东北大学
东大奥鹏远程教育
东北大学20秋学期《客户关系管理》在线平时作业2
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20秋学期《客户关系管理》在线平时作业2
1. 随着全球商务信息平台的日臻完善和全球经济一体化进程的加速，有效的客户知识管理越来越成为企业构建其独特的（）的关键因素。

【选项】：
A <span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'">个性化产品</span>
B <span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'">客户群体</span>
C <span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'">核心竞争力</span>
D <span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-ascii-font-family: 'Times New。