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投诉信模板及范文


投诉信常用语
1) 有礼貌地说明所犯错误或指出问题 1.I am writing to complain about--2.I write to express my concern/dissatisfaction about 3.I would like to express my disappointment about--4.We have received your (invoice/consignment) 5.With reference to your invoice of--- I must point out--6.According to---, the correct figure is--7.On checking the goods, we discovered that 200 radios were missing. 8.Your invoice states that the consignment contains radios, but in fact ...
2) 要求对方采取措施 1. I will appreciate anything you can do to help me 2. I trust you will take my complaint seriously. 3. I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient. 4.We should be obliged if you could investigate these matters. 5.We should be thankful if you could give us a refund for the faulty goods. 6.We shall appreciate very much if you could replace the damaged goods by Tuesday. 3) 期盼对方回复 1. I look forward to hearing from you soon. 2. I look forward to hearing from you at your earliest convenience. 3. I look forward to your early reply.
Dear Mr. Manager, I’m writing to complain about the poor service in your store. Yesterday I was caught in a heavy shower and then entered your shop. When I found a gold ring which I liked, I asked a lady assistant (No.13) to show me the ring but she refused to serve me. Evidently she thought I was not the one who could afford it for I was not very well-dressed. I choose to complain to you because I’m sure you’ll be able to make her understand how to serve as a shop assistant. Yours faithfully Wang Hua
Yours truly, (signature)
Exercise 2 请就一下内容写一封投诉信 商品:公文包(briefcase) 购买日期:5月18日 价格:590元 质量问题:不易上锁 要求: 退款或修理
Reference Key
Dear Sirs,
I bought a briefcase from your department on May 18. It cost me 590 Yuan. Unfortunately, when I got home and had a check at it. I found that it was difficult to lock. It cost me so large sum of money that it should be one of good quality. But the result was dissatisfactory. Could you refund me or have it repaired? Hope to have your reply as soon as possible.
D 练习(1) 内容 : 王华女士给某商店经理写信投诉该 店的营业员服务质量差 . 昨天她赶上一场 大雨 , 顺便进入此店, 在卖戒指柜台关要求 看一枚金戒指 , 但营业员(13员)服务态度不 好, 拒绝接待 .. 时间 :2011年2月28日
E答案
February, 28th 2011
C可选用的句子和短语 1.I'm writing to you about ___(产品)that I bought ___(时间、地点) 2. It didn't work.( broken, missing) 3. It wasted my time. (noisy ,made me headache) 4. I hope you to give back my money. (change to a new one repair quickly) 5. I strongly insist that you change … or have it repaired as soon as possible. 6. We would appreciate it very much if you could give us the refund.
投诉信(Letter of Complaint) 在人们的生活中经常会发生一些事情,比如 消费利益受损、正常生活和工作受到干扰等 等令人伤脑筋的事情,有时写封投诉信不失 为一个解决的办法。 投诉信是当事人对某产品或服务表示不满意 的一种书信形式,格式与其他书信类似。
投诉信通常包括以下几个方面的内容:说明投诉的原因并表示 遗憾;实事求是地阐述问题发生的经过,切记不要夸大其词; 指出问题引起的后果;提出批评及处理的意见或敦促对方采取 措施或者提出所希望的赔偿以及补救方式。 投诉信的结构 (1)开头:自我介绍,交代投诉内容,表明本信的目的和要求。 (2)正文:说明情况,讲清利害,分析利弊。告诉对方你因此 受到的伤害 或不便,提出解决问题的建议,表明希望如何处理。 (3)结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望 尽快得到满 意的答复。

投诉信
May 16, 2004 Dear Sir or Madam, I’m writing this letter to complain about a camera, which I bought in your supermarket last month when I was in Shenzhen on business. I took a lot of pictures there with it. But when i got home and had the film developed, I found nothing printed at all. I am very upset about it. I have already sent the camera back to you by post and strongly insist that you replace It or refund me as soon as possible. Yours faithfully, Fu Yao
A 范文
(日期)
Aug. 8,2003
Dear Sirs,(称呼) I am writing to complain to you about the pairs of shoes that I bought from your shop during the May Day. When I took it back home, I found there was something wrong with the shoes. As you will realize, I was extremely upset to discover all this. I am returning the shoes with this letter and look forward to receiving a new one of the same size.正文 (结束敬语)Yours truly (签名)Li Ming
B 格式要求 I am writing to complain to you about the __________ that I bought from your shop during __________ .When I took it back home. I found there was something wrong with the________. As you will realize, I was extremely upset to discover all this. I am returning_________ with this letter and look forward to _________________.
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