日期：天月年 23 06 2009
1信件的开头：
We are writing in connection with
2. 回信的开头：
Thank you for your letter of 23 July, asking if we sell photocopiers. 3. 信件的结尾
4. 引入主题
With reference to Invoice No. 679, we regret to tell you that the product arrived in bad condition.
a meeting you had with the addressee on Jan. 16th
Further to the meeting on 16 January, I am delighted to tell you that we are now able to give you a special offer for our Peach Series computer. an advertisement in the times newspaper
I am writing in connection with the advertisement in the times newspaper yesterday.
5. 告知好、坏消息
I am delighted to inform you that
I regret to tell you that
6表示不能做。

We regret that we are unable to reduce out prices
7. 说明原因：
This is owing to …/due to …
8请求采取行动
We would be grateful if you could …without delay
9. 抱歉
We must apologize for/that
10. 要求提供信息：
We would appreciate it if you could give us further details about/ let us know
11. 轻度抱怨
Unfortunately you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible.
12. 提醒某人对某事的注意
I should like to draw your attention to (the fact that)
如果你提醒的事情对方已经知道（你想表达你的生气）
I should like to remind you that
注：请注意这一句型和句型8的区别。

We must insist that you deliver the goods immediately.
14. 警告
Unless you pay the bill, we will be forced to take legal actions.
表示程度的副词：程度大dramatically obviously
程度小slightly steadily。