目标：移印区零不良 Target: Zero defect in printing area
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内容介绍 Content Introduction
(1)头脑风暴，分析所有可能导致原因 Brainstorm to analyze all possible causes (2)征求现场作业者的意见，查看问题发生点 Get input from job performers and check the process (3)选取最具可能性的问题导致原因 Select the most likely causes (4)创建“原因”和“结果”分析链 Create “why chain” apply “therefore” test
移印不良（10） Printing failure 首要问题 PP 调油墨 Blend the printing inc
组件错误 （3） HW failure
标签错误（5） Label failure
包装盒错误（2） Box failure
安装印版 Install the plate
安装移印头 Install the head
1. 澄清问题 Clarify the problem 2. 分解问题 Break down the problem
P
3. 设定目标 Target setting
4. 根源分析 Root cause analysis
5. 制定对策 Develop countermeasures 6. 分析对策 See countermeasures through
将大问题分解成小的更具体的问题 Break the big problem into small and specific problems 将问题进行分类并进行轻重标识 Classify and quantify the problems 将问题进行描述并指出问题发生点 Describe the PP and find the PoO 如果不能正确描述问题，也就无法正确解决问题 If you can’t describe the PP correctively, you can’t resolve the PP correctively.
样品测试 Sample test
移印开始 Start printing
问题点 PoO
油墨调的不合适导致包装区抽查百个成品中有10个移印不良品 The printing inc was not blended properly so there were 10 printing defects from 100 finished parts during the check
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举例 Example
1.澄清问题 Clarify the problem
最终目标：提供客户需求的高性能的无任何质量问题的合格刹车片产品 Ultimate goal: Provide high quality pads for customers with no any quality risk defects 标准：包装区检查不合格品率为零 Standard: Zero audit defect from packing area 目前状态：每百个成品中不合格品为20 Current situation: 20 defects from every 100 finished parts
4. 根源分析 Root cause analysis
人 Man
机 Machine
问题 Problem
料 Material
法 Method
环 Environment
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举例 Example
油墨调的不正确 Inc was not properly blended 油墨颜色太浅 Color of inc was very light 稀料添加的太多 Too much thinner added 操作方法不正确 Operation method was not correct 现场没有比例说明 No ratios instructing work at job site 没有比例测试装备 No ratio test gage 之前未考虑到，未购买 Didn’t consider this so didn’t buy it
Content instruction
问题 & 讨论 Question & Discussion
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冰山理论 Ice –berg Theory
可视觉化的只是问题的表象 What can be seen is only the visem 问题的根源却在表象之下 The root of a problem hides behind its presentation 发掘根源才能彻底解决问题 Only finding the root can help to completely resolve the problem
我所付的职责 & 工作 My responsibilities & work
完成生产计划 To meet production plans
我的工作的目的 My job’ purpose
满足客户需求 To meet customer demand
最终目标 Ultimate goal
在规定的时间内将合理价格的高性能和高质量的刹车片提供给客户 To provide customers with high functional and high quality pads at reasonable prices in a timely manner
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内容介绍 Content Introduction
5. 制定对策 Develop countermeasures
(1)尽可能多的考虑解决措施 Develop as many countermeasures as possible (2)选取增值最高的解决措施 Select the highest value added countermeasures (3)与其他人取得一致意见 Build consensus with others (4)创建一个清晰的详细的行动计划 Develop a clear and detailed action plan
表象 Visual presentation
根源 The root
标准 Standard 差距 Gap = 问题 Problem
目前状态 Current situation
目前状态与标准之间的差异就是问题 The current situation gap to the standard is problem 解决问题的根源就是使目前状态彻底达到标准要 求 Resolve the root of a problem is to make the current situation completely meet the standard
1. 澄清问题 Clarify the problem
目前状态 Current situation 标准 Standard
差距 = 问题 Gap = problem
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内容介绍 Content Introduction
澄清你所负职责&工作的“最终目标” Clarify the “ultimate goal ” of your responsibilities & work
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概念介绍 Concept Introduction
8 step problem solving is a systematic and logical problem solving procedure, which aims to find the root cause and follow the actions to establish a new standard. 新旨 的在 八 标发 步 准现 问 。问 题 题解 的决 根法 源是 并一 对套 问系 题统 解的 决有 办逻 法辑 进的 行问 跟题 踪解 以决 形步 成骤 ，
主要问题 PP
问题点 PoO
大问题 Big problem
目前状态 Current situation
问题 Problem
问题 Problem
目标 Target
问题 Problem
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举例 Example
抽查包装区100个成品中有20个不合格品 20 defects from every 100 finished parts
D C A
7. 监督结果与过程 Monitor both results and processes 8. 将成功的过程标准化 Standardize successful processes
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内容介绍 Content Introduction
(1)澄清你所负职责&工作的“最终目标” Clarify the “ultimate goal ” of your responsibilities & work (2)澄清你所负工作的“标准” Clarify the “standard” of your work (3)澄清你所负工作的“目前状态” Clarify the “current situation” of your work (4)目视观察“目前状态”与“标准”之间的差距 Visualize the gap between the “current situation” and the “standard”
通常在对所有可能的解决对策进行评价时需要综合考虑一下因素，以确定最佳解决对策： Usually, when we do evaluation for all possible countermeasures , we need to comprehensively consider the following elements in order to find the best one: