饭店基础服务英语一、部门名称金马饭店Jinma Palace董事会Board董事长Chairman of the Board总经理室General Manager’s Office总经理办公室Executive Office工会Labor Union前厅部Front Office Department管家部Housekeeping Department餐饮部Food and Beverage Department市场销售部Sales & Marketing Department人力资源部Human Resources Department培训部Training Department财务部Finance Department采购部Purchasing Department工程部Engineering Department安全部Security Department二、职务名称总经理General Manager副总经理Deputy General Manager总经理助理Assistant General Manager房务总监Director of Room Division财务总监Financial Controller餐饮总监Director of F&B经理Manager主管Supervisor领班Captain / Shift Leader员工Staff文员Clerk三、饭店常用英语词汇1、前厅部Front Office Department总台front desk 入住check in 离店check out 询问information 总机operator 国际长途IDD 国内长途DDD 留言leave a message 叫醒服务morning call 外线电话outside call 内线电话in-house call 商务中心business center 传真fax 复印copy 订票ticket booking 邮寄post 快件express 预订处reservation 礼宾部concierge 行李寄存luggage deposit 订出租车book a taxi 机场airport 市中心downtown对客关系经理guest relation officer 商务总台business front desk2、客房部House Keeping Department楼层floor 无烟楼层Non-smoking floor行政/商务楼层executive/business floor 单人间single room双床间double room 套房suite 标准间/层standard room/floor 高级间/层superior room/floor 豪华间/层deluxe/luxury room/floor 公共卫生PA 客房中心room center 婴儿看护baby sitting快洗服务express laundry service3、餐饮部Food & Beverage Department大堂吧lobby bar 咖啡厅coffee shop 西餐厅western restaurant西饼屋snack shop 宴会厅banquet hall 和畅厅Harmony Hall名仕轩Ming’s cuisine 嘉宾厅VIP Private rooms 龙骧厅Dragon Hall 凤翔厅Phoenix Hall 房内用膳room service 中餐Chinese food 西餐western food 点菜take order 零点 a la carte 自助餐Buffet 套餐table d’hote 服务费service charge4、康乐部Recreation Department音乐酒吧music bar 游泳池swimming pool 健身房fitness center 桌球室billiard room 棋牌室mahjong room 足浴中心foot massage桑拿中心sauna 美容美发beauty salon5、市场销售部Sales & Marketing Department销售经理sales manager6、人事资源部Human resource Department培训部Training Department医务室clinic7、工程部Engineering Department空调air condition 暖气heating （空调）打高turn up 打低turn down8、财务部Finance Department总台收银front desk cashier 岗点收银outlets cashier 书店book store 商场shopping center 贵重物品保管箱safe deposit box 现金cash 结帐make the payment /pay for the bill /cashier 信用卡credit card 支票check 零钱change 发票invoice/receipt9、安全部Security Department停车场parking 消防中心fire protection center饭店基础服务用语50句1、您好。
How do you do.（陌生状态用）How are you.（熟悉状态用）2、欢迎光临金马饭店/我们餐厅/舞厅。
Welcome to Jinma Palace/ our restaurant/ ball room.3、欢迎再次光临我们饭店。
Welcome back to our hotel again.4、早上好/中午好/晚上好/晚安！Good morning / Good afternoon / Good evening / Good night.5、再见/回头见。
Good-bye / See you later.6、希望您再次光临。
Hope you come again.7、希望您住店愉快。
Hope you enjoy your stay with us.8、很乐意为您效劳。
I’m always at your service.9、祝您旅途愉快。
Wish you a nice/pleasant trip.10、祝您好运！ Wish you good luck.11、祝您过得愉快。
Have a good time.12、新年快乐！ Happy new year.13、祝您生日快乐！ Happy birthday to you.14、圣诞快乐！ Merry Christmas.15、祝您生意兴隆。
Wish you a good business.16、非常感谢！ Thank you / Thank you very much.17、对不起，我可以进来吗？Excuse me. May I come in?18、需要我帮忙吗？ May I help you?19、不客气。
You are welcome / Not at all / It’s my pleasure.20、别担心。
Don’t worry about it.21、请再说一遍好吗？ I beg your pardon / pardon.22、您能说得慢一点吗？ Would you please speak slowly?23、我明白了。
I see / I’ve got it.24、很抱歉打扰您了。
I’m sorry to disturb you.25、很高兴见到您。
Nice to meet you./ Glad to meet you.26、您先请/这边请。
After you./ This way, please.27、请跟我来。
Please follow me.28、请往前走。
Go ahead, please.29、我来为您带路。
I’ll show you the way.30、请留神您的脚下。
Watch your step, please.31、您要上楼还是下楼？ Are you going up / down?32、电梯在那边。
The elevator is over there.33、我们到了。
Here we are.34、您好，我是XX，我能帮您吗？Hello, this is XX. Can I help you?35、对不起，您拨错号码了。
Sorry, you’ve dialed a wrong number.36、请别挂线。
Could you hold the line, please?37、请重复一下您的号码。
Could you repeat your number please?38、我马上为您查一下。
Let me have a check for you.39、请稍等一会儿。
Just a moment, please.40、任何意见和建议都是受欢迎的。
Any comments and suggestions are welcome.41、还需要些什么？ What else can I do for you?42、您怎么了？What’s wrong with you?43、请别留下任何东西。
Please don’t leave anything behind.44、对不起，让您久等了。
Sorry to have kept you waiting.45、对不起，我不明白您所说的。
Sorry, I don’t understand what you said.46、请坐。
Take a seat /Be seated, please.47、谢谢您的好意，但我们不收小费。
Thank you for your kindness, but we don’t accept tips.48、能告诉我您的姓名吗？May I have your name?49、您能填一下这张表吗？Would you please fill in this form?50、您如何结帐，用现金还是信用卡？How are you going to pay, in cash or by credit card？。