宣传资料促销印刷品促销物料展示特殊促销不可储存性perishable易腐烂的无形性不可分离性同时发生性中介包价旅游承包商附属机构外包，外部采购行业内促销客户促销买家商务休闲散客团队会议、会展及奖励旅游本队国际国内旅行协调者行政办公室房务部前厅部客房部服务中心服务中心，一站式服务餐饮部市场营销部人力资源部工程部财务部保安部总帐收入审计应付应收出纳采购仓库餐饮部办公室咖啡厅中餐厅特色餐厅西厨中厨管事部宴会服务大型活动服务部楼层客房服务员楼层主管客房部文员（服务中心）公共区域洗衣房制服房前台/接待礼宾部客户服务总机（服务中心）车队预订部销售团队商务销售旅行社销售宴会销售大型活动公关部/市场传媒部自来散客柜台价客人商务客人商务客人休闲客人会议团队考察团/媒体（记者）团佣金客人含佣金价不含净房价含早餐房价包价酒店姐妹促销订金政策取消政策担保政策抵（店）离（店）最少入住天数最长入住天数价格排序豪华高尔夫酒店集锦豪华温泉疗养酒店集锦商务酒店集锦豪华浪漫度假酒店集锦兑换处证件价目表签字利息表格小费市价行李房延期旅行支票纸币前厅行李架名片兑换率换算率收费账单程序、手续问询处行李标签汇票大门门厅楼梯楼梯栏杆过道外廊电梯旅客登记薄售报处邮局服务处酒吧间休息厅屋顶花园餐厅男盥洗室女盥洗室存衣处地下室地窖杂物间房号套房单人房双人房起居室沙发安乐椅手扶椅折叠椅摇椅茶几书桌书橱书柜壁橱帽架小地毯大地毯单人床双人床成对床褥子被子毛毯床单床罩枕头乌鲁木齐西藏呼和浩特拉萨(报告）摘要或结语感知性反应（鼓励）行动性结尾积极地倾听主动式的动词调整误以为全面交替方式分析性报告年度报告论点假设行为式面试非歧视性语言参考书目丧失方向性阻碍身体语言主体；正文引用表头栏头脑风暴法过渡委婉语树立良好的信誉商业俚语在有限制协议下的购买时间旁路；错误传达顾客分析顾客接触顾客需求顾客亲密度顾客忠诚度顾客需要按客户组织销售队伍顾客维系/保留顾客满意度顾客细分市场定价顾客服务顾客导向定价法顾客感知顾客偏好顾客的价格敏感度定制。