（CHAPTER 1 Innovation for turbulent time （1）TRUE/FALSE1．Management is often considered universal（通用的）because it uses organizational resources to accomplish goals and attai（n 达到）high performance in all types of profit and not-for-profit organizations. T2．Leadership involves the use of influence to motivate（刺激）employees to achieve the organisation T’s goals.3．Organising means defining（明确）goals for future organisational performance and deciding on the tasks and resources needed to attain them. F4. Efficiency refers to the degree to which the organisation achieves a stated（规定的）objective（目标）. F5. The manager ’s ability to ‘think（st战r at略eg性ic的a ll）y’requires high technical skills and a proficien（c y精通）in specific tasks within an organisation. F6. First-line managers are the managers who have the responsibility for making the significant（重大的）strategic（战略上的）policy decisions, often with staff managers assisting（帮助）them in these decisions. FMultiple Choice1. The figurehead role involves:A. motivating and communicating with staffB. initiating （发起）changeC. handling ceremonial（正式的）and symbolic activitiesD. developing information sources within the organisationE. staying well informed about current affairs C2. How an organisation goes about accomplishing a plan is a key part of the management function of:A. planningB. organisingC. leadingD. controllingE. motivating B3. Which of the following is not a function of management?A. controlB. planC. organiseD. leadE. performance E4. A social entity （本质）that is goal directed and deliberately（慎重地）structured is referred to as:A. an organisationB. managementC. employeesD. studentsE. tasks A5. Which of the following types of skills is the understanding of and proficiency in the performance of specific tasks?A. human skillB. leadership skillC. technical skillD. conceptual（概念上的）skillE. social skill C7. The informational role, according to Mintzberg, is a(n) ____________ role?A. entrepreneur（企业家）B. leaderC. figurehead（有名无实的领袖）D.celebratoryE. monitor EFILL IN THE BLANKS6. Social forces are the aspects of a culture that guide and influence relationships among people.7. Economic forces pertain（属于）to the availability, production, and distribution （分配）of resources in a society.8. The learning organization can be defined as one in which everyone is engaged in identifying and solving problems, enabling theorganisation to continuously experiment, change, and improve, thus increasing its capacity to grow, learn and achieve its purpose.9. Empowerment （授权）means giving employees the power, freedom, knowledge and skills to make decisions and perform effectively.10. List three of the basic ideas of scientific man 会议员agement.Trained workers in standard （标准的）methodDeveloped standard method for performing each jobSelected workers with appropriate abilities for each job11. Weber ’s vision of organisations that would be managed on an impersonal, ratio（na合l 理的）basis is called a(n) bureaucratic （官僚的）12. List the three assumptions（设想）associated with McGregor ’s Theory X.People are lazy; People dislike responsibility; People lack ambitionCHAPTER 1 Innovation for turbulent time （2）TRUE/FALSE1. The learning organization is an attitude or philosophy（哲学）about what an organization can become. T2. The essential idea in a learning organisation is efficiency. F3. As a manager, Lou prefers to think in terms of ‘control over ’rather than ‘control with ’t h e o i d t h e e a r s o.f T ahis is in agreement with learning organisation. F4. Empowerment means giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively. T5. Theory X and Theory Y, proposed by Douglas McGregor, provide two opposing（相反的）views of workers: Theory X recognises thatworkers enjoy achievement and responsibility, while Theory Y recognises （承认）that workers will avoid work whenever possible. FMULTIPLE CHOICE1. __________ forces refer to those aspects of a culture that guide and influence relationships among people.A. LegalB. EconomicC. PoliticalD. PsychologicalE. Social E8. Variables（变量）such as interest rates, inflation（通货膨胀）and trade tariffs（关税）are all examples of _________ forces.A. technologicalB. politicalC. socialD. socio-educationalE. none of the above E9. Strategy has traditionally been the sole（唯一的）responsibility of:A. middle managementB. project managers （项目经理）C. company accountantsD. top managers D10. During the early twentieth century, the prevailing （普通的）management perspective（观点）, which emphasised rationality（合理性）and a scientific approach, was the _________ perspective.A. scientificB. behaviouralC. classicalD. quantitativeE. Pareto C11. The three subfields（子域）of the classical perspective include:A. bureaucratic organisation, quantitative management, and the human relations movementB. quantitative management, behavioural science, and administrative managementC. administrative management, bureaucratic organisation, and scientific managementD. scientific management, quantitative management, and administrative managementE. none of the above C12. Bruce believes his employees are responsible and able to work without intense direction and supervision（管理）. He is a:A. Theory X managerB. Theory Y managerC. Theory Z managerD. contingency（偶然性）theory managerE. classical manager BSHORT ANSWER13. Briefly discuss the relationship between management skills and management level.6.management skills summarize in three categories:conceptual skills , human skills and technical skills.management level contains :top managers ,middle managers ,first-line managers and nonmanagers.top managers need conceptual skills,nonmanagers need technical skills,human skills is important to all management level（管理技能有三种：概念技能、人际技能、技术技能。