• Both large and small hotels allow its guests to order breakfast, lunch or dinner from their hotel rooms between certain hours of the day and night.
• Room service, which allows the guest to have food delivered to his or her room with just one phone call to the Room Service Section, is a convenient option offered at the hotel. It is especially useful to business travelers who are unwilling or unable to leave the room for a meal. Room service is easy to use, and can be charged to the room, so the guest doesn’t even need cash.
• 1. How would you introduce room service to the guest?
• 2. Why should room service staff use the guest’s name when speaking to him (her)? Give good reasons to support your opinion, please.
• B: Good night.
Ⅲ. Text
Room Service Section
• Room Service Section is part of Food & Beverage Department. Room service, like food and beverage service as a whole, can reap more profit for the hotel, attract more occupancy and help support a higher average daily rate for guest rooms.
• Room service works in the similar way to the regular restaurant service. The customer places an order, the cooks make the food, and then the server picks up the order and delivers them to the guest room. Finally the server presents the check and obtains payment.
• B: Come in, please.
• A: Good evening, Mr. Clinton. Here is the food you ordered just now. Where would you like me to put them?
• B: Leave them on the round table, please. • A: Open the beer now or later, sir？
Hotel Practical English Scene 14 Room Service
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
B: Oh, that sounds good. I’ll take it. Thank you for the suggestion.
A: My pleasure.
B: Do you have Indian mango?
A: Yes, we do.
Ⅱ. Hotel Practical English
A: Sure. What would you like, madam?
B: Can I have the seafood spaghetti?
A: No problem, madam. Would you like anything to drink?
B: I’ll have a coke.
A: Would you like to have some dessert? Marble cheese cake is very fresh and tasty.
• B: Give me one Indian mango then. • A: OK. Which room are you in? • B: This is Molly Nelson in Room 791. • A: Thank you, Ms. Nelson. Your food will be brought to yoalogue 1
Could You Bring Me Some Food?
(A: Room service server B: Guest )
A: Room Service, may I help you?
B: Could you bring me some food now?
• B: Open it now, please.
• A: Here is the bill, sir.
• B: Can I have it charged to my account?
• A: Certainly. May I have your signature, sir?
• B: OK.
• A: Thank you, Mr. Clinton. Enjoy the dinner please. Good night.
momentarily. I hope you enjoy it.
Ⅱ. Hotel Practical English
Dialogue 2
Enjoy the Dinner , Please
(A: Room service employee B: Guest)
• A: Room Service. May I come in?