行业相关词汇（部分）：1.公司概况company profile2.主要/主营业务main business3.业务范围business scope4.核心价值core value5.核心竞争力core competence/competitiveness6.核心应用系统core application system7.成功案例success story/case8.典型案例typical case9.案例研究／分析case study10.汽车配件/备件/零件automotive (spare)parts11.汽车附件automotive accessories12.部件/元件/组件components13.汽车后市场aftermarket14.配件市场parts market15.经销商管理系统Dealer Management System(DMS)16.英孚思为经销商协同管理系统Infoservice Dealer Collaboration Management System(INFODCS)17.英孚思为整车销售管理系统Infoservice Vehicle Sales Management System (INFOVSM)18.英孚思为配件运作管理系统Infoservice Spare/Service Parts Management System(INFOSPM)19.英孚思为索赔管理系统Infoservice Warranty Management System (INFOWS)20.英孚思为技术资料发布系统Infoservice Technical –data Viewer ((INFOTDV)21.英孚思为英孚商用数据交换平台(INFOX) Infoservice B2B Data Exchange Platform22.经销商订单管理系统dealer order management system23.售后配件管理系统Spare/Service Parts management system(SPM)24.集成管理系统integrated management system25.数据分析系统data analysis system26.销售配额sales quota27.配额管理quota management28.配额式订单管理系统quota-based order management system29.配额式订单管理模式quota-based order management mode30.主数据管理master data management(MDM)31.操作系统operating system (OS)32.应用系统application system33.实施服务implementation service34.一站式服务one-stop shop/one-stop services35.综合性的一揽子服务（方案） a comprehensive package of services36.现场服务on-site service37.现场培训on-site training38.现场实施on-site implementation39.现场分析on-site analysis40.现场管理field/on-site management41.车厂/主机厂/整车制造商/车辆制造厂OEM/automaker42.整车物流(finished) vehicle logistics (FVL)／outbound logistics(注：整车以后可以一致翻为vehicle,如前加finished也可以)43.先进的整车物流advanced (finished) vehicle logistics(AFVL)44.整车配送vehicle delivery45.整车／车辆匹配vehicle matching46.4S-整车销售（Sale）,零配件（Spare part）,售后服务（Service）,信息反馈等（Survey）47.线上车辆状态跟踪online vehicle status tracking48.线上预配车模块online vehicle pre-allocation module49.车辆滞留时间vehicle holdup period50.配车冻结vehicle allocation freezing51.生产冻结期production freezing time52.提前分销/分配pre-distribution53.生产周排产计划weekly production schedule54.管线内车辆vehicles in the pipeline55.（车辆）下线时间offline time/ off-production-line time56.（车辆）上线时间online time57.系统上线system go-live58.资源配置／分配resources allocation/distribution59.产品推广products deployment(注：本行业产品推广一般是系统推广部署之意，区别与一般产品的推广促销products promotion)60.业务流程business process61.持续支持on-going/continuous support62.长期支持long-term support63.订单查询order inquiry/query(注：前者一般电话查询等，后者一般网上查询)64.签收•sign-in65.软件外包software outsourcing66.服务站service station67.服务中心service centre68.功能模块function/functional module69.召回recall70.无缝连接seamless connection/joint71.J2EE架构J2EE architecture72.J2EE 框架J2EE framework73.展厅管理showroom management74.备件库存spare parts inventory/stock75.物料出入库material issuing and receiving76.出库/仓库交货goods issuing/delivery/ex-warehouse77.叉车厂forklift truck works78.库存深度stock depth79.库存积压/压库overstock80.汽车配件厂auto parts plant81.汽车维修厂automotive service shop82.汽车修理厂automotive repair shop83.汽车维修工程有限公司Auto maintenance engineering Co. Ltd84.汽车养护有限公司car maintenance Co. Ltd85.汽车美容护理中心Auto care centre86.大客户销售经理Fleet Sales/Key Account Manager87.订单处理order processing/handling88.延期交货订单/欠货订单back order89.实时客户订单real-time customer order90.客户名单customer list91.客户跟进customer follow-up92.潜在客户potential customer/prospect93.客户服务满意（度）customer service satisfaction94.客户满意度(指标)customer satisfaction index (CSI)95.客户关怀customer care96.客户忠诚度customer loyalty97.授权及审批authorization and approval98.保修/索赔申请warranty claim99.回运件/返修件／旧件return parts100.最佳实践best practice101.同步传输synchronous transmission102.异步传输asynchronous transmission103.消息组播message multicast104.安全密码认证Security Password Authentication105.日志管理log management106.多重组网domain based routing rules \107.批量数据上传batch data upload108.电子数据交换electronic data interchange (EDI)109.数据库连接池database pool110..数据源data source\111.线形图linear chart112.柱形/条形图/直方图bar chart/histogram113.饼图pie chart114.托管/寄存服务hosting service115.绩效考核指标体系设计performance index design116.绩效评价体系设计performance evaluation system design 117.绩效管理体系performance management system118.关键业绩指标key performance index (KPI)119.应用编程接口application programming interface (API) 120.系统部署system deployment121.试运行pilot/ trial/test running(注：本行业常用pilot)122.集中培训centralized training123.系统切换system cutover124.无线接入wireless access125.办公自动化office automation (OA)126.虚拟专用网virtual private network(VPN)127.故障管理fault management(FM)128.故障模式与结果分析Fault Modes and Effect Analysis (FMEA) 129.故障率Failure Rate130.故障记录Failure Record131.三包服务three-guarantee service/sanbao service132.集中构架技术integrated architecture technology133.分布式构架技术distributed architecture technology134.集中式服务组合centralized architecture135.分布式服务组合decentralized architecture136.国际商用机器公司International Business Machines Corporation (IBM) 137.硬件及安全网络中心system support and network security centre 138.物流规划logistics planning139.数据转换data conversion140.数据移植／迁移data migration141.双边／双方承诺bilateral /mutual commitment142.项目启动会project kickoff meeting143.售后服务after-sale service(ASS)/after service/service144.质控quality control (QC)145.质量保证quality assurance (QA)146.价格管理pricing management147.终端市场end-market148.横向协作horizontal collaboration149.纵向支持vertical support150.综合实力comprehensive strength151.良性循环benign/virtuous cycle/circulation152.前后台运作front and back-end operation153.大/关键客户销售经理: Fleet Sales/Key Account Manager154.产品责任product liability155.订单完成率order fulfillment/completion rate156.汇报会report／review meeting157.双周总结／汇报会bi-weekly review meeting158.根源分析root cause analysis159.滚动需求rolling demand160.产供销链production, supply & sales chain161.供应链战略supply chain strategy162.供应链管理supply chain management163.连锁店管理chain store management164.经销商销售预测dealer sales forecast165.销售支持与费用结算sales support & expense settlement166.订单交付Order to Delivery (OTD）167.刚性生产计划rigid production plan168.订单管理流程order management process169.营销总部sales & marketing headquarter170.量化管理quantitative management171.项目管理办公室project management office (PMO)172.灾难恢复计划disaster recovery plan(DRP)173.电子配件目录electronic parts catalogue(EPC)174.企业资源计／规划enterprise resource Planning (ERP)175.客户关系管理customer relationship management (CRM)176.业务流程重组／再造Business Process Reengineering(BPR)177.战略业务单元/战略性事业单位/策略性事业单位strategic business unit (SBU)。