CHAPTER 14
Communication
Choice
C 1.What percentage of a manager’s time is spent in direct communication?
A. 20
B. 90
C. 80
D. 50
E. 60
B 2. __________ skills are a fundamental necessity in every part of a manager’s job.
A. Organisational
B. Communication
C. MBWA
D. Analysis
E. Punishment
B 3. Communication is defined by the text as:
A. the process by which information is shared
B. the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour
C. the process by which information is received
D. the process by which information is transmitted to others
E. the process by which information is stored
C 4. The receiver __________ the symbols to interpret the meaning of the message.
A. encodes
B. transmits
C. decodes
D. responds to
E. must ignore
A 5. Which of these refers to the amount of information that can be transmitted during a communication episode?
A. channel richness 渠道的丰富性
B. electronic mail
C. encoding
D. upward communication
E. feedback
C 6. Which of these is an advantage of low channel richness?
A. impersonal
B. two-way
C. premeditated 预先考虑的；经预先计划的
D. fast-feedback
E. no records to worry about
D 7. Which of these is a disadvantage of low channel richness?
A. no record
B. spontaneous
C. two-way
D. slow feedback
E. premeditated
A 8. Which of these is a disadvantage of high channel richness?
A. spontaneous
B. one-way
C. slow feedback
D. premeditated
E. impersonal
A 9. Most executives now believe that important information flows:
A. from the top down
B. from the bottom up
C. diagonally
D. from the horizontal level to the diagonal
E. from internal to external
D 10. Non-verbal communication has the biggest impact when using which of the following communications channels?
A. video conference
B. telephone
C. formal letter
D. face-to-face communication
E. newspaper article
D 11. Keys to effective listening include all of the following EXCEPT:
A. find areas of interest
B. listen for ideas
C. be responsive
D. have preconceptions
E. all of the above are keys to effective listening
A 12. The learning organisations emphasise which of these?
A. downward communication
B. gossips
C. horizontal communication
D. upward communication
E. vertical communication
C 13. Upward communication is usually used to communicate information about all of the following EXCEPT:
A. suggestions for improvement
B. performance reports
C. indoctrination (problem and exceptions)
D. financial and accounting information
E. grievance and disputes
D 14. What percentage of the detail passed through a grapevine is accurate?
A. 15 to 20
B. 25 to 35
C. 40 to 60
D. 70 to 90
E. 50 to 80
B 15. __________ is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements.
A. Downward communication
B. Horizontal communication
C. Upward communication
D. Vertical communication
E. Informal communication
D 16. Which of the following is an individual barrier to communication?
A. status and power difference
B. lack of formal channels
C. communication network unsuited to task
D. semantics
E. all of the above
A 17.The word ‘effectiveness’ may mean one thing to one person and something different to another person. This is an example of what kind of a barrier?
A. semantics
B. wrong channel selection
C. status or power differences
D. interpersonal barriers
E. inconsistent cues
C 18. According to the text, perhaps the most important individual skill in overcoming communication barriers is
__________.
A. selecting appropriate channel for the message
B. MBWA
C. active listening
D. developing and using formal information channels
E. finding a fit between the structure and the communication needs
C 19. Which of the following is an organisational barrier to communication?
A. semantics
B. interpersonal dynamics
C. status and power difference
D. inconsistent cues
E. all of the above。