Tourism English
Text 1: introduction
Table of Contents
1
Introduction
2
Going through Check-in formalities
3
Role Play
4
Exercise
Your company slogan Judy’s work
Your company slogan Judy’s work
Requirements
Basic Skills
Writing Ability to handle problems
eg:
Complaining
Meeting tourists by mistake
Check-in and check-out Luggage lost Exchange of foreign currency Cultural misunderstanding
eg: 外面下着大雨， 他跑了出去。 He runs out into the heavily rain 中国是个美丽的地方 China is a place of great beauty 永远记住你 I’ll always remember you 马马虎虎 average/fair/all right/not too bad/OK
Your company slogan
Requirements
Basic Skills
Speaking
eg:
Avoid inappropriate use
If you have any food, don’t feed the animal, give it to the guard on duty Ladies are requested not to have children in the bar We take your baggage and send them in all directions The manager has personally passed all the water Our nylons cost more than common, but you’ll find they are best in the long run Cools and heats, if you want just condition of warm in your room, please control your self Ladies, leave your clothes here, and spend the afternoon having a good time Take one of your horn-driven city tour, and we guarantee no miscarriage
Your company slogan Judy’s work
Going through Check-in formality
3 . Meet your group 4. going through customs 5. check in 证件： (?)ID card (?)passport; visa (?) ticket where to Check-in (?)counter (?)urgency counter How to find your counter?
景色如画 Picturesque views 依山傍水 Enclosed\surrounded by the hills on one side and waters on the other 工艺精湛；独具匠心 Exquisite workship with an original design 国家级历史文化名城 State-list famous historical and cultural cities
Going through Check-in formality
Get to know airport
Security Check
Airport
Your company slogan
Going through Check-in formality
Departure
Terminal (航站楼）
counter Arrival Urgency counter customs Security check
Your company slogan
Going through Check-in formality
6. Consigning luggage Regulations:
1. allowance
()usually 10 kilograms (logo ()documents; letters; large sum of money; stocks animals etc should not be packaged () size regulation
Your company slogan Judy’s work
Useful expressions
Going through check-in formalities Just the carry-ons Please make sure --- are carried with you When will the flight board Important items I’d like to check in What’s the weight limit Attach this claim tag You’d better have your passport ready Where Is the information counter When could I board? My boarding pass is 11b
Your company slogan Judy’s work
Requirements
Basic Skills
Speaking
eg:
Pay attention to slang
This is really a tip-top hotel My legs are killing me That guide is a hip He carries a lot of weight We’ve got a nice set-up here She’s pulling your leg Down the hatch (done-in-one) bottom-up This is the main drag of the city He rocks Go balls out Lady and tramp it
Brain Storming
Elements about China
Silk China Calligraphy Cheongsam Tea
Chinese-food Paper cut
The Great Wall
Dragon Tibet
Beijing
Imperial Palace Museum
Chinese Knot
Meeting tourist at the airport Procedures Get to know the information of your tour group; the total number, their nationalities, their ages, tour code even their health conditions Take with you necessary documents Tour guide certificate/copies of it Operation schedule Accomplished required formalities Tour banner Louder speaker/ tour schedule various vouchers Connecting card
Your company slogan Judy’s work
Tips for tour guides and leaders
Meeting ahead of the time Checks documents helps with check-in Luggage claim area, health and document check and customs clearance Collect visas and passports together Take down numbers Transfer plug Transformer Suitcase Hairdryer SIM card Medicine Safety Fee
Your company slogan
Requirements
Basic Skills
Translating
eg:
Professional Tourism English
全陪；地陪 ；领队 National guide; local guide; group leader 旅游淡季；旅游旺季；旅游平季 low season; slack season ; off season; peak season ；shoulder period; season European plan; American plan; modified American plan; continental plan; Bermuda plan
Your company slogan Judy’s work
Requirements
Basic Skills
Knowledge
Knowledge of our country Knowledge of other countries
Energy