（管理制度）嘉盛酒店SOP体系人力资源管理制度和程序人力资源管理制度Standard Operating ProceduresHuman Resources人力资源部操作程序Policy No. Subject政策编号主题HR-01 Manpower Administration人员预算管理HR-02 Classification of Employment职位分类HR-03 Recruitment Policy招聘政策HR-04 Employment Procedure入职程序HR-05 New Employee Orientation入职培训HR-06 Confirmation of Probation试用期转正HR-07 Promotion & Transfer晋升和调职HR-08 Separation员工离职手续HR-09 Salary Payment工资支付HR-10 Employee Attendance & Salary Deduction on Absenteeism 员工考勤及工资减扣HR-11 Working Hours & Duty Roster工作时间及排班HR-12 Salary Administration工资管理HR-13 Leave休假HR-14 Overtime Compensation加班补休HR-15 Medical Benefits & Consultation医疗福利及就诊程序HR-16 Duty Meal in Staff Canteen员工餐厅工作餐HR-17 Grievance Procedure员工投诉程序HR-18 Disciplinary Procedure纪律处分程序HR-19 Employee Birthday Party员工生日会HR-20 Name Tag名牌HR-21 Grooming Standard仪容仪表标准HR-22 Compensation to Damages破损赔偿HR-23 Working Injury工伤HR-24 Employee Notice员工公告HR-25 Staff Exit员工通道HR-26 Guest Room Experience客房体验程序HR-27 Hotel Training Club酒店培训俱乐部HR-28 Language Test & Allowance语言考试及津贴HR-29 Monthly Training Plan月度培训计划HR-30 Local Staff Benefits Chart本地员工福利表HR-31 On the Property Training酒店培训HR-32 Internal Cross Training店内交叉培训HR-33 Hotel Sponsored Training酒店资助的培训HR-34 Staff Locker员工更衣柜HR-35 Trainees & Casual Labor培训生及临时工HR-36 Performance Review员工工作评估STANDARD OPERATING PROCEDURESSubject : Manpower Administration Effective Date: Oct. 01, 2003人员预算管理Policy No : HR-01 Issued by: HR Director Page : 1 Approved by: General ManagerDistribution: Senior Executive Committee Department Heads A&BAll EmployeesObjective目的The purpose of this policy is to establish guidelines for determining and controlling annual headcount requirements for the Hotel.此政策鉴于更好的控制年度人员预算符合酒店的正常运作。

Policy Statement政策说明It is the policy of Goodwin Hotel to review and approve headcount budget annually for each department that would represent the maximum staffing establishment that may be brought on board each year. Except in extreme cases, requisitions for additional headcount are normally disapproved.嘉盛酒店政策规定：各部门总监或经理每年应对本部门的人员编制和预算进行复查，修改并确认每年的最高人员预算。

年度预算被批准后，除特殊原因，要求增加的人员一般是不予批准的。

Procedures程序1.As part of the annual budget, all Departments Heads shall propose their manpower budget for the forthcoming year in September for their Division Head’s endorsement with elaborated justification of the manpower changes, if there is any. 作为年度预算的一部分，所有部门经理应在每年的九月份准备来年的人员预算。

如有任何变动，各部门都应解释说明呈报审批。

2.The manpower budgets shall then be studied by the Human Resources Director, after which all manpower budgets will be compiled and submitted to the General Manager for approval.各部门的人员预算由人力资源部审核后报总经理审批。

3.Final approval will be sought from the General Manager and Owner’s before budgets becomes effective.所有人员预算在实施前必须获得总经理和业主的批准。

4.Department Heads who wish to increase the departmental authorized headcount requirement during the year shall seek approval from General Manager and Financial Controller via the Human Resources Director. Justification for the additional headcount is required and approved by the Owner’s如果部门经理希望在本年度内增加部门的人员编制必须经总经理，财务总监和人力资源的审批。

增加的人员和具体说明应获得业主的批准。

STANDARD OPERATING PROCEDURESSubject : Classification of Employment Effective Date : Oct. 01, 20职位分类Policy No. : HR-02 Issued by : HR DirectorPage : 5 Approved by :GeneralManagerDistribution : Senior Executive Committee Department Heads A&BAll EmployeesObjective目的The purpose of the policy aims to define the terms and conditions of work andemployment benefits entitlements for the different grades and categories ofemployees.这项政策的目的在于根据不同的级别和范畴区分工作情况和员工福利。

Policy Statement政策说明It is the policy of the Goodwin Hotel to define and classify the grades and categories ofour employees into Senior Executive Committee, Department Heads, Supervisors andGeneral Employees and Expatriate and local employees respectively.嘉盛酒店规定：限定和区分员工的级别和种类，分为高级行政委员会，部门经理，主管普通员工和本地员工。

Procedures程序1.There are 5 grades of Employees:员工级别有5种：1.0.Senior Executive Committee -- SE高级行政人员1.1.Department Head A -- AA级部门经理1.2.Department Head B -- BB级部门经理1.3.Senior Supervisor & Supervisor -- SS高级主管&主管1.4.General Employee – Grade 1 and 2 -- G1/G2普通员工－一级和二级1.5.Trainee & Casual Labor -- C培训生&临时工Please refer to Manning Guide for different grades of Employees.请查阅不同级别员工人员配备指南。

2.There are 4 categories of employees:4种类别员工2.1. Overseas Expatriates – Overseas PackageEmployees who are recruited from overseas外籍员工－定居海外在海外招聘的员工2.2. Overseas Expatriates – Local PackageOverseas Employees hired on a local package.外籍员工－当地居住在本地招聘的外籍员工2.3. Local Employee 本地员工Employees who are local people having long stay within the city concerned.此类员工是在相关城市长期居住的本地人。