What do you think of our food
$ beverage
service?
服务快捷高效。

□ □ □ □您对我点餐饮服
务和饮食质量有何意见？ 4.Did our hotel make you feel
safe and secure?Excellet Good Fair Pour Food & Beverage Service&Presentation 我店是否使您有安全感？ □ □ □ □很满意 满意 一般 差菜肴、食品和饮料质量 餐厅服务 5.Do you think that you have received value for money in the central hotel?Doorman service
门厅迎宾 □ □ □ □Excellet Good Fair Pour Excellet Good Fair Pour 您如何评价我店的价格和价值？ □ □ □ □Concierge
行李服务 □ □ □ □ 很满意 满意 一般 差很满 满意 一般 差Check-in
接待登记 □ □ □ □Lobby Lounge 大堂酒吧 □ □ □ □□ □ □ □We would also like to know about you Information
闻讯 □ □ □ □Heilan Hall 海澜厅 □ □ □ □□ □ □ □我们非常希望了解您如下情况Check-out
结账 □ □ □ □Banquet Hall 宴会厅 □ □ □ □□ □ □ □ 1.Was this your first stay at the HeilHotel.Telephone Operator
电话总机 □ □ □ □Banquet Reservation 宴会预订 □ □ □ □□ □ □ □ 您是否第一次光临海澜大酒店Business Centre
商务中心 □ □ □ □Yes 是□Assistant Manager
大堂经理 □ □ □ □How would you rate our fitness &recreation facilities and services?No 否□Public Lavatory
公共洗手间 □ □ □ □您对我店康乐服务和设备有何意见？ 2.What was the primary purpose of your visit?Taxi Service
出租车服务 □ □ □ □Facilities Service 您光临的缘由是什么？设施质量服务质量Business 商务□Could you give us your
impression of the
accommodation?
Excellet Good Fair Pour Excellet Good Fair Pour Pleasure 观光休闲□请谈谈您对我店客房服务和
设备的意见？
Massage 按摩□ □ □ □□ □ □ □Convention 会议□
Service
客房服务 □ □ □ □Beauty Salon 美容室□ □ □ □□ □ □ □ 3.Which of the following made you choose the Heilan Hotel?Bathroom Fitting$ □ □ □ □Disco Plaza 迪斯科广场□ □ □ □□ □ □ □您为何选择海澜大酒店Did you receive courteous satisfactory from below?您是否受到酒店满意、周到的服务？
Amenities卫生间设施及用品□□ □□KTV KTV□□ □□□□ □□Travel Agency旅行社
Furniture客房家具□□ □□
How would you rate
our conference
facilities?Reputation声誉
□
Cleanliness客房清洁卫生□□ □□您对我店的会议设施
及服务有何意见？Company referral公司安排
□
Laundry / Valeting Service洗衣服务□□ □□
Did our staff…?
Excell
et
Good
Fair
Pour
Personal recommendation他人推荐
□
Air-Condition房间空调□□ □□
我店员工是否……?
很满
意满
意
一般
差 4.Your age
1.Give you a
friendly greeting upon
your arrival.您的年龄
Are you satisfied with our room service? 对您的到来给
予热情友好的欢迎。

□
□
□
□Under 25
□
Service When Taking Orders订餐是电话应答服务□□ □□
2.Smile and
greet you each time
they saw you.25-34
□
Food Quality食品质量□□ □□
每次见到您都对您微
笑致意。

□
□
□
□34-44
□
Promptness of Food Delivery服务速度□□ □□
3.Perform their
jobs quickly and
effiently.45-54
□
55-64□
65+□
请阁下提供其他宝贵意见及建议，以便酒店能进一步改善。

We would appreciate it if you could make some comment or suggestions below.。