THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Guest Name
任务: 客人名字
Code序号: RM-RES-A100
Objectives：At the end of this session, Reservations Sales associates will be able know the proper way in recording the names of guests accurately to avoid
confusion and error that would inconvenience clients.
目的: 在课程结束的时候预订部销售文员应懂得如何在电脑中记录客人的名字以避免因为找不到预订而给客人造成不必要的麻烦。

Standard ： A standard format will be used for entering reservation names into Oprea to avoid duplicate bookings that creates confusion and delay at check-in. By
using the correct terminology and format, delays in locating the booking
for amendment will be reduced.s
标准: 为避免重复预订在客人登记入住造成不便，可减少寻找预订的
时间，要使用标准格式输入客人姓名。

Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材:白板，白板纸，培训资料，带有Oprea终端的电脑
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