Chapter 1物流管理logistics management 客户服务customer service物资搬运material handling 订单处理order processing需求处理demand forecasting 退货处理return goods handling零配件和服务支持parts and service support工厂及仓库选址factory and warehouse site selection存货管理inventory management 逆向物流reverse logistics产出点point of origin 消费点point of consumption物流成本logistics cost 条码bar coding销售损失lost sale 内部成本internal cost退货处理成本return goods handling 外部成本external cost潜在的销售potential future sale 订单传输order transmittal运输成本transportation cost 订单输入order entry进货渠道inbound channel 批量成本lot quantity cost出货渠道outbound channel 缺货stockout订单处理成本order processing cost 库存持有成本inventory carrying cost需求预测demanding forecasting 资金成本capital cost销售沟通distribution communication 仓储空间成本storage space cost电子数据交换系统electronic data interchange 风险成本risk cost卫星数据传输satellite data transmissionChapter 2供应链supply chain 人力资源human resource最终用户end-customer 上游供应商upper stream supplier供应链管理supply chain management 供应链整合supply chain integration货物流product flow 下游企业down stream firm核心能力core competency 物资供应material procurement信息流information flow供应链战略管理Supply chain strategy 多数供应商战略Many suppliers strategy 少数供应商战略Few suppliers strategy 纵向整合战略Vertical integration企业集团Keiretsu networks 虚拟企业Virtual company前项整合Foreward integration 后项整合Backward integration规模经济Economy of scale 成本降低Cost reductionChapter 3产品移动product movement 门到门door-to-door在途库存in-transit inventory 有效利用能源energy-efficient有害物质hazardous material 灵活性和通用性flexibility and versatility 远洋运输Ocean going ships 建筑材料building materials价格优势price advantage 跨西伯利亚铁路the Trans Siberian railway多式联运工业中心multi-modal transport industrial center空箱装货地empty container place of loading拼箱系统化运输groupage container systematic transfer公铁运输长距离运输road-rail transport long distance movement LASH: lighter abroad shipCFS: container freight stationFCL: full container loadLCL: less than container loadTEU：twenty-foot equivalent units商业交易运输环境Commercial transactions transportation environment 信息流服务业务Information flow service business合理的费用潜在的买主reasonable cost potential vendors主要优势商业企业primary advantage commercial enterprises安全标准运输需求safety standards transportation demandsChapter 4资金周转Cash flow 运输成本transport cost现场仓库field warehouse 中间商Intermediary-consumer/user网络结构Network structure 运输工具Transport vestment延期交货订单back- orders分拨渠道distribution channel 库存周转inventory turnover库存管理Inventory Management 存置成本holding cost生产时间进度安排Production schedule 按程序工作Work in process库存单位stock keeping units 前置期Lead time搬运成本carrying cos t 容量计划Capacity planning撤回Withdraw 分类assortment装配线assembly line 在手上On hand大量客户化mass customization 与……联合associated with交通堵塞Traffic congestion 裁剪tailorChapter 5竞争武器competitive weapon 库存水平inventory levels潜在的问题potential problem 物流活动logistics activities最终顾客ultimate customer 信息技术information technologies物流信息系统logistics information system 实时销售信息real-time sales data决策相关信息decision-relevant information决策支持系统Decision support systems 长期预测long-term forecast 库存控制inventory controlwarehouse management systems (WMS) :仓储管理系统Transportation management systems (TMS)：运输管理系统material flows ：物料流material handling automation ：物料处理的自动化Enterprise resource planning systems (ERP) ：企业资源计划系统purchasing orders ：采购订单duplicate records ：备份记录financial records ：财务记录sales orders：销售订单promise system：保证系统最终用户和销售伙伴end-use customers and reseller partners.替代程序alternative program 客户服务customers service产品和价格信息products and price information网上销售on-line sales 运营成本operating cost前置期l ead time 软件下载download software复印成本duplicate costs 技术支持technical support订单递交order submissionChapter 6仓储操作warehousing operation 运送路线delivery route基本布局basic layout 标识marking按订单分解order pick 产品编号product number储存区storage area 仓库管理系统warehouse management system 大批量运输large quantity shipments 订单要求order requirement办公管理clerical/office administration 运输目的地shipping destination装运检验shipment content checking 运输工具transportation facilities升降货车lift truck 搬运信息handling information仓储设施warehouse facility 温控仓库temperature-controlled warehouse 公共仓库public warehousing 进口税imported duty自用仓库private warehousing 罐装储存tank storage广告成本advertising cost 易腐食品perishable products首笔投资initial investment 农产品agricultural products客户服务customer service 大宗散装存储产品bulk storage products服务水平service level 普通商品库存general commodity warehouse 竞争动力competitive drive 冷藏仓库refrigerated warehouse制造商manufacturer 特种商品库存special commodity warehouse 经销商distributor 保税仓库bonded warehouseChapter 7物资操作系统materials handling system机械化操作系统mechanized materials handling system自动化操作系统automated materials handling system信息导向操作系统information-directed materials handling system存储和订单处理设备storage and order picking equipment运输和分类设备transportation and sorting equipment出货设备shipping equipment自动化导向车辆系统automated guided vehicle systems(AGVS)计算机分类computerized sortation活动货架live rack高层自动化存取系统high-rise storage and retrieval systems射频波控制设备RF-controlled equipment光导向操作light-directed operations订货拣选系统order selection system叉车lift truck 步行码垛车walkie-rider pallet truck拖缆towline 旋转式输送带carousel单元负载unit load 动力结构装置power configuration installation高垛叉车high-stacking truck 库存存储位置inventory storage location出运货物和收货入库作业shipping and receiving operation订单拣货order selection 高密度旋转储存high-density carousel storageChapter 8商业包装marketing package 国内外市场the domestic and world markets工业包装industrial package 包装工业packaging industry产品质量quality of products 无损伤货物damage-free goods包装的功能functions of packaging通用商品码UPC (Universal Product Code)主箱master carton 处理成本disposal cost运输容积和重量transportation cube and weight可回收使用的容器returnable container标准结构standard configuration 容积利用率cube utilization订货数量order quantities 体积最小化cube minimization运输成本transportation cost 运输效率transportation efficiency 包装尺寸packaging size/cube 真空包装vacuum-packed环保包装environmental packaging 载重量weight utilizationChapter 9实物配送Physical distribution 实物履行Physical fulfillment订单处理Order process 客户要求Customer requirements集约式分销intensive distribution 选择性分销selective distribution独家分销exclusive distribution 零售价retail price配送中心Distribution center 物流节点Logistics link总装配Final assembly 成批地value-added activities销售时点信息系统point of sales information system有效顾客反应Efficient consumer response需求链Demand chain 外部顾客external customer增值活动接受订单take orders作文SHANGHAI OCEAN SHIPPING COMPANY378 Dong Daming Road, Shanghai, P.C. 200080, ChinaTelephone: 65416620Telex: 33057 COSCO CNFax: 65458984Cable Address: COSCO SHNAGHAIMarch 3, 2007 Diamond Logistics Ltd.47 Federal StreetSpringfieldMassachusetts 01101U.S.A.Attention: Mr. David SmithDear Mr. Smith,Re: Chartering a VesselThank you for your letter of February 25.We are pleased to inform you that we have been able to secure the vessel you asked for. She is the M.V. Dong Fang, a bulk carrier, and is docked at present in Ningbo. She has a cargo capacity of ten thousand tons and a speed of 24 knots which will certainly be able to make the number of trips you mentioned.Please give us an early reply to confirm the charter and we will send you the charter party.Yours sincerely,COSCO SHANGHAI(Signed)…Wu Chen, ManagerCharter Department。