（课改）旅游英语1 复习资料答案一、Translate the following words into Chinese.1.私人旅游助理/私人导游2.领队3.全陪4.白灼虾5.龙虎斗6.乌龙茶7.珠江三角洲8.地级市9.丹霞地貌 10.九龙桥11.地陪 12.珠江三角洲 13.清明上河图 14.北京烧瓷（景泰蓝）15.全方位的 16.登机手续 17.登机牌 18.托运行李19.烤乳猪 20.太爷鸡 21.行李票 22.托运行李23.烧味 24.兑换单 25.大床房 26.省会27.市花 28.海上丝绸之路 29.五羊石像 30.珠江夜游二、Translate the following dialogue into English with the information given. (One)1. are you Mrs. Black from the United States2.I’m your local guide Li Ming, from China Youth Travel Service3.Did you enjoy your trip4.You have a group of 305.Is everybody in your group here6.How many pieces of luggage do you have7.I’ll ask the porter to take care of them8.Please follow me to the coach(Two)1. What can I do for you2. offers all kinds of tea3. green tea, black tea, oolong tea, scented tea and tea bricks.4. How about some oolong te a. It’s very famous in China.5. It is often referred to as the weight loss tea in China since it may aid with metabolism.6. No, you are not fat at all.7. I will make some tea for you before you decide whether to buy or not.(Three)1. Is there anything I can do for you2. These are made right here in Guangzhou3. The smaller ones are 90 yuan each, and the bigger ones are 120 yuan each.4. Is there anything else you want5. Which one do you prefer6. How about the round ones三、Reading Comprehensions(One) 1、C 2、A 3、D 4、D 5、C(Two) 1、A 2、A 3、C 4、B 5、C(Three) 1、B 2、C 3、D 4、A 5、C(Four) 1、C 2、B 3、A 4、D 5、B(Five) 1、B 2、A 3、B 4、A 5、A（Six）1、A 2、B 3、B 4、A 5、A（Seven）1、A 2、A 3、B 4、B 5、B四、Service knowledge and skills for handling special problems1. (a) Required to review the important content of my English guide book for useful English explanations or translations in accordance with the visiting and sightseeing program.(b) In case it’s a professional group, a good study about the knowledge and vocabularies in English will be needed.(c) Prepare some hot topics of conversation, key news at home and abroad and talking subjects which might be interested to tourists.(d) For newly opened or unfamiliar sightseeing spot, local guide should get to know more about it either through your colleagues who have been there or reading materials provided by travel agency.2. (a) Local guide should verify and confirm the location, time, pax number, payment standard and special requirements of all meals of the group one day ahead of schedule.(b) During the meal, guide is required to supervise or inspect the service of the restaurant at least once or twice so as to find out whether there will be questions from tourists about the meal.(c) Remember to settle down the payment for the meal afterwards.3. (a) Guiding flag, tour guide IC card and necessary tickets or vouchers;(b) Supervise and urge the driver to do a good preparation;(c) Check and confirm the meals;(d) To arrive 10 minutes earlier to the departure time;(e) Check the total number of pax on the bus.4. (a) Remind tourists of name of your company, bus number, name of the hotel, not to be separated, not to go too far away, not to be too late to come back to the hotel;(b) Always announce programs in advance about itinerary, restaurants for meals, sightseeing route, place and the time to meet, parking lots, etc;(c) Always be with tourists and check the total pax frequently;(d) Good cooperation with national guide and tour escort by letting national guide or tour leader bring up the rear;(e) Make good explanation in sightseeing to draw tourists together.5. (a) If the proposal is put forth 3 hours prior to the meal, local guide should try to make arrangement by discussing the matter with restaurant under related regulations;(b) Do not accept the request when it’s time to go to the meal. Please handle it with reasonable explanations;(c) In case tourists insist on changing the meal, tour guide may suggest that tourists can order their preferred dishes in the meal but need to pay for it;(d) Tourists request for extra dishes or beverage in the meal on their own payment should be satisfied.6. (a) Phone the agency to send another bus;(b) In case it’s too far away from your company, rent another bus nearby, and let your bus meet you in another destination if it can be fixed;(c) If there is no bus around to be rented, cooperate well with your national guide to organize some recreational activities, or to give interesting lectures to enliven the atmosphere so as to avoid complaints from guests who could become agitated because of dullness. Meanwhile you should express your regret and apology , try hard to gain understandings and cooperation from your guests.。